Customer Service Assistant

ARGYRO PAPADAKIS

** ****** **** – Holbrook, NY **741

917-***-**** – *******@***.***

Highly motivated and extremely organized, team player with exceptional interpersonal and communication skills. Fluent in Greek

Computer Skills: Expert: Microsoft Office (Word, Excel, Publisher, Outlook)

Intermediate: Adobe Photoshop, Navision, SAP

WORK EXPERIENCE

PALL CORPORATION Port Washington, NY

ADMINSTRATIVE ASSISTANT/ CUSTOMER SERVICE 10/17-12/17 - (Contract)

Processes complaints and credit memoranda

Maintains central customer database

Coordinates with departments regarding order status, shipping dates, product availability and back orders to achieve complete resolution and full customer satisfaction

Manages the processing of orders received via telephone, fax, mail, or the Internet, in a timely and accurate manner

Assigning Tickets to Customer Service Department

FABRICS BY SPECTRIX / DIVISION OF GENERAL FABRICS NEW YORK, NY

OFFICE MANAGER/MARKETING ADMIN / ADMIN ASST 5/99-17 - (Closed)

Coordinate with various overseas factories, client contracts, purchase orders and shipments

Website administration via Square Space platform (SaaS-based content management system)

Develop relationships with vendors and clients

Coordinate meeting presentations and reports for Wal-Mart and other major chain accounts

Format and distribute all marketing collateral for sales reps

Create presentations, organizational charts, spreadsheets, budgets and various forms of correspondence

Assist both in-house staff as well as offsite sales reps daily

Process and reconcile all UPS shipments

Coordinate daily workflow for division

Vendor negotiation

Update contracts

Handle customer service, Process orders in Navision, Release orders to warehouse

Provide administrative support to 5 divisions

Process New Applications and Request

Process Credit Memos

Managed Customer Accounts

Entering Vendors Item Numbers & UPC in System

PARK ELITE NEW YORK, NY

ADMINSTRATIVE ASSISTANT 9/98-5/99- (Closed)

Coordinate fabric assortment from over seas

Order entry

Track product for delivery

Create spreadsheets for fabric assortments

Email fabric inquiries to mills in Japan

Responsible for creating all product samples and assortments

Book customer appointments to present new fabric releases

BANKERS TRUST COMPANY NEW YORK, NY

ADMINSTRATIVE ASSISTANT 4/97-9/97- (Contract)

Coordinate travel arrangements for Vice President

Assist in various proofs pertaining to new computerized loan system

Prepare spreadsheets and expense reports

Arrange meetings and create meeting schedules

Update letter of credits

Reconcile federal wire transfers on commercial loans

PAGO FABRICS DIV. OF TEXTILE IMPRESSIONS INC NEW YORK, NY ADMINSTRATIVE ASSISTANT 7/89-12/96 - (Closed)

Assist Vice President of Sales and Marketing on various projects

Develop effective and productive relationships with vendors

Maintain inventory control for all accounts

Hire, train and supervise office staff

Create and maintain a customer service and problem tracking system to continually improve quality control and customer satisfaction

Train new personnel to process orders and entries on system 3600 (proprietary system), inventory availability for back orders and general office procedures

Coordinate communication between upper level management and general personnel

Work with factoring companies to evaluate the financial status of accounts

Monitor/manage all aspects of customer service inquiries/requests

SEVILLE CONSTRUCTION BROOKLYN, NY

OFFICE ASSISTANT 8/84-5/89

Answer telephones and transfer calls to appropriate personnel

Filing, copying and faxing

Distribute mail to proper departments

Order supplies

Contact this candidate