Customer Service Representative
Resume:
Zenolia Hill
Irvine CA *****
Phone: 714-***-****
E-mail: ************@*****.***
Objective
To secure a position that allows me to drive business with my exceptional customer service, event planning, an executive office experience.
Highlights of
Qualification
● Ability to use discretion with confidential materials and or information
● Confident with ability to meet with high profile clients in a very professional manner
● Outstanding planning, organization and time management skills
● Able to learn quickly and meet multiple deadlines; skilled in prioritizing projects
● Reliable, with strong work ethics; excellent attendance record
● Computer Skills: Medisoft, Microsoft Applications Word, Excel, PowerPoint, Access, and Outlook
Education
2010 – Present
2006 – 2010
Cerritos College Norwalk CA
• Enrolled in Business Education classes to earn Associate of Arts Degree-Business Management
• Enrolled in computer courses Microsoft Applications, Medical Office Procedures 7t h Ed
Pursuing Education Goals at: Santiago Canyon College/Orange Education Center, Orange, CA
• Enrolled in C omputer Courses/ Office assistant i n order to upgrade computer skills Santa Ana Community College, Santa Ana, CA
• Associate of Arts Degree – Liberal Arts; Emphasis on Business Management Professional
Experience
2014-Present
2006-2008
Real Estate Loan Processor Kelly Mortgage Center
• Acquired and confirmed financial and personal data from loan applicants via interviewing
• Draft documents for the appraiser, prepared closing packets for applicants, review and analyze documents
• Multi-task utilizing strong organizational skills, entering data, handling incoming mail, answering phones Customer Service Representative National Water& Power, Irvine CA
● Provided superior customer service to incoming calls from clients in call center environment
● Processed payments, utilized e-mail accounts, managed calendars
● Mailed out bill copies, made follow up calls to customers to assure their needs and requests had been met
● Recognized by management as performing outstanding work and meeting company service standards
● Identified customer’s needs quickly and accurately which lead to conflict resolution 2004 – 2006 Clerical Assistant II City of San Diego, San Diego CA
● Served as office coordinator; trained new hires
● Greeted prominent city officials, organized city meetings, consistently met strict deadlines
● Prepared retirement seminars in compliance with the program standards
● Responsible for ordering office supplies, managed budgets
● Answered telephones; routed messages, reflected a professional image both in person and via phone
● Ability to interact with irate customers
● Worked under strict deadlines and multiple tasks
● Volunteered at City Attorney’s office, filed paperwork, answered phones, developed lasting relationships 1999 – 2004
Owner/ Manager Majazze’s Fashions, San Diego CA
● Created and launched fashion line
● Served as buyer; negotiated contracts, vendor relations, responsible for A/P and A/R
● Hired, trained, and managed employees; assured store standards and goals were met
● Inventory control; ordered supplies, managed budgets
● Set up displays to attract and assure business sales
● Coordinated new business accounts; provided outstanding business in order to assure repeat orders
● Serviced cosmetology clients, scheduled client appointments, provided customer service Zenolia Hill
16 Trapani Irvine CA 92614
714-***-**** a ***********@*****.***
Professional References
Kelly Rivas
President CEO
Kelly Mortgage Center
************@*****.***
Supervisor
Delana M artin
Data Analyst
National Water and Power
*************@***.***
Supervisor
Contact this candidate