Customer Service Human Resources

J.B. Brombacher

*** ******* **.

Avoca, PA *****

570-***-****

570-***-**** (Cell)

**@********.***

OBJECTIVE

To obtain a Human Resources management position, which will enable me to enhance my employer’s programs with my diverse knowledge, experience and proven abilities with program development, recruitment, scheduling and implementation. My fully diverse Human Resources background, as well as, licensing, compliance, insurance/benefits and tax abilities allow my employer to take advantage of these experiences, in the workplace.

SUMMARY

Dynamic leader with a unique combination of business, customer service, quality of care and team member experiences and beliefs.

Extensive knowledge and experience in design, development, implementation and growth of programs with outstanding productivity.

Demonstrated ability to build rapport and resolve complex issues among multiple entities with conflicting situations.

Top notch Administrator with extensive hands on experience and understanding of customer service, client and contract rapport, and the needs of staff and team members.

Adept at multitasking, and the use of very persuasive verbal and written skills.

EXPERIENCE

2010-2017 President & Sole Member, ABC-Alcohol Beverage Compliance & Licensing, Avoca, PA

2007-2010 Director of Human Resources & Compliance, The Lion Brewery, Inc., Wilkes-Barre, PA

2006-2007 Consultant (Licensing, Compliance & Taxes), The Lion Brewery, Inc., Wilkes-Barre, PA

2004-2006Partner & Vice President, CHC-Compassionate In Home Care, Inc., Dickson City, PA

2000-2004 Administrative Director, TNR Health Services, Inc., Taylor, PA

1999-2000 Director of Environmental Services, Taylor Nursing & Rehab Center, Taylor, PA

1998-1999 Director of Operations, G.I. Cleaning Company, Scranton, PA

1996-1998 District Training Manager, Health Care Services Group, Inc., Warminster, PA

1986-1995 Director of Supportive Services, Friendship House Children’s Center, Scranton, PA

-2- (J.B.Brombacher)

EDUCATION & TRAININGS

Bachelor Studies University of Scranton, Scranton, PA

Business Administration

Microsoft Applications Certification (Word, Excel, & Access)

Knowing and Understanding Your Customer Seminar

Sensitivity Awareness Training

TQM Advanced Training

Six Sigma Seminar

ORGANIZATIONS/COMMUNITY SERVICES

32nd Degree Mason, Blue Lodge of Pennsylvania, Acacia Lodge #579, Taylor, PA

Irem Shriner, Dallas, PA

Ancient Accepted Scottish Rites, Valley of Scranton, Scranton, PA

Keystone Consistory, Scranton, PA

Shrine Club of Scranton, Scranton, PA

U.S.G.A. of America

REFERENCES

Many available upon your request.

Contact this candidate