Customer Service Sales
Resume:
MELVIN R. MORRIS
*** ****** ****** ** . ***** Center, Ohio 43035
614-***-****/Cell
***********@*****.***
QUALIFICATIONS
Over ten years in sales and marketing, management, and customers service, including six years in Business-to-Business sales.
Over six years founder, partner and vice president of own corporation
Familiar with MS Office software and basic clerical skills (Typing: Approx. 30 wpm)
Excellent communication and people skills
EXPERIENCE
Collection Specialist
Third Party Collections
Maintain schedule of calls in fast paced environment
Receive and make calls to customers
Set up payment plans and schedules
Knowledge of Fair Debt Collection Practices
Entrepreneur
Launched start-up internet Clothing Line from scratch:
Conceptualized brand look and contracted designers;
Arranged investments and production;
Devised and implemented marketing strategies
Arranged promotional spokespersons and conducted sales and promotional events and appearances
Franchise Retail Management & Supervision
Account & Route Management (Orkin & Lance)
Maintained customer base of 300 (Orkin) and 14-16 accounts per day (Lance)
Discussed marketing strategies, displays, etc. with owners or managers of client enterprises or businesses
Compiled and balanced basic expense and revenue reports, spreadsheets, etc.
Scheduled times and dates of services, and collected payments
Tracked and ordered inventory and scheduled maintenance or repair of equipment, including motor vehicles, as required
Adhered to and promoted all company policies and procedures as well as all FDA or other appropriate rules and regulations and codes
Resolved customer complaints
Maintained all appropriate accounts and records
Finance (Bisys)
Reviewed and updated five shareholder accounts daily
Arranged transfers of funds
Served as liaison between personal account brokers and mutual fund companies
Reviewed and prepared financial statements, accrual sheets, trade/settlement reports and disclosures, and disbursement/expense and NAV calculations
Worked on deadlines and met all deadlines
Retail
Hired/fired, supervised and trained associate staff;
Created staff goals, met budget expectations, and consistently increased sales on a monthly/annual basis;
Counseled customers in product knowledge, nutrition, and uses of products
Monitored and maintained inventory and promotional displays;
Drafted work schedules and reported hours for payroll;
Balanced cash drawers and banked receipts
Ensured that work areas and equipment met or exceeded safe and sanitary regulations, codes or policies
MELVIN R. MORRIS
Page 2
Sales & Customer Service
Made business-to-business calls marketing products and canvassing prospective customers
Negotiated terms of service contracts or products/services delivered or rendered
Extensive background in front desk, residential phones solicitation, and promotions
History of exceeding sales goals
Conducted cash and credit transactions and all other routine matters in retail customer service
Previous Experience
5/94 – 5/98 Professional Football Player
Arena Football League (Defensive Back, Albany Firebirds) Albany, NY
COMMUNITY SERVICE
Volunteer Football Coach DeSalles, Westerville North, Gahanna-Lincoln High Schools
EDUCATION
Physical Education/Finance Major, West Virginia University Morgantown, WV
Internship
Radio One Columbus WJYD, Columbus OH (Sept ’93 – April ’94; Jan ’05 – June ’05)
Sales & Promotions, Proposal Writing, Copywriting for Ads and Voice-Overs, etc.
Awards, Distinctions & Affiliations
All Conference (1990-91, Big East Conference)
WVU Defensive Rookie of the Year (1988)
Three Year Letter Winner (WVU, 1989-92)
Member, Alpha Phi Alpha, Inc.
Diploma (College Prep Curriculum), Peabody High School Pittsburgh, PA
Awards, Distinctions & Affiliations
Offensive & Defensive MVP, Peabody Highlanders (1987-88)
Big 33 Football Selection (1988)
Three Year Letter Winner
Records: All Time Leading Rusher and Most Interceptions
References Available Upon Request
Contact this candidate