CHARMAINE MARREE D. LOVENDINO

**** ******* **. ***** ****. Gulang-gulang Lucena City

Telephone number: (042-*******

Celphone number: 091********

Email Address: ac35m6@r.postjobfree.com

Skype ID: ac35m6@r.postjobfree.com

Objective: To sought in a position that will enhance and develop skills for professional growth and commendable service.

Educational Attainment:

• Ama Computer College June 2015 – August 2015 Lucena City

Post Graduate - Uniting for method of teaching

• AMA Computer College 2003 - 2007 Lucena City

Graduate of Bachelor of Science in Computer Science

•Centro Escolar University 2000 – 2003 Mendiola Manila

Bachelor of Science in Accountancy

Bachelor of Science in Computer Science

• Sacred Heart college 1996 - 2000 Lucena City

High School Diploma

• Sacred Heart College 1993 - 1996 Lucena City

Grade School Diploma

Employment History

Greylock Resources

BASED IN LAKE MARY FLORIDA

Position: Lead Generation Specialist - Homebase job

September 7, 2017 – present

Job Duties

- Telemarketing/outbound cold calling

- verify lead's details/ qualify leads

Athlenture

Virtual Assistant- eCommerce

Part time

May 2017- August 2017

Job Duties

Order processing

Shopify-Oberlo-Aliexpress

Data Entry

•Allstate Insurance

Panares Advertising Marketing and Sales (P.A.M.S) Consultancy

B4 L2 henaville subd., Estaca, Compostela, Cebu

Position: Lead Generation Specialist - Homebase job

Lead Specialist for Allstate Insurance

graveyard shift

January 16, 2017 - July 29, 2017

Job Duties

- Telemarketing/outbound cold calling

- verify lead's details/ qualify leads

•My outdesk

MyOutDesk, LLC www.MyOutDesk.com +63 2 998-0497

1210 G St. Sacramento, CA 95814

Position: General Virtual Assistant - Homebase job

Part time GVA for Real estate

graveyard shift

Client: Presley Lizabel - Real state

Joshua Gayman PLLC (Professional Limited Liability Companies) - Real state

October 16, 2016 - June 28, 2017

Job Duties

- Organizing client's calendar

- SEO

- submitting daily reports from websites (Podio and Cromford)

- Listening to Voicemails

- Social Media Marketing

- admin jobs

- transcribing phone conversation

- MLS (inventory report)

- Creating and updating MLS

TRAININGS

- Real Estate Overview

- SEO Marketing

- Offer Process

- creating and updating MLS

- Transaction Coordination

- Real estate purchase agreement

- Virtual Tour

- Social Media

-Dotloop

•Teletech Holdings

Robinson’s place ayala ave. Lipa city

Position: Customer Care Professional

Postpaid and Prepaid service for Telstra (largest telco company in Australia)

November 4, 2013 – June 10, 2015

Job Duties

•accept calls for postpaid members who are inquiring about their bills

•help postpaid members to understand how their mobile phone, internet service works and how they can take advantage of the benefits and promotions on their services

•assist customer how to manage their phone to prevent bill shock

•processed order for new customer for mobile phone and for internet service

•assigned as support and help newly hired agents to manage and how to handle calls

•handled supervisor calls

•was able to handle prepaid services, help customer how to use prepaid service

•help customer to activate account

•VXI Global Holdings Inc.

SM cyberzone 2 Jupiter St. Makati city

Position: Customer Care Professional

Sales and Financial Account (American Express)

graveyard shift

January 21, 2008 – May 3, 2010

Financial Account: American Express

Job Description:

•accept calls for card members who are inquiring about their finances like their balances, debts and interest rates

•help card members to understand how their credit card works and how they can take

advantage of the benefits and promotions on their credit cards

•assist card members in processing maintenance or requests on their account like

change of due date/ cycle cut, replacement of cards, processing balance transfers and opening

up fraud claims or disputing charges that they are not aware of

•assist customers who are applying for credit cards

•making sure that card members information are secured and protected by following

security policy at all times

•provide excellent customer service in every call for customer’s satisfaction

•attend different trainings and answer every assessment to enhance product knowledge

Achievements:

- top agent on April and May of 2008

- top agent on September and Octoberof 2010

- assigned as a team captain on Jan 2010

•METROBANK CARD CORPORATION

Ayala Ave., Makati City

Position : Sales Support Staff

August 22, 2007 – December 28, 2007

Job Duties:

•process the weekly commisions of different agencies through excel

•encoding commision report.

•pre-screening of the credit card application forms.

•call outs (for the client with incomplete information to their application).

•special projects that are asked by the managers.

•filing and sorting of application forms.

•filing of the contract of agencies.

•routing of signatures for the agencies contracts

Personal Details:

Date of birth: October 22, 1983

Age: 31

Height: 5’2

Weight: 115 lbs

Civil Status: Married

Religion: Roman Catholic

Nationality: Filipino

Skills: Knowledgeable in MS Office and JAPA/ADS System for credit card web base tool, Excellent Communication and written skills, Siebel tool for processing order for mobile phone and internet, Blogging, MLS, SEO, Social media, admin jobs, Powerpoint, Google Docs, lead Generation, virtual tour, CRM (xencall, five9), eCommerce (shopify-oberlo-aliexpress)

Character References

Character Reference's Name: Argel Magpantay

Company and Position/Relation: Teletech Holdings/ team leader

Cell/Phone Number: 090********

Email Add: ac35m6@r.postjobfree.com

Character Reference's Name: Jay Mason

Company and Position/Relation: Teletech Holdings/team leader

Cell/Phone Number: 091********

Email Add: ac35m6@r.postjobfree.com

Character Reference's Name: Michael Maligaya

Company and Position/Relation: Teletech Holdings/ operations manager

Cell/Phone Number: 091********

Email Add: michaelwesley,ac35m6@r.postjobfree.com

Contact this candidate