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Customer Service Data Entry

Houston, Texas, United States
January 23, 2018

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Qualified Senior Administrative, Logistics and Customer Services Specialist with over 10 years’ experience in Oil/Gas/Energy, 7 years working with MAXIMO. With over 20 years of excellent Customer Service Relationship expertise in one call resolution, and effective customer rapport.

Excellent verbal, written communication, and interpersonal skills, detailed oriented with the ability to multi-task. Brand promotion, managing executive calendars, coordinating travel logistics (International and Domestic), cross-cultural, scheduling meetings and teleconferences, assisting on special projects.

Excellent time management and prioritizing skills, cultural awareness of internal/external customers, ability to work in a team environment or independently with/without supervision. High call volume (75+) call center experience.

Solid technical skills include MS Office Suite (Excel, Word, PowerPoint), Visio, Access, Outlook, SharePoint, MAXIMO (STEAM), AS400, Siebel Oil, Gas and Chemical 7.7, GCSS-Army (SAP), Lotus Notes, Deltek, HireRight, Costpoint, Kronos Scheduling & Time Input, Lodestar, OSHA, JCAHO, Medical Terminology, Snag It, CPT Coding, Telephony (Telephone Skills), Advanced Computer Skills, Manager Accounting Systems, HR & Payroll Management and PMP Certification, Ariba, Remedy Ticket Queue, Microsoft Lync, CPPS.


BLACKROCK RESOURCES, LLC.– Houston, Texas 06/16 – 10/17

(Columbia Pipeline Group)

Senior Buyer

I fulfill compressor stations and pipeline purchase orders with established suppliers of stock, non-stock, and dedicated material with the purchase value from $5K to over $1M. Prepare RFQ’s, Bid Tabs, Summary Comparisons, and Material Trackers indicating project commodity progress and documentation support. Confirm material requirements including pricing, quantity, terms and conditions, delivery / payment terms, shipping and incoterms, negotiating applicable volume discounts, managing project commodity from kick-off, through completion and payment. Expedites orders and resolves invoice disputes, handles material returns and ensures appropriate credits are applied. Monitors and maintains key purchasing data including but not limited to order price lists and lead times. Communicates and keeps team members I business units aware of purchasing alternatives, delivery constraints, costs and benefits. Facilitating weekly project material update meetings.

LINK OIL & GAS PROFESSIONALS – Houston, Texas 04/14 – 01/16

(Mitsubishi Heavy Equipment Industries America)

Procurement Analyst

I supported the activities relating to request for proposals. (Obtain Non-Disclosure Agreement, Prepare the Request for proposal package, etc). Initiated follow up with the supplier to ensure the proposal due date. Received, compared, and recorded the bid responses, proposal and mail as required. Processed import/export documentation, and customs releases. Corresponded with the vendors regarding prices, product availability, delivery, etc. Organized the information in bid responses, proposal and mail for review by the Procurement Manager. Processed requisitions into purchase order and its payment applications for invoices received. Exhibited energetic interpersonal skills with the suppliers to ensure the delivery and submittals schedule. Coordinated and scheduled meetings, appointments, carrier goods release as requested. Reconciled the vendor’s invoice against the purchasing information and prepare the payment application. Effective business correspondence with MHIA members and suppliers verbally and in writing in order to accomplish the above tasks. Performed general administrative/clerical skills such as maintaining general files, typing, data entry, opening mail, faxing, completing and processing standard purchasing forms answering incoming calls, ordering office supplies. Maintained auditable purchasing record/documentation, proofreading.

COMPREHENSIVE HEALTH SERVICES – Baghdad, Iraq 02/12 – 02/14

Executive Administrative Logistics Support Specialist

Maintained, coordinated, and distributed meeting minutes, calendar management, DOS safety announcements, personnel contact and location spreadsheets. Performed receipt, sorting, storage, issue, packing and shipping, due diligent care, liaison for international business, inspection, quality control, segregation, inventory control, requisitioning, preservation, salvage, and destruction of medical supplies and equipment. Utilized vlookup to compare prices for medical equipment and supplies need to order. Performed duties to provide clerical, administrative and logistical support, involving supply and maintenance functions, working within the limits of the company standard practices. Researched sources of supply and prepared procurement documentation for supplies and equipment. Proofread and provided data and research in preparation for capital equipment or high dollar value procurement justification. Furnished shipment documentation for supplies to offsite locations. Responded to enquiries regarding procurement and logistics policies and procedures and provide assistance to expedite emergency orders. Maintained, updated, and reports on property inventory for assigned unit, staffing, assists with vehicle control coordination and key control and alternate as property custodian for other units as required. Assisted with the development of work requests for facilities maintenance, training database, OSHA and safety training. Performed courier duties to transport equipment, supplies, mail and other items between various assigned sites on a daily basis as required. Coordinated with DOS COM stock point counterparts to facilitate delivery of material to MSSI-Iraq health care delivery sites. Received, maintained, and controlled government property in accordance with CHS policy and procedure and local SOP and applicable US Law and implementing regulations. Manage consumable inventory to include procurement, replenishment. Planned R&R and Emergency Leave travel and entered travel related expenses for reimbursement. Coordinated hotel and flight arrangements. As well as billeting for PCS, TDY, and R&R employees, escorting to Site Safety Orientation, Badging, and VIP assistance and arrangements. Arranged flights for in country movement for vacation/emergency leave coverage. Maintained credentialing and visa documentation. Assisted with the managing the day to day activities and prioritizing tasks. Assisted in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO and other mandated regulatory or conformance regulations/standards.

