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Customer Service Microsoft Office

Atlanta, Georgia, United States
January 23, 2018

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Resume of Desiree Trotman

Mailing: **** Piedmont Ave NE Apt 11, Atlanta Ga. 30309 Phone: 344-***-**** E-mail:


I’m sending my resume in stride of looking for promising career opportunity in secretary, clerical and customer support service. I can be reached at my cell phone Monday-Sunday 8:09am /3:00pm.


I've experienced 9 yrs. of customer service, I'm Excel, Power point, and M.S. Word Office certified, with a typing speed of 34 WPM 95 NPM, and I completed 4months months of Preceptor-ship in phlebotomy patient care. During this decade of C.S. dedication, I had 4yrs of 1st Aid, CPR and AED for Healthcare and Professional Rescue, 7 yrs. ticketing selecting, 2 yrs. shipping and receiving LTL, distribution and stocking of ware house and 1yr Lock box Account Extraction at Bank of America in 2006. As a dynamic Individual with strong communication skills and customer care experience, and I’m Interested in employment as I'm ready, willing, and able to step into this position immediately. Please review my cover letter and resume for finding out why you might agree. I am eager for the opportunity to interview for a Customer Service career opportunity because I feel like I am an excellent match for this positions and I admire the company brand.


11/2014 - 01/2016 Delivery Driver UPS, Atlanta Ga

Perform pre-delivery vehicle preparation, learned the delivery area, checked orders for quality and accuracy, and followed proper delivery procedures; providing quality customer service.

We enhanced our company’s image with our neat uniform, beautiful appearance, an atmosphere of teamwork, energy and clean fun.

Performed assigned workstation duties while organizing delivery products, preparing mail or other task.

Supervisor: Wanda Phone: 1-800-***-****

10/2005 – 02/2011 Care Services Representative, RYLA

Reviewed, investigated and corrected account issues and fees of customers on computerized bill statements, while using customer and establishment records and processed bill payments over the phone, and credit card procedures

Performed word processing, record and file maintenance, mail distribution, and telephone reception according to internal procedures, while I received and referred telephone callers and visitors to appropriate staff member, after responding to routine questions or complex requests

Interacts with customers, suppliers, and employees on behalf of the supervisor and processed bill payments over the phone, in accordance to credit card procedures

Supervisor: Mr. Austen –BeneFeds Cell Phone: 678-***-****

11/2012 - 03/2014 Account Service Representative, Alorica

Reviewed, investigated and corrected account benefit initiation issues and behalf of customers on computerized program statements, while using customer and establishment records.

Through positive and professional interaction with customers in person or by phone, I maintained a sense of urgency in every responsibility

Typed account notes, reports, and memorandum from customer or system instructions and gathered relevant data from identified sources to produce a variety of correspondence using software for storing, retrieving, formatting, and integrating customer benefit data

09/2006 - 06/2008 Cashier/Server, Levy at Phillips Arena

Made and delivered food, beverages and alcohol orders, and supported sales efforts by suggestively selling to increase the check average when taking an order.

Accurately processed food purchases while conducting correct exchange of cash and food order paperwork and payment transactions, and cash management duties with use of the PROFIT System.

Used teamwork by being on time, supporting other workstations during my shift and initiating closing duties, and cleaning.

Supervisor: Cedric Roberts Phone: 404-***-****

10/2005-04/2013 Logistics CS rep, CSC- Contemporary Service Corporation, Atlanta Ga

Provides administrative support for one or more persons typically at middle management level

Interacts with external and internal customers on behalf of the supervisor; under minimal supervision and performed other duties as assigned by the appropriate administrator

Verifying employees schedules, processing Employee Clock In/Out, meeting, greeting, and ushering customers to proper seating areas or securing club Level Super Suite Boxes and validating a Badge or pass

Supervisors Brian and Sherry 404-***-****

04/2008 - 06/2009 Morning Bus Driver, Star Child LDC, Decature Ga

picked up and drop off infants and school children, maintained transit records, performed vehicle maintenance and delivered groceries or supplies needed for daily business operation

Help with seating to include securing wheel chairs, mobility chairs, child restraint systems, and other types of equipment as required by students to ensure safe delivery of students

Learned the bus route, riders, and emergency plans in order maintain appropriate records

Maintained surveillance of students with special, and understood each student's individual needs

Reported and managed students unsafe behavior, acts or conditions which required my attention in accordance with laws of the State of Georgia and policies of the state and local board of education; while I effectively communicated with school staff, parents, and the public

Supervisor: Catherine - school director

05/2006-05/2007 Lock Box Account Extractor, Bank of America

utilized high speed mail extraction devices such as the Opex 50/51 IEM or Opex 150 and MPS 30/40 to presort, open, sort and extract incoming high volume bulk account checks and remittances.

