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Customer Service Data Entry

Westland, Michigan, United States
January 23, 2018

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Paula M Rehnlund

***** ******* ****** ***.***

Westland, MI 48186

Ph. 734-***-****

Professional Summary

Talented Shipping/EDI clerk with extensive experience in data entry and automotive EDI. Very driven to achieve the best quality for internal and external customers. Shipping documents professional, support with customer databases,

knowledge with QAD, AIM, PLEX, Oracle EB, Visual and EDI. Additional experience with Excel, Word, scanning and Internet Explorer.


Production Control Support/Data Entry

August 2016 to July 2017

Bosal International- Ypsilanti, MI (Green Arrow Enterprises, LLC-Contract)

Entry of OEE Sheets to record machine downtimes and record problems during production-all shifts

Entry of Scrap reports reporting to Production Control-all shifts

Entry of Machine and Tech logs to report individual operators and problems with machine equipment-all shifts

Assist with scanning, copying and miscellaneous duties when needed

Administrative Support/Order Entry

December 2015 to June 2016

USS Steel Corp.-Troy, MI (Logix Guru-Contract)

Administrative support to all Customer Service Reps

Heavy order entry on Oracle E-Business Suite

Check orders in Steel Track

Update Excel spreadsheets and other various duties

Order Entry/ Verifier/Proofer

April 2015 to June 2015

Paladin Powerful Attachments-Dexter, MI - (Aerotek-Contract)

Heavy order entry on all sales orders using Syteline

Verify and correct all orders

Electronic faxing and emailing of reports

Various clerical duties as assigned

EDI Administrator/ Sales Support

June 2014 to September 2014

Kurabe America Corp. - Livonia, MI

EDI support with Plex, troubleshooting, daily updating manual inventory per Excel spreadsheet

Manual invoicing, customs documents, and purchase orders to Japan and Vietnam

Assisting sales people with various clerical functions

Order entry per Yusen Logistics website in Laredo, Texas and Chicago, Illinois Other various manual Excel reporting and general office duties

EDI Shipping Clerk

January 2012 to February 2013

Wico Metal Products - Warren, MI

Creation of all shipping documents, bills of lading and export documents Monitored ASN's; thus improving Chrysler ASN ratings in 2012

Scheduling trucks for product pick up, invoice creation, answering customer emails and problem resolution Check/answer Chrysler SMART system

Food Service Manager

September 2010 to April 2011

Kosch Catering & Corporate Dining - Rochester, MI

Responsible for operating and supervising cafeteria operations and personnel Managed food safety, prep, and quality

Ordering and purchasing of food and supplies, inventory and cleanliness Planned and executed corporate luncheons and outings

Internet Sales Coordinator

June 2008 to October 2009

Hines Park Lincoln Mercury - Plymouth, MI

Responsible for answering customer internet leads and price quoting

Customer service skills; taking inbound and outbound calls

Appointment setter skills

Maintaining customer base and daily updates in system Worked toward achieving bonuses due to large volume sales

EDI Coordinator/ Shipping Clerk October 1988 to January 2008

Argent International, Inc. - Plymouth, MI

Drove continuous process and data entry improvements by critiquing raw data for mistakes and problems

Efforts reduced revenue loss and improved payment cycle due to timeliness and integrity within the ASN

Maintaining customer database, and SCAC code listing

Knowledge of EDI transaction sets; especially the 862,830, 810, 850, 855, 824, 867 856 and 997

Creation of shipping documents, bills of lading, customs invoices and labels

Assisted consultants in setting up new Trading Partners and testing

Core Qualifications

Experience in Trading Partner testing, set-up and working with GXS van

Very experienced with ASN's and the integrity within the ASN

Results driven to improve processes and eliminate order entry mistakes and improve operational efficiencies and reduce time consuming rework and costs


High School Diploma : General Studies

Familiarity with X-12, Edifact and E-commerce

Additional Information

Excel in strong data entry skills, attention to detail, and customer service focus

Learning new programs quickly and computer proficient

Can spot sense of urgency in critical and pressing situations.

Lee M. Thurston High School Redford, MI, USA

HONORS : Cross Functional Core Team Award of Excellence in the Data Processing Category for Ford Motor Co.

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