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Customer Service Sales

San Diego, California, United States
January 23, 2018

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Tammy Toledo

**** **** ******

San Diego, CA. ***11

619 ***-****


Professional Recruiter skilled at locating talent for a wide variety of positions ranging from Customer Service, Call Centers, Administrative Assistants, Executive Assistants, Sales & Marketing, HR Professionals, Finance and Accounting

Delivered full cycle recruiting expertise and results for mid-level professional roles up through C-level leadership roles including but not limited to sourcing, screening, negotiating, closing, and on-boarding the talent to ensure a timely and positive executive candidate experience

Progressive strategic methodology usage and best practice tactical implementation for Recruiting and Sales related programs

Responsible for critical steps of the recruitment process: close requisitions, updates to candidate records, input candidate data as necessary, initiating pre-employment activities such as background check, drug screening, and pre-employment orientations

Partnered with recruiters and hiring organizations to identify and publicize job opportunities, identify alternative career options, and organize job development

Proficient in current computer software including: MS Office, job boards, social media tools and multiple ATS


TriStaff Senior Recruiter May 2002- August 2017

Provided staffing services for various accounts

Developed and maintained professional partnerships with clients

Assessed customer needs, obtained detailed job requirements, selected,

oriented, and dispatched appropriate job candidates

Interacted with customers via email, phone and periodically in person to obtain information related to their staffing needs

Assisted in defining job requirements and other pertinent details required to effectively fill the job order

Assessed resumes, conducted phone and face to face interviews, and pre-screened candidates

Administered appropriate tests and reviewed test scores

Researched computerized database to locate candidates and assigned qualified candidates to fill orders

Helped associates prepare for successful interviews and transitions into new assignments by conducting sessions on procedures and safety policies

Processed drug tests when needed

Processed and reviewed background checks and / or conducted reference calls

Served as liaison between clients and employees

Monitored attendance and performance of temporary employees, counseled employees on performance related issues, investigated, documented and resolved day to day problems

Conducted quality checks to make sure both the employee and the client were


Maintained all paperwork and documentations

Entered appropriate information into the ATS

Processed Workers Compensation documentation if needed

Generated sales leads for Business Development Managers from cold calling new clients or existing clients

Developed new business for the company by monitoring all media sources for hiring companies, sold additional services to current clients, maintained contact with former clients, and researched potential clients

Prepared recruitment announcements, advertisements, and postings

Attended college and local career fairs to market current opportunities

Assisted in mediating employee relations situations when needed

Processed weekly reports regarding revenue, hours, mark up, and sales

Continuously meet and exceed department and personal goals

Top producer in the staffing division for over 15 years by exceeding profit and direct hire fees

2012 - $355,294, $3K perm

2013 - $303,871, $27K perm

2014- $275,554, $62K perm

2015- $384,313, $40K perm

2016- $346,243, $39K perm

2017 - $188,726 (to date), $19K perm

TriStaff Staffing Specialist/ Junior Recruiter August 2001 – May 2002

Supported other recruiting projects and initiatives

Provided the highest quality customer service to both clients and candidates

Answered high-volume incoming calls quickly and efficiently with excellent

phone etiquette

Assisted candidate with application process and testing

Processed I9 documentation

Voted Employee of the Quarter 2001

TriStaff Corporate Receptionist August 2000 – August 2001

Answered high-volume incoming calls quickly and efficiently with excellent

phone etiquette

Transferred calls to the correct extensions and/or took hand written messages

Maintained office supplies

General office duties such as filing, faxing and data entry

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