Customer Service Social Media
Resume:
CHARMAINE MARREE D. LOVENDINO
**** ******* **. ***** ****. Gulang-gulang Lucena City
Telephone number: (042-*******
Celphone number: 091********
Email Address: *************@*****.***
Skype ID: *************@*****.***
Objective: To sought in a position that will enhance and develop skills for professional growth and commendable service.
Educational Attainment:
• Ama Computer College June 2015 – August 2015 Lucena City
Post Graduate - Uniting for method of teaching
• AMA Computer College 2003 - 2007 Lucena City
Graduate of Bachelor of Science in Computer Science
•Centro Escolar University 2000 – 2003 Mendiola Manila
Bachelor of Science in Accountancy
Bachelor of Science in Computer Science
• Sacred Heart college 1996 - 2000 Lucena City
High School Diploma
• Sacred Heart College 1993 - 1996 Lucena City
Grade School Diploma
Employment History
Greylock Resources
BASED IN LAKE MARY FLORIDA
Position: Lead Generation Specialist - Homebase job
September 7, 2017 – present
Job Duties
- Telemarketing/outbound cold calling
- verify lead's details/ qualify leads
Athlenture
Virtual Assistant- eCommerce
Part time
May 2017- August 2017
Job Duties
Order processing
Shopify-Oberlo-Aliexpress
Data Entry
•Allstate Insurance
Panares Advertising Marketing and Sales (P.A.M.S) Consultancy
B4 L2 henaville subd., Estaca, Compostela, Cebu
Position: Lead Generation Specialist - Homebase job
Lead Specialist for Allstate Insurance
graveyard shift
January 16, 2017 - July 29, 2017
Job Duties
- Telemarketing/outbound cold calling
- verify lead's details/ qualify leads
•My outdesk
MyOutDesk, LLC www.MyOutDesk.com +63 2 998-0497
1210 G St. Sacramento, CA 95814
Position: General Virtual Assistant - Homebase job
Part time GVA for Real estate
graveyard shift
Client: Presley Lizabel - Real state
Joshua Gayman PLLC (Professional Limited Liability Companies) - Real state
October 16, 2016 - June 28, 2017
Job Duties
- Organizing client's calendar
- SEO
- submitting daily reports from websites (Podio and Cromford)
- Listening to Voicemails
- Social Media Marketing
- admin jobs
- transcribing phone conversation
- MLS (inventory report)
- Creating and updating MLS
TRAININGS
- Real Estate Overview
- SEO Marketing
- Offer Process
- creating and updating MLS
- Transaction Coordination
- Real estate purchase agreement
- Virtual Tour
- Social Media
-Dotloop
•Teletech Holdings
Robinson’s place ayala ave. Lipa city
Position: Customer Care Professional
Postpaid and Prepaid service for Telstra (largest telco company in Australia)
November 4, 2013 – June 10, 2015
Job Duties
•accept calls for postpaid members who are inquiring about their bills
•help postpaid members to understand how their mobile phone, internet service works and how they can take advantage of the benefits and promotions on their services
•assist customer how to manage their phone to prevent bill shock
•processed order for new customer for mobile phone and for internet service
•assigned as support and help newly hired agents to manage and how to handle calls
•handled supervisor calls
•was able to handle prepaid services, help customer how to use prepaid service
•help customer to activate account
•VXI Global Holdings Inc.
SM cyberzone 2 Jupiter St. Makati city
Position: Customer Care Professional
Sales and Financial Account (American Express)
graveyard shift
January 21, 2008 – May 3, 2010
Financial Account: American Express
Job Description:
•accept calls for card members who are inquiring about their finances like their balances, debts and interest rates
•help card members to understand how their credit card works and how they can take
advantage of the benefits and promotions on their credit cards
•assist card members in processing maintenance or requests on their account like
change of due date/ cycle cut, replacement of cards, processing balance transfers and opening
up fraud claims or disputing charges that they are not aware of
•assist customers who are applying for credit cards
•making sure that card members information are secured and protected by following
security policy at all times
•provide excellent customer service in every call for customer’s satisfaction
•attend different trainings and answer every assessment to enhance product knowledge
Achievements:
- top agent on April and May of 2008
- top agent on September and Octoberof 2010
- assigned as a team captain on Jan 2010
•METROBANK CARD CORPORATION
Ayala Ave., Makati City
Position : Sales Support Staff
August 22, 2007 – December 28, 2007
Job Duties:
•process the weekly commisions of different agencies through excel
•encoding commision report.
•pre-screening of the credit card application forms.
•call outs (for the client with incomplete information to their application).
•special projects that are asked by the managers.
•filing and sorting of application forms.
•filing of the contract of agencies.
•routing of signatures for the agencies contracts
Personal Details:
Date of birth: October 22, 1983
Age: 31
Height: 5’2
Weight: 115 lbs
Civil Status: Married
Religion: Roman Catholic
Nationality: Filipino
Skills: Knowledgeable in MS Office and JAPA/ADS System for credit card web base tool, Excellent Communication and written skills, Siebel tool for processing order for mobile phone and internet, Blogging, MLS, SEO, Social media, admin jobs, Powerpoint, Google Docs, lead Generation, virtual tour, CRM (xencall, five9), eCommerce (shopify-oberlo-aliexpress)
Character References
Character Reference's Name: Argel Magpantay
Company and Position/Relation: Teletech Holdings/ team leader
Cell/Phone Number: 090********
Email Add: **********@*****.***
Character Reference's Name: Jay Mason
Company and Position/Relation: Teletech Holdings/team leader
Cell/Phone Number: 091********
Email Add: ********@********.***
Character Reference's Name: Michael Maligaya
Company and Position/Relation: Teletech Holdings/ operations manager
Cell/Phone Number: 091********
Email Add: michaelwesley,********@*****.***
Contact this candidate