Sign in

Software Engineer Technical Support

Sunnyvale, Texas, 75182, United States
January 23, 2018

Contact this candidate



**** **** ***** ** *** ****, Garland, TX



Knowledgeable and technically astute software developer and database administrator with over 8 years of experience developing business-critical software in challenging, fast-paced environments. Hands-on experience developing automated tools to streamline development process, reduce cycle time, and improve team efficiency. Accomplished mentor, trainer, and leader of junior team members.

Software Development Lifecycle Software Testing Requirements Management

Technical Troubleshooting Database Administration IT Analysis

Application Integration, Migration, & Upgrades Process Optimization Technical Support Team Training

Languages: SQL, C/C++, Java, Scala, Unix C, shell script

Web: JS, JSP, NodeJS, AngularJS, Spring, Servlets, jQuery, Bootstrap, Ajax, JSON, HTML5, CSS



Apache Tomcat

Spring, Spring MVC, Spring Boot, Hibernate

Singleton, Factory, MVC

Databases: Oracle, MySQL, Sybase, Sql Server, MongoDB

Tools: PL/SQL, GDB, Eclipse

Platforms: Unix


CAREER NOTE: Completed on-campus studies and currently taking distance education courses to complete a Master's Degree in Computer Science (Available for full-time, W-2 employment).

GUANGZHOU MAYWIDE TECHNOLOGY, Guangzhou, China 2014-2017

Provider of business operation support systems to mobile and television companies.

Software Engineer: Played key role in developing and refining system architecture for enterprise applications. Analyzed customer requirements and translated into technical specifications. Delegated work to team members. Coded and maintained key modules. Conducted technical troubleshooting. Mentored and managed junior team members.

Developed alert system to quickly inform development team regarding technical issues and enable fast response.

Enhanced SMS system delivering automated messages to customers; streamlined system refinement and deployment of new requirements.

Implemented numerous improvements to corporate billing system calculating customs payments and resource costs.

Introduced new overhauls to instruction interface system, enabling easier repair of incorrect commands.

Achieved 2 Team Star Awards for outstanding performance and Company Star Award for excellence in programming.

Technologies Used: Oracle, C++, Java, UNIX C, JavaScript, JSP, PL/SQL, GDB, Eclipse, Unix

BAIJUNCHENG, Guangzhou, China 2014

Subsidiary of Huawei telecommunications company, maintaining next-generation business operation support system for China Mobile Communication Corporation in Gongdong Province.

Software Engineer: Assisted in integration of enterprise billing system as well as development of new functions and features according to emerging business needs. Upgraded and maintained billing system; performed data extraction; resolved technical errors. Trained personnel and supported technical teams.

Technologies Used: C++, Oracle, UNIX C, SQL, PL/SQL, GDB

FANGXIAO JIANG Page 2-515-***-****

CHINASOFT INTERNATIONAL, Guangzhou, China 2012-2014

Outsourced IT company with over 5,000 employees.

Software Engineer: Developed and optimized internal billing system. Oversaw comprehensive testing of service order acceptance, service activation, channel and resource management functions. Conducted non-functional, functionality, performance, and data integrity testing. Performed technical troubleshooting.

Coded testing platform; developed automated tools to streamline requirements management, billing, and credit control.

Technologies Used: Oracle, C++, UNIX C, PL/SQL, GDB

PACTERA, Guangzhou, China 2009-2011

Outsourced IT company serving clients worldwide, with more than 20,000 employees.

Software Engineer: Conducted programming, analysis, and maintenance of enterprise-level software for diverse clients. Streamlined business logic; performed coding and testing on key modules. Resolved technical issues and provided technical support.

Improved job chain system using UNIX, C, and SQL, allowing support of more complex requirements.

Technologies Used: SQL, C, C++, Sybase, UNIX


E-Market: Developed online marketplace supporting both buyers and sellers. Used JSon and JS with Eclipse for IDE, used angular for front end, used nodejs for back end, use REST to access data, use MongoDB as database. Cooperated with 3-person team to integrate all modules into complete application.

Cuisine-share: Developed a forum supporting users to post something about cooked food or dinner, and reply comment under the post. Used Spring technology and STS. Cooperated with 3-person team to integrate all modules into complete application.


Master of Science in Computer Science

(In progress via distance education; expected completion February 2019)

Maharishi University of Management, Fairfield, Iowa

Key Courses: Algorithms, Big Data, Modern Programming Practices, Modern Web Applications

Web Application Archniture, Enterprise Archniture

Bachelor of Science in Communication Engineering

Lingnan Normal University, Zhangjiang, China

Key Courses: C Programming, Database Programming

Contact this candidate