Customer Service Sales

MARNIE Y. ALONZO G.

***** ********* **.

Cypress, TX 77429

Mobile: 682-***-****

Email: ************@*******.***

PROFILE

Logistics specialist with 20 years experience in managing and coordinating import/export shipping and receiving via air, ocean and rail. Success in developing a wide range of skills especially in the entrepeneur development process focusing in setting to achieve maximum customer satisfaction. Looking to become part of a supply chain team in the environmental industry as well developing new markets nationwide and international as well.

Experience:

12/00- TRANSLOGICS COMPANY Houston, Texas

Owner

-Broker for worldwide companies specially for Latin American countries. Manage all sales and broker avilities to export and import products developing logistics procedures as well as sale positioning worldwide.

-Adviser for international companies for the oil & gas industry for developing logistics strategies

-Proyect developer for entrepeneurs for capital injection proposals as well as brainstorming sales procedures for direct costumers.

7/99-8/00 THE HANOVER COMPANY Houston, Texas

International Traffic Manager

-Handled all international traffic from door to door for turnkey proyects in South America.

-Organized all project cargo with international project engineers according to the customer`s specifications, especially with delivery requirements.

-Negotiated and contracted all export and import operations with freight forwarders, truckers, packers, international custom agents, and in-country trucking.

-Developed working systems for export control, such as a tracking system, document expediting, and operationals procedures.

7/97-2/99 PENTAGON FREIGHT SERVICES Houston, Texas

Bulk Logistics

-Comply with federal export/import procedures and regulations such as Customs & the DEA, coordinate the loading/discharge of liquid chemicals via barge and tankers, prepare and send purchase and sales contracts to customers and suppliers respectively, letters of credit, prepare and submit Bills of Lading, actualize sales invoices to customers, analyze and process demurrage claims, rebill demurrage to customers and suppliers, maintain and update excel spreadsheets daily to reflect barge/vessel movement, review and code invoices for accounting to process payments, maintain and update PNL to calculate profit margins, negotiate rates and discounts with key vendors, reconcile vendor invoices, assist accounting in end of month close and accruals

11/95-7/97 RULEWAVE INC. Houston, Texas

Export Agent

-Accounting & Claims Supervisor: AP, AR, Collections, month end reporting directly to General Manager, profit share and loss, monitor customer & vendor statements, process and review claims

-FCL & LCL Export Operations: Prepare loading manifests to SSL, coordinate and dispatch trucking, submit hazardous declarations to SSL, warehouse receipts and packaging compliance, process and review damage claims

-FCL & LCL Export Documentation: Customs, BOL, L/C, manifest to agents & SSL, hazardous declarations

-LCL Export Customer Service: Coordinate ocean export shipments from door pickup to door delivery, bookings, procure trucking, warehouse receipt confirmations, ensure packaging is compliant with export/import regulations

-Air & Ocean Imports: Coordinate the receipt and delivery of international airfreight and ocean shipments into USA, provide customers with timely updates

5/95-10/95 NJ INTERNATIONAL Houston, Texas

-Assistant to Air Freight Department Manager

Coordinated and booked airfreight shipments for various customers including project accounts.

Education:

University of Houston Downtown

Major: International Business

Elsik High School in Alief ISD Texas

Olle Middle School in Alief ISD Texas

St Charles Elementary Bronx NY

Skills: Computer systems: Excel, Word, Office 98, Power Point, -- Typing 60wpm. Certified English/Spanish translator (written and oral)

Bilingual: Fluent in Spanish/English (Written and Oral).

Other: 09/07 – present – BARBERSHOP MEXICO Tabasco, Mexico & Veracruz, Mexico

Owner and Creator of BarberShop Villahermosa, Tabasco

9 years administrating and creating business procedures to employees, sales estrategies, customer care, inventories, marketing, etc.

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