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Operations/Accounts payable

Toronto, Ontario, Canada
January 23, 2018

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Sheldon Smith Accounting and Operations Professional 647-***-**** • Toronto, ON

Experienced professional with multiple years’ success delivering bottom-line value in the areas of Accounts Payable, Credit, Customer Relations, and Quality Assurance for diverse industries. Skilled at staying focused on strategic goals in fast paced corporate environments. Natural performance architect, proficient at finding opportunities for cost reduction and revenue growth through process and technology improvements. Team oriented. Self-Starter. Areas of Expertise include:

Process Redesign Project Management Vendor Contracts

Accounting Production Control 3PL Logistics

Quality Assurance Testing Cross Functional Teams Client Relationship Management Professional Experience

Toronto Auto Group • Scarborough, ON • 2016 to Present Service Manager

Provide daily management oversight and direction for six-mechanic team, ensuring timely delivery of high quality services. Redesigned operations workflow for optimal output in fast-paced environment. Organize and balance client appointments with unexpected changes. Train and coach team members to foster a high-functioning work environment. Facilitate Sales and Finance Manager teams' cooperation to incorporate a daily cost management focus.

Key Accomplishments:

• Restructured and redesigned daily processes to address service delivery and quality gaps, resulting in significant reduction of customer issues.

• Utilized strong customer relations skills, to diffuse hostile and aggressive customers, resulting in a positive customer experience.

Garner Enterprises • Toronto, ON • 2015 to 2016

Finance/Logistics Operations - International Shipments Plan, organize and monitor International Shipments. Address in-transit issues as needed. Reengineered documents to optimize daily work load, including procedures, checklists, reference guides, and spreadsheets. Investigate and resolve financial discrepancies and errors. Responsible for Garner Enterprises database updates and maintenance. Key Accomplishments:

• Created a detailed client presentation outlining what Garner does, and is able to do for our clients; contributing to increased client retention.

• Negotiated agreements with the Ocean Liners, ensuring deliveries were met on time. The Canadian Training Institute • Toronto, ON • January 2014 to 2015 Finance Administrator, Training Coordinator (Contract) Contracted to audit, resolved issues, and recommended process improvements for the Accounting Function. Secondary focus on coordinating and managing training programs. Audited financial statements, reviewed Accounting work practices and procedures, identified current and potential issues, and developed solution options for Management review and decision. Identified departmental funding gaps and recommended working solutions to applicable Managers. Expanded the use of Simply Accounting software to more fully realize it's potential to benefit the organization.

Key Accomplishments:

• Streamlined Accounts Receivables processes, introducing the use of excel spreadsheets; resulting in recovery over $100K in six months due to better payments tracking.

• Implemented the use of marketing strategies and social media which helped to build and maintain our client roster.

Sheldon Smith

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Canadian Imperial Bank of Commerce • Toronto, ON • 2012 to 2013 Quality Assurance Test Analyst (Contract)

Verified the CIBC database for the accuracy of the Automatic Banking Machine (ABM) testing. Developed test scripts, performed tests and reported variances. Managed assigned projects effectively for on time and on budget delivery. Key Accomplishments:

• Recognized by Management for ability to complete tasks under tight deadlines and ahead of schedules. Assigned more complex projects to support key initiatives.

Redux Media • Toronto, ON • 2009 to 2012

Assistant Accounts Payable Coordinator/ Sales Team Customer Relations Maintained QuickBooks database for accounts payable aging. Reviewed vendor payment discrepancies associated with over 700 vendors and implemented resolution strategies. Prepared monthly Management financial reports. Vetted new clients for compliance with Redux Media content guidelines. Evaluated Support Department processes and procedures, identified areas for improvement, collaborated with Management for implementation. Key Accomplishments:

• Reorganized the Support Department, reducing processing times and increase efficiency, resulting in increased customer retention and decrease in service related problems.

• Streamlined processes to address client issues, resulting in reduction in complaints and supporting business expansion.

Additional Experience

Administrative Support, CBC Radio & Television, 2008-2009 Client Service Representative, Goodlife Fitness, 2007-2008 Retail Management, 1994-2007


Diploma in Accounting & Payroll

TriOS College, Toronto, ON

Diploma in Business Administration

Toronto School of Business, Toronto, ON

Training & Development

CIBC Proprietary Industry Training, (All scores above top 20%) Advanced Security Training, Money Laundering, Protect Privacy and Information, Credit Transactions, Financial Statements, Delivering Quality Advice, Information Security Training for Technology (4 Parts), PLC Financial Transactions

Technical Skills

Microsoft Suite (Word, PowerPoint, Excel, Outlook, Access), Adobe Acrobat, PDF Escape, QuickBooks, Simply Accounting, SharePoint, Salesforce, Smartsheet, Citrix ShareFile, Quality Center, Automotive DMS, SWAY

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