SEII – KBR LOGCAP III - Baghdad, Iraq 12/10 – 12/11

Human Resources Administrative Specialist

Provided administrative and general clerical support functions for the Site Manager, Operations, Human Resources, and Facilities Coordinator. Typing, filing, ordering office supplies, and coordinating day-to-day office related tasks. Responsible for the completion and timely submission of weekly reports for R&R tracking. Presented picot tables to PMO for vacations allotted versus those requested monthly. Created, maintained and reported accountability for the Subcontract work personnel on a daily basis. Maintained discretion of employee files, recruitment, training records, scheduling and tracking mandatory trainings, keeping holiday and R&R schedule as well as generating daily reports, reviewing internal job applications for processing submittal.

SEII – KBR LOGCAP III - Al Asad, Iraq 09/09 - 12/10

Customer Service Specialist

Effectively delivered information to customers. Created, maintained an accurate and auditable filing system, and utilize the STEAM/MAXIMO system to effectively initiate, update, and track, complete, close Service Order Request, Work Orders, and (IHP’s) In House Projects accurately in STEAM. Read and interpreted service orders, MSOW, ACL’s, LOTD’s, and IHP’s for proper data entry, coding, and craft assignment. Dispatched service calls via radio when necessary. Processed material requisitions, monthly consumables and bench stock work orders.

STATE OF TEXAS – DADS - Houston, TX 02/09 - 09/09

Administrative Clerk III

Performed complex clerical work, bookkeeping, inventory control, statistics, employment, human resources, purchasing, and accounting. Work involved compiling and tabulating data, checking documents for accuracy, transporting documents and/or stock and inventory, and maintaining files. Made travel arrangements and hotel accommodations for visiting workers as well as scheduling client visits.


SAP Billing Analyst

Responsible for reviewing/processing vendor invoices, reconciling transactions, non-inventory sales adjustments, and other billing functions such as sales of services billing in SAP and CRM. Created credit/debit memos based on requests originated by Dedicated Customer Professionals (DCP) and other personnel at the CSC and pulling the memos through to create adjustment invoice documents using SAP that may impact L&S customers’ (Lube & Services) accounts receivables. I applied reasonableness checks on requests and reviewed for appropriate documentation and approval levels. Also supported all CSC business teams including Automotive, Industrial, Specialties, and Distributors.

SLW TRANSPORT XPRESS INC. - Houston, TX 10/99 - 10/05

Logistics Office Manager

Interacted with various clients and distributors, customer service, process new hire paperwork, provided guidance to employees regarding procedures and policies, dispatch trucks, verify delivery status and follow up to make sure cargo received in a timely manner. Handled all aspects of Human Resources; verified previous employment, education, training and job skills, motor vehicle reports, conducted pre-screen interviews, answering phones, assisted with development and administration of policies and processes to obtain and retain employees, data entry, filing, purchased office supplies, ordered truck parts through Office Max and JJ Keller. Made travel arrangements, set up meetings, general office duties as needed. Maintains, updates, and reports on property inventory for assigned unit, assists with vehicle control coordination and key control and alternate as property custodian for other units as required. Assisted with the development of work requests for facilities maintenance

RELIANT RESOURCES, INC. - Houston, TX 03/03 - 09/04

Customer Care Representative

Interacted with retail customers in a high call volume queue, issued disconnect, reconnect and new service orders using SAP software. Analyzed accounts to resolve billing inquiries, negotiate payment options/deposits. Processed over 100 incoming calls per day, set up electronic funds transfer (EFT) accounts and processed through Pay Pal, which enabled direct transfer of funds from customers' account to Reliant, expediting payment for energy services and provide customers with assistance in obtaining various company products and services in a professional and courteous manner Updated customer data files as needed


Division Order Analyst

Primary contact for Distributors, Third Party and various direct accounts. Provided phone coverage for multiple inbound lines. Order processing and inventory verification through SAP R/3 software, distribution coordination, troubleshooting, and account maintenance/resolution and credit evaluations and release. Generated and monitored reports related to processing, shipping and blocked status, and credit releases.


International Open Academy – HR & Payroll Management Certification

Champions School of Real Estate – Residential Sales License (565773)

M.B. Smiley High School – Graduate

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