Christina Christy

Rockmart, GA 404-***-**** ac35p0@r.postjobfree.com LinkedIn URL

Project Manager – HCM Implementation

Adept, outcome-driven project manager specializing in implementation of customized payroll solutions.

More than 15 years’ experience steering provision of leading-edge payroll services and systems meeting needs of small to large-scale enterprises across various industries. Skillfully navigate end-to-end engagements and multiple concurrent projects, ensuring attainment of schedule and other delivery objectives and maintaining positive client relationships. Certified Payroll Professional (CPP) regularly acting as internal/external payroll expert.

Project Planning & Management / Small Team Supervision / Payroll System Implementation

Business Needs Assessment / Client Training, Service, & Support / Process & Procedure Improvement

PROFESSIONAL EXPERIENCE

Project Manager – HCM Implementation INFINISOURCE, Charlotte, NC 6/2014 to 10/2017

Engaged strategic plans guiding implementation of customer-specific HCM solutions. Onboarded clients, assessing payroll needs and establishing transitional plans to ensure seamless process and management of expectations. Developed schedule and ensured attainment of milestones and achievement of go-live date. Supervised team of four specialists and collaborated with teams across business lines to proactively resolve project roadblocks. Coordinated post-implementation data collection; utilized client feedback to drive continuous improvement.

Effectively managed up to 30 customer projects simultaneously, maintaining current knowledge of all client requirements, objectives, and schedules.

Attained onboarding objectives for diverse clients ranging in size from two to 2K+ employees; revamped onboarding processes, procedures, tools, and resources to enhance results.

Routinely acted as payroll subject matter expert; advised VP on process for managing escalated customers.

Supervisor Implementation Specialist INSPERITY, City, Kennesaw, GA 5/2000 to 6/2014

Served as key member of collaborative service team delivering strategic solutions to meet needs of cross-industry, geographically dispersed mid-market clients (150+ employees). Led up to 12 dedicated implementation specialists in developing, delivering, and supporting customized payroll solutions. Onboarded clients, establishing client requirements and project objectives and schedules. Supervised solution delivery and assisted in system testing and deployment. Coordinated provision of post-delivery support, promoting client retention and satisfaction. Contributed to new business development, facilitating product demonstrations for executive-level prospects.

Adeptly managed concurrent engagements from onboarding through transitional planning and deployment for clients with 150-1K employees; assisted in creation of new business unit for customers with 75-150 employees.

Attained 85% conversion rate through delivery of web demonstrations for prospects.

Enhanced collaboration among implementation and sales teams through cross-training.

Consulted on client process and procedure streamlining, conducting several on-site visits.

Additional experience as Accounts Payable Specialist with Kanes Furniture, Pinellas Park, FL and

Accounts Payable/Data Entry Specialist with Home Shopping Network, Clearwater, FL.

EDUCATION & CERTIFICATES

Certified Payroll Professional (CPP) American Payroll Association

Business Computer Applications Certification Port Huron Adult Learning Center