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Business Systems Analyst/Team Lead

Cleveland, Ohio, United States
January 23, 2018

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Andrea Wilson

***** ********* **** *********, **** 44119 216-***-****

Summary of Skills

Expert requirements elicitation and writing (waterfall and agile)

Expert Gherkin and story card creation

Scrum proficient, Scrum Master capabilities

Gather, define, develop, test, audit and implement business systems and processes

Identifies solutions and process improvements

Technical writing

Process mapping/session facilitating

UI wireframing

Research data utilizing QMF/SQL and DB2

Training document creation

Computer literate: Microsoft suite: Word, Excel, Visio, PowerPoint, VSTS and Balsamiq


Indiana Wesleyan University

Associate of Science in Business – 4/28/2012


AmTrust Financial 1/2017–1/2018

Business Systems Analyst ll/Team Lead

Lead daily scrums working with a team made up of developers, BSA’s and SQAA’s on projects

Utilized Agile methodology

Provide coordination and technical guidance to internal and external team members

Created scopes for an established system

Worked on scheduled services migrations from the AS400 to SQL

Worked directly with PMO, Directors and management

Traveled out of state 40%

Randstad (Contracting) Hired - AmTrust Financial 9/2016 - 1/2017

Business Analyst/Team Lead

Facilitated team meetings

Organized and assigned projects to the team

Reported project updates to management

Worked directly with the PMO, Directors and management

Medical Mutual

Business Systems Specialist II 5/2015 – 9/2016 (Promoted)

Supported multiple systems for at a time for Production and Test environments

Utilized Waterfall/Agile methodologies

Created requirements for established and out of the box systems

Identify and solve production issues

Communicate system changes to users and Training

Provide coordination and technical guidance to internal team members

Provide Technical guidance and support to junior staff

Worked directly with ISD, Product Owner, Management, Directors and VP’s

Traveled locally 75%

Associate Business Systems Analyst 10/2014-5/2015 (Promoted)

Project Management

Strong analytical skills

Strong communication skills

Research Service Calls and updated Service Call log

Waterfall/Agile process experience

Work directly with ISD and Project Owner

Systems Acceptance Analyst 11/2006-10/2014 (Promoted)

Medical Mutual of Ohio 05/2000 – 9/2016

Create Test Plans, Matrix and Cover Sheets for testing purpose

Research data utilizing QMF DB2

Research Service Calls and updated Service Call log

Research Maintenance Request and updated Maintenance log

Strong communication and troubleshooting skills,

Exceed production expectation 97%

Maintain and organize files; document files with clear and concise notes of activities and action plan

Strong analytical skills

Strong communication skills

Customer Service Correspondence Representative (04/2005-11/2006)

Assist customers with health claims

Process over 25 correspondences daily

Adjust claims as needed

Strong communication and troubleshooting skills

Resolve disputes between provider and third party administrators

Exceed production expectation 97%

Maintain an organized file; document file with clear and concise notes of activities and action plan

Claims Representative (01/2001-03/2002 and 09/2002-04/2005)

Met 97% production expectation

Reviewed over 300 claims per day

Adjusted claims as needed

Verified policy coverage

Reviewed and studied basic medical terminology

Ensured bills are paid within the allotted time frames for each jurisdiction

Analyze claim potential

Issue all required state forms/documents within the time frame allotted for each jurisdiction

Data Entry Operator (03/2002-09/2002)

Entered confidential information into database

Entered over 300 claims daily

Proofread for accuracy

Detail oriented

100% accuracy

Departmental Assistant (05/2000-01/2001)

Strong analytical skills

Answered switchboard (9 line incoming)

Prepared spreadsheets utilizing Excel

Oversaw Inventory control

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