Customer Service Microsoft Office

KIESHA JORDAN

**** *. ********* **. • Philadelphia, PA 19145 • P: 215-***-**** • E: **********@*****.***

PROFESSIONAL SUMMARY

A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.

SKILLS AND HIGHLIGHTS

Excellent oral and written communication skills

Exceptional customer service skills

In depth knowledge of various payment modes & customer identification procedures

Strong, advanced attention to detail with excellent communication and organizational skills

Well versed with Microsoft Office applications such as MS Word, Excel, etc.

In-depth knowledge of operating cash register and maintaining cash drawer

Well versed in performing monetary transactions such as giving and receiving change

Able to maintain clean, neat and correctly stocked check stand and safe and secure work area

Hard working, results-oriented, disciplined, punctual and consistently meet deadlines.

Innovative and flexible, independent and requires less or no supervision.

Respectful, friendly, enjoys diverse people, outgoing and can inspire others.

EMPLOYMENT HISTORY

Shoprite Supermarket, Philadelphia, PA 10/2015-03/2016

Customer Service Associate/Cashier

Maintained the cash counter in running condition, accept payments and make entries accordingly

Received payment by cash, check, credit cards, vouchers, or automatic debits.

Issued receipts, refunds, credits, or change due to customers

Balanced the day’s transactions at daily cash closing

Processed and verified payments involving transfer of electronic funds

Demonstrated a friendly but professional attitude towards customers coming up with payment related queries

Followed the company’s guidelines regarding cash payments policy

Assisted in stocking of and re arrangement of display items in the supermarket when needed

Assisted customers by providing information and resolving their complaints.

Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Processed merchandise returns and exchanges.

Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Weighed items sold by weight to determine prices.

Issued trading stamps, and redeem food stamps and coupons.

EDUCATION AND TRAINING

High School Diploma

Germantown High School, Philadelphia, PA

Contact this candidate