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Customer Service Administrative Assistant

Atlanta, Georgia, United States
January 23, 2018

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Angela Latson

**** ******** ***** ***, ** ***** 772-***-****


** ***** ** ********** ** customer service as a debt collector and patient accounts. Utilized strong analytical and critical thinking skills to bring delinquent accounts current as well as achieving monthly collection goals. Proficient in Microsoft Office and Outlook Programs.

Military Service/Education

US Army - Frankfurt, West Germany

Telecommunications Center Specialist

Honorable Discharge

Vero Beach Senior High School – Vero Beach, FL

High School Diploma


January 2017- September 2017

AARP, Vero Beach, Florida- Administrative Assistant

Answered phones, routed calls, and greeted customers in a professional manner

Maintained office supplies by checking inventory and ordering items needed in a timely manner

Remained abreast of various programs and services offered by AARP in order to convey accurate information to clients

Adhered to company’s policy regarding the handling of client’s confidential information

October 2014- October 2016

Convey Health Solutions Ft. Pierce Florida- Customer Service Representative

Professionally handled 80+ calls daily from beneficiaries assisting with questions regarding Medicaid and Medicare benefits

Updated account information such as billing options and changes of address or phone numbers

Researched premium billing discrepancies and prescription claims processed

Educated beneficiaries on various plans including benefits, cost sharing, and levels of coverage

Made concise and detailed notations as it pertains to member records

Assisted pharmacies with prescription denials and errors and verifying benefits

Submitted mail requests for beneficiaries such as ID cards and formularies

February 2012 – July 2013

Sherloq Solutions, Vero Beach Florida -Patient Account Specialist

Resolved and collected unpaid medical claims with patients to ensure proper collections

Communicated with patients to inform, negotiate and collect on past due accounts

Recorded and annotated accurate information with patient debt repayment

Ensured patient information, charges, billings and follow-ups were accurately completed

Protected and maintained client information in accordance with HIPPA laws

June 2000-June 2011

Medical Data Systems, Vero Beach Florida- Collection Supervisor/ Bill Collector

Personally worked with diligent accounts producing monthly revenue in excess of $25,000

Supervised and trained a staff of twelve (12) regarding file maintenance, collection objectives, conflict resolution and creating repayment schedules with debtors

Monitored team members daily operations for quality of service and production

Verified and corrected debt payments for accuracy and accountability

Conversed with patients to determine reasons for past due payments and to determine solution

Managed efforts to keep clients up to date on third party status leading to commercial debt resolution, lien filing and legal action

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