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Customer Service Management

January 23, 2018

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**** ********* ****.


High-achieving real estate professional possessing excellent management, communication and organizational and

analytical capabilities. Devises innovative solutions to resolve business and economic challenges.





JETER, Philadelphia, PA 19142 C: 215-***-****

Budgeting and forecasting Proficient in MS Word, Excel,

Process improvement Outlook & Power Point

Multi-unit operations Proficient in Quickbooks & Nexus

management Superb time management skills

Management information systems Unsurpassed work ethic

09/2017 Director of Operations, Property Management and Events

International Financial Company, LLC Philadelphia, PA

Created & implemented systems to streamline project & property management


Full scale management of mixed use, commercial and residential properties.

Defined project deliverables and monitored status of tasks.

Drafted action plans and led meetings with executive team and investors to

review project status and proposed changes.

Delivered status reports to stakeholders for budgeting and planning purposes.

Monitored and documented all income and expenses of assets.

Managed all day-to-day activities involving tenants, subcontractors and property


Established and implemented leasing goals while managing an effective lease

expiration program.

Monitored all infrastructure and building expenses and reviewed and approved


Managed overall tenant relations, including promoting tenant satisfaction and

streamlining services delivery.

Managed day-to-day bookkeeping and accounting of assets.

Maintained in-depth knowledge of competition through consistent evaluation of

market conditions and trends.

Built and maintained effective accounts receivable and cash flow monitoring


Oversaw accounting department and ensured proper operations.

Processed and maintained financial distributions of assets.

Initiated and oversaw turnover processes of assets.

Implemented effective online payment methods.

Identified inefficiencies and made recommendations for process improvements.

Effectively and efficiently coordinated property special projects and events.

12/2005 to 06/2008 Real Estate Professional

Prudential Fox & Roach - (Rittenhouse Square) Philadelphia, PA

Counseled clients on market current status for residential and land markets.

Generated lists of properties that were compatible with clients needs and

financial resources.

Wrote contract documents, purchase agreements and closing statements.

Developed marketing material for properties.

Created and maintained a large client base by meeting needs and providing

exceptional customer service.

Kept a pulse on market trends to stay informed and give superior information to


Negotiated contracts and seamlessly coordinated with lenders, attorneys and



Virginia Commonwealth University Richmond, VA

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