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Human Resources Resource

January 23, 2018

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Human Resource Manager


* ***** *********** ********** ** human resources and payroll

oSimplified hiring process and talent acquisition, analyzed how to increase retention and minimize turnover.

oProcess payroll for 225 employees, verified time and approved overtime.

oOrganized training and development redesigned the orientation program and brought all current and new employees up to date.

Experienced trainer with solid record of instilling team mentality.

oPaid tutor and teaching assistant and conceptualized and implemented unique programs that included audience directed teaching style (visual, hands on, incentive based motivation, etc.).

Strong track record of improving efficiencies, reducing costs, fully utilizing manpower and equipment.

oRedesigned recruiting and interview process to ensure the correct person was hired to meet the full requirements.

Over ~7 years of inventory and 7 years of material handling and warehouse experience including physical inventory counts, inventory audits, accurately tracking and material handling of raw and finished goods.

Skill Set

HR Law


Customer Service

HR Policies & Procedures

Compensation & Benefits

Training / Coaching

Performance Management

Orientation & On-Boarding

Training & Development

Payroll Processing

Benefits Administration


Relevant Professional Experience

Human Resource Generalist Morristown Utility Commission 06/2017 to 12/2017

Completed data Entry for processing payroll

Setup Kronos for new utilization

Regional Manager of Human Resources Support Solutions Mid-South, Chattanooga, TN 06/2016 to 06/2017

Managed Regional HR team ensuring and federal/state/ regulatory compliance.

Recruiting for East Tennessee Region with offices in Chattanooga, TN- Greeneville, TN and Knoxville, TN

Managed Greeneville, Knoxville, and Chattanooga HR Departments

Identified legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting were in compliance.

Recruited, interviewed, test, and selected employees to fill vacant positions.

Planned and conducted new employee orientation to foster positive attitude toward company goals.

Kept records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.

Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.

Advised management in appropriate resolution of employee relations issues.

Responded to inquiries regarding policies, procedures, and programs.

Administered performance review program to ensure effectiveness, compliance, and equity within organization.

Administered salary administration program to ensure compliance and equity within organization.

Administered benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance.

Investigated accidents and prepares reports for insurance carrier.

Conducted wage surveys within labor market to determine competitive wage rate.

Prepared budget of human resources operations.

Prepared employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.

Prepared reports and recommends procedures to reduce absenteeism and turnover.

Represented organization at personnel-related hearings and investigations.

Contracted with outside suppliers to provide employee services, such as canteen, transportation, or relocation service.

Human Resource Coordinator Support Solutions Mid-South, Greeneville, TN 05/2013 to 06/2016

Use of ADP Payroll and Time and Attendance

Recruiting for Upper East Tennessee Region

Analyzed wage and salary reports and data to determine competitive compensation planning.

Prepared personnel forecast to project employment needs.

Wrote directives advising department managers of company policy regarding employment opportunities, compensation, and employee benefits.

Consulted legal counsel to ensure that policies comply with federal and state law.

Developed and maintained a human resources system that meets top management information needs.

Oversaw the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.

Handled unemployment contestations, EEO complaints, internal grievances etc. at the direction of the Director of Human Resources.

Insured employment vacancy rates are less than 2% of total positions offered by the company.

Developed recruitment programs, budgets, and collateral, such as brochures about the organization and its opportunities.

Wrote and places job advertising in various media.

Developed and coordinated internal job posting program and writes job postings.

Coordinated participation in, sets up display, and works at job fairs.

Developed and maintained contacts with schools, alumni groups, and other public organizations to find and attract applicants.

Made public presentations at schools, organizations, and job fairs regarding the organization and opportunities.

Worked with external recruiters and employment agencies to identify and recruit candidates.

Studied new legislation, arbitration decisions, and other legal matters which impact decision-making in the Human Resources arena.

Human Resources Manager Center on Aging and Health, Erwin, TN 11/2012-03/2013

Analyze payroll and time schedules to ensure proper payment of hours worked per department to reduce overtime and increase accountability using ADP and E-Time.

Handled all human resources issues, terminations, recruiting, interviewing, hiring, background checks acceptable for a Long -Term Care facility. Completed OSHA-300, FMLA, BLS, EEO, Workers Comp, and other federally and state required reports.

Verification of licensures, training conducting background checks, and employment references to comply with healthcare standards and regulations.

Personnel Coordinator Sunterra, Gatlinburg, TN 07/1997-01/2001

Recruited, pre-screened, and interviewed qualified candidates for open positions.

Properly placed qualified candidates on assignment after training was complete.

Created and delivered orientation and safety training programs, managed on-site labor, problem-solved staffing and performance related issues.

Performed investigations to complaints through conducting interviews, reading statements and concluding or resolving issues.

Processed payroll, benefits, vacations and sick time.

Conducted progressive disciplinary actions and retraining when necessary

Address employee relations issues, harassment allegations, complaints, and other concerns

Maintain employment records

GPS Student Service Tutor Tusculum College, Greeneville, TN 12/2011 to 06/2016

Taught Management Techniques such as evaluations, training, and job placement based on skills.

Detail in depth training of business regulations

Budgeting and expense projections including Payroll, compensation and benefits.

FMLA, EEO, Workers Compensation Training, Safety Regulations and OSHA Requirements in the Healthcare Industry.

Additional Work Experience

Logistics/Robot Operator/ Tractor Trailer Driver American Greetings, Afton, TN 8/2001 to 7/2008

Conceptualized system improvements and efficiency to finished goods stacking lines by increasing the variety of boxes the robotic stackers could handle. Learned PLC robotics program to tweak settings, wrote SOP and created manual so operators could make the changes correctly.

Operated three pneumatic robots that stacked finished goods to be wrapped and shipped with each robot funneling four (4) production lines each with an additional two (2) manual stacking lines.

Assured customer specifications for stacking patterns and labeling were correct in a fast-paced environment.

Trained and oversaw new hires during their probationary period.

Mathematics Teacher’s Assistant, Steppenstone Academy, Limestone, TN 7/2008 to 11/2011

Juvenile treatment and education center for 12-18 year old males receiving treatment of various offenses.

Took initiative, conceptualized and implemented incentive based choir program that resulted in eliminating behavior problems of all students within three (3) weeks, grades significantly increased and instilled pride in students.

Conceptualized Life Skills program to teach everyday skills (car maintenance, budgeting, etc.) that were approved for education credits.

Collaborated with other professionals to assess client needs or plan treatments to establish treatment and transition out of a residential facility.

Modified teaching methods or materials to accommodate student needs.

Intervened in crisis situations to assist clients

Maintained client records.

Wrote reports or evaluations.

Developed strategies or programs for students with special needs.

Counseled clients regarding interpersonal issues.


BS Organizational Management / Human Resource Management, Tusculum College, Greeneville, TN

AS Industrial Technology & Manufacturing, Walters State Community College, Morristown, TN

Continuing education through on-going seminars and classes including:

Datafacts Seminar, Greeneville via online, 2014

Project Management, Tusculum College, Knoxville, TN, 2012

Learning Assessment Assurance, SHRM, Asheville, NC, 2013

Government Contracting, Knoxville, TN, 2012

5S Principles, ASQ, Johnson City, TN, 2012

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