Customer Service Sales

LA-RAY M. BYRD

**** ******* ******, ***. **

Brooklyn, NY 11207

Tel. 347-***-****

***********@*****.***

SUMMARY OF QUALIFICATIONS:

Over 10 Years Experience in Customer Services

Knowledge of Microsoft Word, Excel, Internet and Typing

Able to Handle High Volume Inbound & Outbound Calls

Conduct audits and variance analyses and maintain/update accurate inventories

Ability to train, motivates and supervises employees

RELEVANT WORK EXPERIENCE:

Macy’s, Administration Support Team/Sales Floor Lead, Brooklyn, NY 09/17- present

Coordinate distribution of all incoming communications (including faxes,

emails, memos, letters, newsletters, and phone calls)

Maintain a professional attitude with sincerity and enthusiasm reflecting

Macys commitment to customer

Input employment data in Job Requisition System and handle all newhire

Paperwork, orientation, and training sessions

Maintain contact lists and employee information

Macy’s, Michael Kors Vendor Specialist, Brooklyn, NY 01/12 – present

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints or in performing services for customers

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Receive payments by cash, check, credits cards or automatic debits

Issue receipts, refunds, credits or change due to customers

Kept stock in order and made counter presentable for presentation

Maintain visually appealing and effective displays for Michael Kors

Macy’s, Retail Sales Clerk, Brooklyn, NY 09/05 – 06/09

Answered customer’s question and addressed problems and complaints in person and via phone

Assisted customer select products that best fit their personal needs

Offered exceptional customer service to differentiate and promote the company brand

Consulted with customer on the latest styles and trends

Collaborated with customer service team members to give exceptional service throughout the entire shipping and purchasing experience

Process an average of transactions each day in a timely manner

Western Beef, Sales Clerk/ Assistant Scanner, Brooklyn, NY 07/99 – 05/00

Maintained visually appealing and effective displays for the entire store

Educated customers on product and service offerings

Completed floor replenishment to guarantee size availability and promote customer satisfaction

Executed cash transactions quickly and accurately

Handled resets according to schedule, including deleted and new merchandise

OTHER WORK EXPERIENCE:

Studio 25, Assistant Manager/ Receptionist, New York, NY 03/97 – 04/99

Handled all incoming and outgoing correspondence, including mail, email and faxes

Devised and maintained office system to efficiently deal with paper flow

Organized personal and professional calendars and supplied reminders of upcoming meeting and events

EDUCATION:

Career Institute of Health & Technology, Brooklyn, NY 06/11

Medical Assistant Certificate & CPR Certified

Interboro Institute, Major: Paralegal, New York, NY 06/06

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