Manager Customer Service
Resume:
Kathleen Lacombe
*******************@*******.***
OBJECTIVE
I am looking to obtain fulltime employment. I am well trained in the service industry. I have great interpersonal skills and value my work. I am hoping to find a job where I can excel and grow with a team of people.
I am experienced in the service industry as I have worked in it for over 15 yrs. I have lots of training in Management and Supervising positions. I am a hard working person who enjoys to learn. I am a mother of two a 19yr old and 14yr old and have a new granddaughter. I believe that I am a committed person who can and is willing to work in a Team setting.
Desired Job Types: Casual
EXPERIENCE
Dollarama
Assistant Manager
Oct 2017- Present
Lethbridge, A.B.
*Responsibilities:
I am responsible in overseeing all the running’s of the store alongside the Manager.
I help with all needed paperwork, till outs and counts, stock, freight. I also deal with the staff and am part of the hiring process.
*Accomplishments:
I may have only been at the job for a short time but I am already being looked at as a possible candidate for my own store in the future.
*Skills Used:
I am able to use my great people skills at this job not only with the staff but also with the customers.
I am also able to put my organizational skills to use.
Falher Hotel-Berube Holdings
Manager/Waitress/Bartender
2007- Oct 2015
Falher, A.B
Responsibilities:
I was a supervisor whenever on shift. I supervised the staff I worked with. I dealt with customer care and service and was in charge of the cash for our tills and for the lottery machines. As I advanced into manager It became my responsibility to close up the business and to count and settle all tills. I dealt with the POS Systems, all liquor orders and stock counts. Also with Firing and hiring of workers. And training the staff, I also worked along side them during their shifts.
Accomplishments:
I was employed at this job for over 8 yrs and advanced within the industry by showing that I am able to provide a good standard of work, I am trustworthy, and I care about the business. I was promoted to the Management position of the lounge/liquor store. I was also a supervisor to staff in all parts of the business. As this was not only a liquor store and lounge, but it was also a bar, hotel and restaurant.
Skills Used:
I have First Aid, Food Safe, Pro-Tect, and Pro-Serve courses. I am able to handle high stress situations and show good leadership skills. I have been a server and manager for all my life. It is something I enjoy and believe I am good at. I have great people kills and learn fast. I have also had POS System training.
Bakery and Deli Manager
Co-Op Restaurant - Falher, AB
2013 to 2013
Responsibilities:
I managed the bakery and Deli in the store so I took care of the staff and made sure the proper work was being done. I would also help prepare foods and clean all service areas. It was my responsibility to make all orders. I also did all hiring or firing of staff.
Accomplishments:
This job helped me to grow and become a leader.
Skills Used:
Leadership skills
Trustworthy
People person
Organizational skills
Manager
Abeille Restaurant and Dining - Falher, AB
Responsibilities:
Opening and closing duties, managed the money and till outs, made soups and specials, did all daily side work, cleaning, supervised staff, dealt with customers in all aspects, made sure the standards of the restaurant was being kept, did ordering and stock counts, preparing and cooking of food, and did anything else that may of pertained to the restaurant and it's workings.
Accomplishments:
I was hired along side my husband to not only manage this business but we were the opening team. We were hired to start this business up from scratch with the owner. We cleaned and transformed the location of the restaurant into a worthy business. We ordered all equipment and supplies. We developed and designed the menu. We hired and trained all staff. We were the cooks, the waiters, dishwasher, cleaner, and bartender. We did all aspects of the job.
Skills Used:
Management Skills
Organization Skills
Attention to detail Skill
Customer Service Skills
Customer Relation Skills
Work well under pressure
Able to Supervise Staff
Able to Multitask Well
Knowledgeable in the service industry and with its overall workings
EDUCATION
I have completed some of my Social Work Degree courses:
Northern Lakes College
High School Diploma:
Northern Lakes college
AWARDS AND ACKNOWLEDGEMENTS
Skills:
Management (5 years), Supervising (8 years)
Certifications:
First Aid & CPR
Pro Serve
Food Safe
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