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Customer Service Sales

Lewis Center, Ohio, United States
January 23, 2018

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*** ****** ****** ** . ***** Center, Ohio 43035



Over ten years in sales and marketing, management, and customers service, including six years in Business-to-Business sales.

Over six years founder, partner and vice president of own corporation

Familiar with MS Office software and basic clerical skills (Typing: Approx. 30 wpm)

Excellent communication and people skills


Collection Specialist

Third Party Collections

Maintain schedule of calls in fast paced environment

Receive and make calls to customers

Set up payment plans and schedules

Knowledge of Fair Debt Collection Practices


Launched start-up internet Clothing Line from scratch:

Conceptualized brand look and contracted designers;

Arranged investments and production;

Devised and implemented marketing strategies

Arranged promotional spokespersons and conducted sales and promotional events and appearances

Franchise Retail Management & Supervision

Account & Route Management (Orkin & Lance)

Maintained customer base of 300 (Orkin) and 14-16 accounts per day (Lance)

Discussed marketing strategies, displays, etc. with owners or managers of client enterprises or businesses

Compiled and balanced basic expense and revenue reports, spreadsheets, etc.

Scheduled times and dates of services, and collected payments

Tracked and ordered inventory and scheduled maintenance or repair of equipment, including motor vehicles, as required

Adhered to and promoted all company policies and procedures as well as all FDA or other appropriate rules and regulations and codes

Resolved customer complaints

Maintained all appropriate accounts and records

Finance (Bisys)

Reviewed and updated five shareholder accounts daily

Arranged transfers of funds

Served as liaison between personal account brokers and mutual fund companies

Reviewed and prepared financial statements, accrual sheets, trade/settlement reports and disclosures, and disbursement/expense and NAV calculations

Worked on deadlines and met all deadlines


Hired/fired, supervised and trained associate staff;

Created staff goals, met budget expectations, and consistently increased sales on a monthly/annual basis;

Counseled customers in product knowledge, nutrition, and uses of products

Monitored and maintained inventory and promotional displays;

Drafted work schedules and reported hours for payroll;

Balanced cash drawers and banked receipts

Ensured that work areas and equipment met or exceeded safe and sanitary regulations, codes or policies


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Sales & Customer Service

Made business-to-business calls marketing products and canvassing prospective customers

Negotiated terms of service contracts or products/services delivered or rendered

Extensive background in front desk, residential phones solicitation, and promotions

History of exceeding sales goals

Conducted cash and credit transactions and all other routine matters in retail customer service

Previous Experience

5/94 – 5/98 Professional Football Player

Arena Football League (Defensive Back, Albany Firebirds) Albany, NY


Volunteer Football Coach DeSalles, Westerville North, Gahanna-Lincoln High Schools


Physical Education/Finance Major, West Virginia University Morgantown, WV


Radio One Columbus WJYD, Columbus OH (Sept ’93 – April ’94; Jan ’05 – June ’05)

Sales & Promotions, Proposal Writing, Copywriting for Ads and Voice-Overs, etc.

Awards, Distinctions & Affiliations

All Conference (1990-91, Big East Conference)

WVU Defensive Rookie of the Year (1988)

Three Year Letter Winner (WVU, 1989-92)

Member, Alpha Phi Alpha, Inc.

Diploma (College Prep Curriculum), Peabody High School Pittsburgh, PA

Awards, Distinctions & Affiliations

Offensive & Defensive MVP, Peabody Highlanders (1987-88)

Big 33 Football Selection (1988)

Three Year Letter Winner

Records: All Time Leading Rusher and Most Interceptions

References Available Upon Request

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