Healthcare Senior Management/Administration

*************@*****.***

Senior Healthcare Manager

Qualifications Profile

Highly organized and solutions-oriented professional, with extensive experience in healthcare administration, customer

satisfaction, and process improvement.

Armed with adeptness in operations oversight; program development and implementation; strategic planning; and staff training.

Equipped with exceptional skills in healthcare delivery; cost and budget control; patient care, and standards compliance.

Proficient in creating effective plans as well as in establishing and maintaining quality initiatives to enhance continuous system

and patient care.

Areas of Expertise

Change Management Techniques

Community Outreach and Development

State Survey Management

Emergency Preparedness

State Regulation Compliance

Problem Resolution and Decision Making

Organizational Leadership and Team Building

Employee Reviews

Profit and Loss Administration

Solutions Development Aptitude

Funded Programs Management

Time Management and Prioritization

Professional Experience

Confidential, Indianapolis, IN

Confidential - Jun 2015–Present

Employ Planned Parenthood Federation of America (PPFA) initiative programs throughout the affiliate

Implement several employee satisfaction programs

Manage 11 health centers in Kentucky

Render direct reproductive health services for 11 heath centers in Indiana and Kentucky while facilitating the medication home

delivery program

Manage 12 cost centers, responsible for overseeing the overall operations of 12 departments with 84 staff members and 8 managers

Oversee the budget, community outreach, accreditation, and regulatory compliance of the entire department

Carry out employee evaluations and generate effective improvement plans

Ensure satisfaction of customers and extensively apply Studer Principles

Indiana University Health, Bloomington, IN

Home Care Manager Registered Respiratory Therapist (RRT) - Jul 1990–Apr 2015

Director of Hospice - Jan 2015–Apr 2015

Arranged the schedule and assignment of 60 staff members that provided home care across the 11-county area, which included retail

and hospital settings; as well as supported three additional departments on quality and accreditation needs

Established, assessed, and adapted policies and procedures as necessary

Conducted preparation and oversight of department budget while tracking and reporting financial information, including accounts

receivable, days sales outstanding (DSO) and lost revenue, and quality metrics

Led the credentialing process while maintaining licenses and accreditation of all staff members

Supervised the performance of staff in hospice settings to guarantee completion of their assigned tasks

Maintained consistent communication with staff, administrators of various facilities, oversight agencies, and patients as well as

directed the professional training and assessment of all employees

Provided in-service staff, patient, and family education as well as carried out presentations to patients while overseeing all

marketing functions

Took charge of preparing Joint Commission on Accreditation of Healthcare Organizations (JCAHO) for home care

Exhibited outstanding skills in providing full range respiratory care

Rendered oversight to the home care quality program while adhering to JCAHO standards

Career Highlights:

Complied with JCAHO requirements by developing and coordinating intra cycle monitoring (ICM) for home care

Spearheaded three consecutive JCAHO commission surveys, thus receiving 100% and 0 deficiencies on two of the surveys

Played a pivotal role in the implementation of consignment areas at hospitals and primary practices

Boosted profitability and improved program control by employing contract changes in third-party home medical equipment (HME)

Maximized the sales of HME through extensive planning, organization, and direction of the new retail location’s launch

Ensured alignment with established budgets by properly handling resources and time

Formed a strong team that consistently received high scores on patient and employee satisfaction surveys

Earned recognition from the Indiana University Health Senior Leadership Group as one of hospital's preeminent leaders

Obtained promotion as home care manager by exhibiting outstanding work performance

Education

Master of Business Administration, 2010

Baker College of Graduate Studies, Flint, MI

Bachelor of Science in Human Resource Development GPA 3.78

Golden Key International Honor Society

Indiana State University, Terre Haute, IN

Associate of Science in Respiratory Care GPA 3.8

Ivy Tech Community College, Indianapolis, IN

License

Registered Respiratory Therapist 30002658A

Professional Affiliations

Active Member, Local Council of Women

Active Member, Patient Safety Council

Chapter 7 Director, Indiana Society of Respiratory Care

Most Improved Chapter of the Year

Practitioner of the Year

Nominations and Education Committees (Chair)

Grass Roots Indiana RC Licensure Committee

Activities

Home Care Representative, Environment of Care Committee, 2011–2015

Home Care Joint Commission Chapter Leader, 2011–2015

Home Care Representative, Emergency Preparedness Committee, 2011–2015

Technical Acumen

Microsoft Office Allscripts Home Care McKesson Software Programs MedAct MedWare

Payroll Systems Patient Activity Tracker Nextgen Electronic Health Record (EHR) and Practice Management

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