Customer Service Sales
Resume:
Timothy Massicot
Customer Service
Trenton, NJ
************@*****.***
Work Experience
Mobile DJ and Sound Engineer
TJM COLLABORATIONS
March 2007 to Present
Self-owned and self-employed company,
providing DJ entertainment to various clubs, weddings and special events. Works closely with the local community, the Arc Of Mercer & YMCA Experience with working sound boards and other various audio equipment. Customer Service Specialist
XEROX - Hamilton, NJ
October 2016 to January 2017
12/2017
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Tests customer and account system changes and upgrades by inputting new data; reviewing output. Secures information by completing data base backups. Maintains operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Customer Service Rep
ETS TEST TAKER SERVICES - Ewing, NJ
August 2016 to October 2016
Respond to basic routine customer inquiries via phone & email using scripted responses. Communicate clearly and concisely, via phones & email, with test registration & score reports. Handle irate/unhappy callers.
Utilize Customer Relationship Management database effectively Packer
Amazon Fulfillment Center EWR6 - Robbinsville, NJ
October 2013 to April 2014
Customer Service Representative
JK GROUP - Princeton, NJ
April 2013 to December 2013
Responsible for handling inbound client inquires.
Providing multiple supportive functions for numerous client accounts. Handling overall responsibility for managing the customer relationship with the emphasis on being proactive in providing information and resolving issues.
Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services.
Customer Service
ETS TEST TAKER SERVICES - Ewing, NJ
October 2007 to December 2007
Communicate daily via telephone and e-mail with test takers, parents, schools and testing coordinators/supervisors to respond to inquiries, with emphasis on diplomacy, tact and sensitivty Retention Representative
CABLEVISION - Piscataway, NJ
November 2006 to March 2007
Answered inbound disconnect or downgrade calls and attempt save on every call. Updated customer accounts in Cable Data.
Participate in special projects and performs other duties as assigned Customer Care Agent
VONAGE - Holmdel, NJ
January 2006 to November 2006
Handled customer issues in a high volume call center environment. Completed various data entry, including creating tickets for customer issues Walked customers through basic technical issues of installation for various devices, Assisted with billing and shipping issues
Created accounts and responded to inbound emails from customers. Handled daily call volume utilizing Avaya IP Agent Softphone. Knowledge of various VOIP devices such as Motorola, Linksys and V-tech Advertising Advisor
ASBURY PARK PRESS - Neptune City, NJ
2005 to 2006
Worked in the Classified Department assisting various business and residential customers in placing effective ads in the newspaper as well as up-selling ads placed to obtain specific commission structure. Journeyman Carpenter
M-ONE CONSTRUCTION - Neptune City, NJ
2003 to 2005
Family-owned company experienced in drywall, painting and power washing. Experienced in frame work and general labor.
Call Center Manager
CIVIC DEVELOPMENT GROUP - Township of Ocean, NJ
2001 to 2003
Responsible for hiring and training new employees. Motivated employees to accomplish daily goals for each sales campaign. Managed and evaluated a diverse group of employees on an individual and group basis. Maintained a fun, unique, and productive environment. Obtained knowledge of Cisco equipment.
Wrote scripts for employee sales pitch.
Telephone Sales Rep/Recruiter
COMMUNITY AFFAIRS - Belmar, NJ
1998 to 2001
Responsible for successfully making sales over the telephone. Complied with all call center policies and procedures. Responsible for the successful recruitment of new employees by organizing flier drives and making call backs. Maintained data concerning recruiting success and employee retention Telephone Sales Rep
CIVIC DEVELOPMENT GROUP - Township of Ocean, NJ
1993 to 1998
Responsible for meeting hourly campaign sales goal. Recognized for top performance.
Education
Neptune High School - Neptune City, NJ
September 1991 to June 1994
Skills
Customer Service (10+ years), Call Center (10+ years), Sales (7 years), Management (3 years), Trainer (1 year) Links
https://www.linkedin.com/in/timmassicot/
Certifications/Licenses
The New Jersey Child Support Institute SDU: Customer Service Integrated Modules Training December 2016 to Present
Additional Information
Skills
• Excellent leader, very punctual, dependable and dedicated.
• Excellent verbal and written communication skills, superior interpersonal skills, highly enthusiastic and motivated.
• Ability to multitask effectively and provide good judgment.
• Vast knowledge of call center principles and techniques.
Contact this candidate