Andrea Wilson
***** ********* **** *********, **** 44119 216-***-**** **********@*****.***
Summary of Skills
Expert requirements elicitation and writing (waterfall and agile)
Expert Gherkin and story card creation
Scrum proficient, Scrum Master capabilities
Gather, define, develop, test, audit and implement business systems and processes
Identifies solutions and process improvements
Technical writing
Process mapping/session facilitating
UI wireframing
Research data utilizing QMF/SQL and DB2
Training document creation
Computer literate: Microsoft suite: Word, Excel, Visio, PowerPoint, VSTS and Balsamiq
Education
Indiana Wesleyan University
Associate of Science in Business – 4/28/2012
Experience
AmTrust Financial 1/2017–1/2018
Business Systems Analyst ll/Team Lead
Lead daily scrums working with a team made up of developers, BSA’s and SQAA’s on projects
Utilized Agile methodology
Provide coordination and technical guidance to internal and external team members
Created scopes for an established system
Worked on scheduled services migrations from the AS400 to SQL
Worked directly with PMO, Directors and management
Traveled out of state 40%
Randstad (Contracting) Hired - AmTrust Financial 9/2016 - 1/2017
Business Analyst/Team Lead
Facilitated team meetings
Organized and assigned projects to the team
Reported project updates to management
Worked directly with the PMO, Directors and management
Medical Mutual
Business Systems Specialist II 5/2015 – 9/2016 (Promoted)
Supported multiple systems for at a time for Production and Test environments
Utilized Waterfall/Agile methodologies
Created requirements for established and out of the box systems
Identify and solve production issues
Communicate system changes to users and Training
Provide coordination and technical guidance to internal team members
Provide Technical guidance and support to junior staff
Worked directly with ISD, Product Owner, Management, Directors and VP’s
Traveled locally 75%
Associate Business Systems Analyst 10/2014-5/2015 (Promoted)
Project Management
Strong analytical skills
Strong communication skills
Research Service Calls and updated Service Call log
Waterfall/Agile process experience
Work directly with ISD and Project Owner
Systems Acceptance Analyst 11/2006-10/2014 (Promoted)
Medical Mutual of Ohio 05/2000 – 9/2016
Create Test Plans, Matrix and Cover Sheets for testing purpose
Research data utilizing QMF DB2
Research Service Calls and updated Service Call log
Research Maintenance Request and updated Maintenance log
Strong communication and troubleshooting skills,
Exceed production expectation 97%
Maintain and organize files; document files with clear and concise notes of activities and action plan
Strong analytical skills
Strong communication skills
Customer Service Correspondence Representative (04/2005-11/2006)
Assist customers with health claims
Process over 25 correspondences daily
Adjust claims as needed
Strong communication and troubleshooting skills
Resolve disputes between provider and third party administrators
Exceed production expectation 97%
Maintain an organized file; document file with clear and concise notes of activities and action plan
Claims Representative (01/2001-03/2002 and 09/2002-04/2005)
Met 97% production expectation
Reviewed over 300 claims per day
Adjusted claims as needed
Verified policy coverage
Reviewed and studied basic medical terminology
Ensured bills are paid within the allotted time frames for each jurisdiction
Analyze claim potential
Issue all required state forms/documents within the time frame allotted for each jurisdiction
Data Entry Operator (03/2002-09/2002)
Entered confidential information into database
Entered over 300 claims daily
Proofread for accuracy
Detail oriented
100% accuracy
Departmental Assistant (05/2000-01/2001)
Strong analytical skills
Answered switchboard (9 line incoming)
Prepared spreadsheets utilizing Excel
Oversaw Inventory control