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Customer Service Representative

Los Angeles, California, United States
January 23, 2018

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Zenolia Hill

** *******

Irvine CA *****

Phone: 714-***-****



To secure a position that allows me to drive business with my exceptional customer service, event planning, an executive office experience.

Highlights of


● Ability to use discretion with confidential materials and or information

● Confident with ability to meet with high profile clients in a very professional manner

● Outstanding planning, organization and time management skills

● Able to learn quickly and meet multiple deadlines; skilled in prioritizing projects

● Reliable, with strong work ethics; excellent attendance record

● Computer Skills: Medisoft, Microsoft Applications Word, Excel, PowerPoint, Access, and Outlook


2010 – Present

2006 – 2010

Cerritos College Norwalk CA

• Enrolled in Business Education classes to earn Associate of Arts Degree-Business Management

• Enrolled in computer courses Microsoft Applications, Medical Office Procedures 7t h Ed

Pursuing Education Goals at: Santiago Canyon College/Orange Education Center, Orange, CA

• Enrolled in C omputer Courses/ Office assistant i n order to upgrade computer skills Santa Ana Community College, Santa Ana, CA

• Associate of Arts Degree – Liberal Arts; Emphasis on Business Management Professional




Real Estate Loan Processor Kelly Mortgage Center

• Acquired and confirmed financial and personal data from loan applicants via interviewing

• Draft documents for the appraiser, prepared closing packets for applicants, review and analyze documents

• Multi-task utilizing strong organizational skills, entering data, handling incoming mail, answering phones Customer Service Representative National Water& Power, Irvine CA

● Provided superior customer service to incoming calls from clients in call center environment

● Processed payments, utilized e-mail accounts, managed calendars

● Mailed out bill copies, made follow up calls to customers to assure their needs and requests had been met

● Recognized by management as performing outstanding work and meeting company service standards

● Identified customer’s needs quickly and accurately which lead to conflict resolution 2004 – 2006 Clerical Assistant II City of San Diego, San Diego CA

● Served as office coordinator; trained new hires

● Greeted prominent city officials, organized city meetings, consistently met strict deadlines

● Prepared retirement seminars in compliance with the program standards

● Responsible for ordering office supplies, managed budgets

● Answered telephones; routed messages, reflected a professional image both in person and via phone

● Ability to interact with irate customers

● Worked under strict deadlines and multiple tasks

● Volunteered at City Attorney’s office, filed paperwork, answered phones, developed lasting relationships 1999 – 2004

Owner/ Manager Majazze’s Fashions, San Diego CA

● Created and launched fashion line

● Served as buyer; negotiated contracts, vendor relations, responsible for A/P and A/R

● Hired, trained, and managed employees; assured store standards and goals were met

● Inventory control; ordered supplies, managed budgets

● Set up displays to attract and assure business sales

● Coordinated new business accounts; provided outstanding business in order to assure repeat orders

● Serviced cosmetology clients, scheduled client appointments, provided customer service Zenolia Hill

16 Trapani Irvine CA 92614

714-***-**** a

Professional References

Kelly Rivas

President CEO

Kelly Mortgage Center



Delana M artin

Data Analyst

National Water and Power



Contact this candidate