Met department production and quality standards for making quick and accurate check sorting decisions, as I was responsible for preparing checks to be distributed for further processing, subsequent to the opening and batching of mail containing checks ranking from a hundreds to millions in USD value.

Supervisor: Dana Smith, Michael Williams and Lead Nekita Phone: 1-800-***-****

08/2013-11/2015 LTL Shipping Associate, Adecco> LGS of JVC ware house

Assembling selected product from ticketing processes, labeling large shipment, sorting freight, heavy lifting arranging orders for shipping and receiving distribution

Shipping Customer service, greeting customer assisting with shipment issues, locating packages and tracking delivery orders upon customer request

Supervisor: Maria Ortiz


02/2006 College-prep High school Diploma, Jonesboro High, 3.7 GPA Top 13%

10/2013 CPT- Phlebotomy Diploma, Employee Consultant S. LLC, Score 460 top 10%

08/2014 Business Finance Microsoft Diploma, J.V. Corp M.T.C, Cert-Scores975 Tabe695

06/2016 Basic science-Psychology degree, Atlanta Metropolitan College 3.1 GPA

06/2017 Health science- PCT, Atlanta Technical College 3.9 G


Certified 10/25/2013 - Expires 10/25/2015 Certified Phlebotomy Technician#W5L5Y5S9

Certified 03/19/2013 - Expires 03/19/2017 HealthCare proCPR/AED Provider #021********

My Phlebotomy Technician Certification (CPT) is accredited by the National Commission for Certifying Agencies (NCCA) and issued by CPT certification through National Health career Association, Inc.

Cover Letter of Desire R. Trotman

Dear H.R. Manager

An opportunity to interview at a mutually convenient time can better present why I'm the candidate for a customer service lead position. I’m 29 and I have nine years of external and internal customer service training and experience because of work with one sourcing agencies. My Phlebotomy Technician Certification (CPT) and HealthCare proCPR/AED is accredited by the National Commission for Certifying Agencies (NCCA) and issued by CPT certification through National Health career Association, Inc. I have six of preseptorship and eight months externship experience at the medical Office of Dr. Thomas C. Pendleton and MDN Wanda Pendleton.

Through multiple companies I accomplished seven years call center customer service in Federal Dental and Vision Benefits Enrollment Program, Verizon Account customer service, Account Protection Benefit specialist, and G.E. Capital Banks A.O.N customer representative Sector. Eight consecutive years of dedicated service to The Contemporary Service Corporation (CSC) gave me expert external and internal employee logistic experience. I have two years Instructional leadership experience with City of Atlanta City Recreations and aquatics Department, City of College Park City Hall in Recreation Department and the Andrew young and Walter YMCA Aquatics Recreation Department.

I spent my work study doing a year of volunteer and internship with non-profit elderly services of Cosby spears Tower. Through my extensive training at (Bank of America, Verizon- Ryla, GE capital bank-Alorica Call center and CSC of Georgia Falcons Dome) I’ve demonstrated ability to work with personal and confidential information, and use my knowledge of Microsoft Office, Power point and Excel computer programs. I contentiously reinforce acquired skills with my innate ability to successfully manage multiple tasks, projects, and responsibilities. Independently or as a team member, I was able to collaborate effectively with corporate personnel, the general public, and work with diverse groups of people via phone, tele conference, or face to face.

Although, the longevity in each career opportunity I've earned is proof of excellent organization, customer service, and communication skills both written and verbal, I’m willing to acquire additional training as suggested by a manager or company because I'm flexible, easily adapt to change, and able to approach new material or information with my open mind set, and heart that is happy and ready to learn. I can be contacted via phone 334-***-**** or email or .


Desiree R. Trotman

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