Customer Service Assistant

Christina Guerra

P.O. BOX **

Atascosa, TX *****

(210) 482- 9828

Professional Summary

Compassionate Dental Assistant well-versed in four handed chair side dentistry, routine restorations ad intra-oral techniques.

Skills

Dental material knowledge,

Sterilization techniques familiarity

Dental Radiography certificate

Tofflemire retainers

Syringes and anesthetics knowledge

Model trimming competency

Gentle patient care

Detailed patient histories

Superior customer service

Instrumentation familiarity

Certified in First Aid

Radiation Health and Safety (RHS)

Temporary crown and bridge fabrication

Alginate impression expertise

Adult tooth charting

Patient education

Keeping patients comfortable

Full mouth radiographs

Eaglesoft

Work History

Woodlake Dental Group: 6735 FM 78, SAN ANTONIO, TX 78244 4/2007-Current Dental Assistant/ Supply Order Manager

- Set up examination room and dental trays in preparation for examinations and procedures.

- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties

- Correctly mixed compounds for cleanings or filing teeth

- Accurately recorded treatment information in patient records

- Assisted dentist in management of medical or dental emergencies when necessary

- Educated patients about proper oral hygiene and plaque control procedures

- Worked closely with patients before, during and after dental procedures

- Competently prepared dental materials including cement, amalgams ad composites

- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol

- Successfully completed OSHA, ADA and HIPAA compliance trainings

- Maintained proper universal precautions and infection control procedures at all times

- Took impressions for retainers and appliance trainings

- Regularly solicited patient feedback to improve customer comfort and satisfaction

- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral)

- Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices

- Maintained clear, organized dental records and reports

Smile Center: 803 Castroville Road, San Antonio, TX 78237 01/2003- 04/2007 Lead Dental Assistant/ Office Supply Manager

- Set up examination room and dental trays in preparation for examinations and procedures.

- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties

- Correctly mixed compounds for cleanings or filing teeth

- Accurately recorded treatment information in patient records

- Assisted dentist in management of medical or dental emergencies when necessary

- Educated patients about proper oral hygiene and plaque control procedures

- Worked closely with patients before, during and after dental procedures

- Competently prepared dental materials including cement, amalgams ad composites

- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol

- Successfully completed OSHA, ADA and HIPAA compliance trainings

- Maintained proper universal precautions and infection control procedures at all times

- Took impressions for retainers and appliance trainings

- Regularly solicited patient feedback to improve customer comfort and satisfaction

- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral)

- Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices

- Maintained clear, organized dental records and reports Education

RDA DENTAL

SAN ANTONIO COLLEGE OF MEDICAL AND DENTAL ASSISTANTS Certifications

Dental Assistant

Sealant

Radiology

*References upon request

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