Customer Service High School

Professional Summary

Skills

Work History

J I

**** *********, ********, ** *****• Home: 901-***-**** • Cell: 501-***-**** • ************@*****.*** A licensed Cosmetologist for more than (21) years also, a college Graduate in the Science field. Seeking training as a professional as well as, A fast learner. Who goes above and beyond basic administrative tasks and can take on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Professional phone etiquette

Excellent communication skills

[Number] WPM typing speed

Customer service-oriented

Accurate and detailed

Excellent planner and coordinator

Filing and data archiving

Critical thinker

Appointment setting

Team building

Social media knowledge

Works well under pressure

Flexible

Hair Stylist/ Cosmetologist, 03/2009 to 05/2012

JCPenney Home Store – Little Rock, AR

Cut, colored and styled clients' hair with precision and expertise. Shampooed, conditioned and rinsed guests' hair using salon-exclusive products. Expanded client base by 100% through direct referrals. Advised customers on proper treatment of dry and damaged hair. Sold and promoted hair care products and cosmetics. Styled hair for large events such as annual fashion shows and special hair expos. Escorted guests to and from treatment rooms.

Cleaned, maintained and sterilized tools.

Completed safety training and certifications.

Hair Stylist/ Cosmetologist, 06/2012 to 08/2015

SmartStyle Hair Salon – Little Rock, AR

Cut, colored and styled clients' hair with precision and expertise. Education

Shampooed, conditioned and rinsed guests' hair using salon-exclusive products. Offered color swatches to help clients choose desired hair color. Expanded client base by 90% through direct referrals. Styled hair for large events such as annual fashion shows and special hair expos. Escorted guests to and from treatment rooms.

Cleaned, maintained and sterilized tools.

Completed safety training and certifications.

Assessed customer needs and gave advice about hair style and color options. Sold and promoted hair care products and cosmetics. Advised customers on proper treatment of dry and damaged hair. Loader/Unloader, 01/2007 to 06/2008

FedEx Freight – Little Rock, AR

Loaded and unloaded pieces into boxes for shipment. Maximized sales by shipping on time and accurately. Led warehouse improvement initiatives to advance operational efficiencies. Sorted cargo before loading and unloading.

Tagged all inbound merchandise with receiving date. Cleaned and maintained the warehouse in compliance with OSHA safety standards. Tracked time spent on assignments each day for productivity reporting. Stacked and transported all overstock to storage areas. Reported all equipment failures and malfunctions to supervisor. Divided cargo received by account Number and intended location. Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Attached identifying tags to containers.

Loaded and unloaded ship cargo.

Telemarketer/Call Center, 10/2010 to 06/2011

Arkansas Fraternal Order of Police – Little Rock, AR Opened and properly distributed incoming mail.

Maintained a clean reception area, including lounge and associated areas. Helped distribute employee notices and mail around the office. Processed client rebate reconciliation, reporting and check requests. Answered and managed incoming and outgoing calls while recording accurate messages. Directed guests and routed deliveries and courier services. license: cosmetology, 2003

Accomplishments

Arkansas Beauty School - Little Rock, AR

High School Diploma: 2002

McClellan Magnet High School - Little Rock, AR

Associate of Science: Medical Science, 2013

Pulaski Technical College - North Little Rock, AR

General Studies Certifcate: Bussiness, 2013

Pulaski Technical College - North Little Rock, AR

Continuing education as a Cosmetologist

High School 2002

McClellan High School

Arkansas Beauty School 2003

Cosmetology License

Pulaski Technical College 2013

Associate Degree in Science

General Studies

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