Customer Service Sales
Resume:
Tammy Toledo
San Diego, CA. ***11
***************@*****.***
CAREER HIGHLIGHTS:
Professional Recruiter skilled at locating talent for a wide variety of positions ranging from Customer Service, Call Centers, Administrative Assistants, Executive Assistants, Sales & Marketing, HR Professionals, Finance and Accounting
Delivered full cycle recruiting expertise and results for mid-level professional roles up through C-level leadership roles including but not limited to sourcing, screening, negotiating, closing, and on-boarding the talent to ensure a timely and positive executive candidate experience
Progressive strategic methodology usage and best practice tactical implementation for Recruiting and Sales related programs
Responsible for critical steps of the recruitment process: close requisitions, updates to candidate records, input candidate data as necessary, initiating pre-employment activities such as background check, drug screening, and pre-employment orientations
Partnered with recruiters and hiring organizations to identify and publicize job opportunities, identify alternative career options, and organize job development
Proficient in current computer software including: MS Office, job boards, social media tools and multiple ATS
EMPLOYMENT HISTORY:
TriStaff Senior Recruiter May 2002- August 2017
Provided staffing services for various accounts
Developed and maintained professional partnerships with clients
Assessed customer needs, obtained detailed job requirements, selected,
oriented, and dispatched appropriate job candidates
Interacted with customers via email, phone and periodically in person to obtain information related to their staffing needs
Assisted in defining job requirements and other pertinent details required to effectively fill the job order
Assessed resumes, conducted phone and face to face interviews, and pre-screened candidates
Administered appropriate tests and reviewed test scores
Researched computerized database to locate candidates and assigned qualified candidates to fill orders
Helped associates prepare for successful interviews and transitions into new assignments by conducting sessions on procedures and safety policies
Processed drug tests when needed
Processed and reviewed background checks and / or conducted reference calls
Served as liaison between clients and employees
Monitored attendance and performance of temporary employees, counseled employees on performance related issues, investigated, documented and resolved day to day problems
Conducted quality checks to make sure both the employee and the client were
satisfied
Maintained all paperwork and documentations
Entered appropriate information into the ATS
Processed Workers Compensation documentation if needed
Generated sales leads for Business Development Managers from cold calling new clients or existing clients
Developed new business for the company by monitoring all media sources for hiring companies, sold additional services to current clients, maintained contact with former clients, and researched potential clients
Prepared recruitment announcements, advertisements, and postings
Attended college and local career fairs to market current opportunities
Assisted in mediating employee relations situations when needed
Processed weekly reports regarding revenue, hours, mark up, and sales
Continuously meet and exceed department and personal goals
Top producer in the staffing division for over 15 years by exceeding profit and direct hire fees
2012 - $355,294, $3K perm
2013 - $303,871, $27K perm
2014- $275,554, $62K perm
2015- $384,313, $40K perm
2016- $346,243, $39K perm
2017 - $188,726 (to date), $19K perm
TriStaff Staffing Specialist/ Junior Recruiter August 2001 – May 2002
Supported other recruiting projects and initiatives
Provided the highest quality customer service to both clients and candidates
Answered high-volume incoming calls quickly and efficiently with excellent
phone etiquette
Assisted candidate with application process and testing
Processed I9 documentation
Voted Employee of the Quarter 2001
TriStaff Corporate Receptionist August 2000 – August 2001
Answered high-volume incoming calls quickly and efficiently with excellent
phone etiquette
Transferred calls to the correct extensions and/or took hand written messages
Maintained office supplies
General office duties such as filing, faxing and data entry
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