Customer Service Data Entry
Resume:
Paula M Rehnlund
Westland, MI 48186
Ph. 734-***-****
*********@***.***
Professional Summary
Talented Shipping/EDI clerk with extensive experience in data entry and automotive EDI. Very driven to achieve the best quality for internal and external customers. Shipping documents professional, support with customer databases,
knowledge with QAD, AIM, PLEX, Oracle EB, Visual and EDI. Additional experience with Excel, Word, scanning and Internet Explorer.
Experience
Production Control Support/Data Entry
August 2016 to July 2017
Bosal International- Ypsilanti, MI (Green Arrow Enterprises, LLC-Contract)
Entry of OEE Sheets to record machine downtimes and record problems during production-all shifts
Entry of Scrap reports reporting to Production Control-all shifts
Entry of Machine and Tech logs to report individual operators and problems with machine equipment-all shifts
Assist with scanning, copying and miscellaneous duties when needed
Administrative Support/Order Entry
December 2015 to June 2016
USS Steel Corp.-Troy, MI (Logix Guru-Contract)
Administrative support to all Customer Service Reps
Heavy order entry on Oracle E-Business Suite
Check orders in Steel Track
Update Excel spreadsheets and other various duties
Order Entry/ Verifier/Proofer
April 2015 to June 2015
Paladin Powerful Attachments-Dexter, MI - (Aerotek-Contract)
Heavy order entry on all sales orders using Syteline
Verify and correct all orders
Electronic faxing and emailing of reports
Various clerical duties as assigned
EDI Administrator/ Sales Support
June 2014 to September 2014
Kurabe America Corp. - Livonia, MI
EDI support with Plex, troubleshooting, daily updating manual inventory per Excel spreadsheet
Manual invoicing, customs documents, and purchase orders to Japan and Vietnam
Assisting sales people with various clerical functions
Order entry per Yusen Logistics website in Laredo, Texas and Chicago, Illinois Other various manual Excel reporting and general office duties
EDI Shipping Clerk
January 2012 to February 2013
Wico Metal Products - Warren, MI
Creation of all shipping documents, bills of lading and export documents Monitored ASN's; thus improving Chrysler ASN ratings in 2012
Scheduling trucks for product pick up, invoice creation, answering customer emails and problem resolution Check/answer Chrysler SMART system
Food Service Manager
September 2010 to April 2011
Kosch Catering & Corporate Dining - Rochester, MI
Responsible for operating and supervising cafeteria operations and personnel Managed food safety, prep, and quality
Ordering and purchasing of food and supplies, inventory and cleanliness Planned and executed corporate luncheons and outings
Internet Sales Coordinator
June 2008 to October 2009
Hines Park Lincoln Mercury - Plymouth, MI
Responsible for answering customer internet leads and price quoting
Customer service skills; taking inbound and outbound calls
Appointment setter skills
Maintaining customer base and daily updates in system Worked toward achieving bonuses due to large volume sales
EDI Coordinator/ Shipping Clerk October 1988 to January 2008
Argent International, Inc. - Plymouth, MI
Drove continuous process and data entry improvements by critiquing raw data for mistakes and problems
Efforts reduced revenue loss and improved payment cycle due to timeliness and integrity within the ASN
Maintaining customer database, and SCAC code listing
Knowledge of EDI transaction sets; especially the 862,830, 810, 850, 855, 824, 867 856 and 997
Creation of shipping documents, bills of lading, customs invoices and labels
Assisted consultants in setting up new Trading Partners and testing
Core Qualifications
Experience in Trading Partner testing, set-up and working with GXS van
Very experienced with ASN's and the integrity within the ASN
Results driven to improve processes and eliminate order entry mistakes and improve operational efficiencies and reduce time consuming rework and costs
Education
High School Diploma : General Studies
Familiarity with X-12, Edifact and E-commerce
Additional Information
Excel in strong data entry skills, attention to detail, and customer service focus
Learning new programs quickly and computer proficient
Can spot sense of urgency in critical and pressing situations.
Lee M. Thurston High School Redford, MI, USA
HONORS : Cross Functional Core Team Award of Excellence in the Data Processing Category for Ford Motor Co.
Contact this candidate