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Human Resources Customer Service

North Richland Hills, Texas, United States
January 23, 2018

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**** ******** ***** ***** ***** Richland Hills, Texas 76081



A dynamic HR professional with extensive experience in all aspects of human resources with the ability to think strategically, work independently and manage competing priorities, comfortable working closely with all levels of the organization, as well as a broad understanding of best practices related to performance, employee relations, compensation benefits, new hire orientation, and HR compliance. Bringing my energy, creativity, intelligence and a strong work-ethic to a team. Self-motivated, excels in a fast-paced environment. Personable team player with excellent communication skills, dedicated to fair and personalized treatment of each employee.

Employee Relations Benefits Administration/ Open Enrollment Employee Handbook Policies & Procedures

Payroll Administration FMLA Compensation Audits Workers Compensation Compliance Training Onboarding HRIS Administrator/Trainer Workers Compensation Travel Expenses Mergers/Acquisitions Recruitment Credit Card Administrator Training and Development One-on-One Coaching Employee Counseling

Parker Hannifin Aerospace, Fort Worth, TX (Contractor)

The global leader in motion and control technologies. 6/2017-10/2017


Responsible for recruiting for various high level exempt positions via PeopleSoft for requisitions posted, specializes in finding just the right person for the right position.

Full-time Student, Dallas Baptist University, Dallas, TX 2/2016-8/ 2017

Attended college as a full time student. While in college I enhanced management skills, organizational development, expanded professional ability, increased knowledge in decision making. Researched, wrote, presented, debated, and defended various topics and papers before classmates and professors.

ULTERRA DRILLING TECHNOLOGIES, Fort Worth, Texas 4/2012-2/2016

The fastest growing manufacturer of technology-focused PDC drill bits and downhole tools for the oil and gas industry.

HR Generalist:

Responsible for administration of all human resources activities and support to an office of 600+ employees.

Worked closely with business unit managers, and all levels of the organization including executive leaders with a broad understanding of best practices related to performance, employee relations, and HR compliance. Bringing energy, creativity, intelligence and a strong work-ethic to the team.

Conducts highly sensitive internal investigations into Human Resources or other business matters as required.

Consults with division/organizational staff to develop and implement succession plans and other career development initiatives.

Managed new hire onboarding in groups of 10-12 employees, giving them 3 hours of orientation and introducing key Managers. Provided a small gift and personalized welcome booklet for each employee.

Introduced employee luncheons to recognize achievements, boost morale and maintain communication.

Performed weekly warehouse walk-arounds to connect with manufacturing employees and manage requests.

Prepare/ Maintain and HR sign off on counseling form (verbal, written and final warning), placed in employees’ personnel file for one year.

Created and maintained bulletin board to keep manufacturing employees informed of company news.

Updated and verified all employee files after acquisition by ESCO Corporation. Re-organized entire filing system to increase efficiency, including International.

Processed and verified weekly and bi-weekly payroll for over 600 employees.

Verified and processed expense reports.

Managed company credit card program, and ran monthly reports.

Organized staff meetings, planned and participated in company-wide compliance training.

Performed insurance benefits administration by traveling to site. Served as Liaison to health care insurance company.

Performed employee job evaluations, by identifying mentoring needs. Trains and mentors less experienced team members.

Handled worker’s compensation claims and unemployment claims.

Ran background checks, MVR checks and random drug testing.

MMC GROUP, LP, Irving, Texas 8/2007-9/2010

A professional staffing and consulting company.

Human Resources Generalist, Independent Contractors: 2010

Responsible for administrative functions in the resource management practice, and assisting with the day-to-day efficient operation of the HR department.

Maintained employee files and the HR filing system. Updated personnel records.

Performed logistics of recruiting and staffing; communicated with individuals at all levels of an organization.

Assisted Managers with entering a requisition.

Reported weekly financials for Independent Contractors.

Performed vendor portal notifications.

Completed all background checks for Independent Contractors.

Human Resources / Hiring Manager, FDIC Bank Closings: 2008 to 2010

Served as Liaison between the FDIC Division of Administration’s Personnel Services Branch and the Region’s employees, regarding personnel issues including payroll, benefits, merit promotion and worker’s compensation.

Evaluated and reported on failing, failed or acquiring financial institution transactions and recommended action based on procedural directives and current policy with the goal of achieving the least cost resolutions.

Processed all reports required by the FDIC.

Supported business activities and brought together training, consulting, human resources, and corporate and acquisition services.

Employee Relations Specialist: 2007 to 2008

Responsible for insurance, benefits, payroll, wage and salary administration and labor relations for eastern and central regions of 4 major accounts.

Processed payroll for 1200+ employees on a weekly basis and oversaw the work of 2 Payroll Clerks.

Communicated consistently with Directors, Managers, HR, and employees throughout recruitment process.

Processed on boarding new hire paperwork for all FDIC contract employees, including I-9, W2, exempt and non-exempt background and criminal checks.

AMERICAN AIRLINES, Fort Worth, Texas 6/1995 - 6/2006

The world’s largest airline by fleet size and revenue, with an extensive domestic and international network.

Technical Support Representative: 2003 to 2006

Responsible for providing technical customer service and support, to promote effective operations and produce a positive working environment.

Applied sales techniques while providing schedules, fare and flight information to customers in a manner that met the high standards of customer service.

Answered questions regarding destinations, schedules, fares and related matters via phone and e-mail.

Cultivated positive and enduring relationships with customers and colleagues.

Flight Attendant: 2001 to 2003

Responsible for insuring the safety of airline passengers and providing excellent customer service.

Special Projects: 1999 to 2001

Responsible for implementing a new computer system, upgrading from Native SABER to QuickRes.

Senior International Sales Agent: 1997 to 1999

Responsible for international sales and customer problem resolutions.

Domestic Sales Agent: 1995 to 1997

Achieved over $1,000,000 in sales revenue for 2 years in a row.


Engineering Coursework, Riverside Community College, Riverside, California

Bachelor Business Studies in Business Management, Dallas Baptist University, Dallas, Texas, August 2017


Microsoft Office Suite, Windows, Excel, CAD, SABRE, QuikRes, Oracle, Kronos, ADP Payroll Software, Logistics, E-lance, PeopleSoft, People Click, Ariba, Progata, ESS, Choice Point, E-Verify, Lab Quest, Concur, Asset Control


Member, SHRM (Society for Human Resource Management) - 2012 to Present

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