Himanshi Kashiwal

Business Analyst/Lead Technical Writer

Email: ac35lr@r.postjobfree.com

Phone: +1-201-***-****

Professional with over 8 years of experience with an excellent and proven track record as a Business Analyst/Technical Writer in telecom and finance industry.

Good understanding of Business/Requirement Analysis, Quality Assurance, Content Development, and Knowledge Management.

Managed the quality and standards of the documents by manual testing and reporting bugs.

Created presentations and presented in front of the Senior Management regarding the document strategies and product.

Evaluated existing document control practices, identified issues, and made suggestions for improvements.

Managed documentation for bug fixes and change requests via electronic version control system.

Created analytical and precise API documentation.

Maintain status and generate reports on documentation on a regular and timely fashion

Schedule team meetings for documentation reviews, bottle-necks and other discussions

Comprehensive knowledge of Document Development Life Cycle (DDLC) and Software Development Life Cycle (SDLC) with thorough understanding of various phases like Requirements, Analysis/Design, Development, Review and Maintenance.

Excellent Business writing skills. Created Business Requirements Documents (BRD), Support manuals, User Guides, Help manuals, and Installation documents.

Comprehensive knowledge of creating Unified Modeling Language (UML), Swim Lane diagrams and Process flow diagrams.

Well versed with using Content Management System(CMS).

Worked extensively in Agile environment.

Good understanding of SOX compliance.

Outstanding communication skills and ability to work effectively with team to translate business requirements into effective technical documents and liaison between the key IT personnel and business contacts.

Excellent team player to work in conjunction with other writers, testers, developers and other team members to enhance the Quality Standards in Projects.

Expertise in using tools like Adobe Framemaker, Flare, Corel designer, RoboHelp, and MS Office tools.

EDUCATION QUALIFICATION and CERTIFICATIONS

Bachelor of Technology in Computer Science and Engineering in 2007

SAS Certified Clinical Trials Programmer (CTP001115v9)

SAS 9.0 Certified Base Programmer (BP060290v9)

SCJP 5.0 certified Programmer

IBM SOA certified Associate

TECHNICAL SKILLS

Documentation Tools: Adobe Framemaker, Adobe Professional, Corel Designer, Flare, RoboHelp, Microsoft Office, Microsoft Word, Microsoft Visio, SnagIt, Microsoft Power Point, Microsoft Paint

Operating Systems: Win 9x/NT/2000/XP, UNIX

Languages: Java, SQL, HTML, CSS

Databases: Oracle, MS SQL server, MS Access, IBM DB2

PROFESSIONAL EXPERIENCE

Company: Speck1

Client: CIX Software 12/16 – Present

Role: Business Analyst/Lead Technical Writer

Joined a startup (product based company) as a Documentation Control Specialist, and manage all the documentation for the product from laying the foundation to the release.

CIX Software is a cyber security company that delivers products to protect critical applications and infrastructure in real-time.

Responsibilities:

Created PowerPoint presentations and presented to the stakeholders.

Owned all the documentation for the product.

Product Overview Document, Product Comparison document, Feature Description Document, Release Notes, Tech Notes, User guides, Configuration guides, Customer Support documents, and How-to Guides for the product.

Created analytical and precise API documentation containing instructions about how to effectively use and integrate with the APIs

Used ServiceNow to keep track of documentation related incidents which were reported though self service portal, chat, email, or phone, and worked to resolve them based on the priority

Maintained quality of the product/documentation by helping with manual testing and reporting bugs using Jira. Made sure the bugs were addressed on time.

Maintained documents for new releases or any potential bug fixes.

Maintained online documentation repository (knowledge management) using Confluence.

Provided clarification on issues regarding the functionality of applications

Environment: MS Office Suite

Company: M3- Consulting, USA

Client: Various 02/12 –01/15

Role: Sr. Technical Writer

Joined as a SAS programmer and moved on to the role of Technical Writer/Business Analyst. I handled major projects from concept to completion of documents for various clients such as Cleveland Clinic and KeyBank (Corp).

Responsibilities:

Developed User manuals, Report documents, Help manuals, Feature Description documents, and System manuals for the products

Created Swim Lane diagrams for defining the flow of discrete communicating systems

Published documents for bug-fixes and enhancements using the version control system

Used ServiceNow to keep track of documentation related incidents which were reported though self service portal, chat, email, or phone, and worked to resolve them based on the priority

Provided clarification on

Provided clarification on issues regarding the functionality of applications

Conducted meetings with stakeholders throughout DDLC to resolve open issues

Extracted, discussed, and refined business requirements from business users/manager and team members

Helped design Business Models and Business Processes

Provided estimations for documentation

Environment: Adobe Framemaker, Adobe Professional, RoboHelp, and MS Office Suite

Company: Fiserv, India

Client: XP2 06/11 – 11/11

Role: Sr. Technical Writer

Responsibilities:

Developed User manuals, Report documents, Help manuals, Feature Description documents, and System manuals

Created Process Flow Diagrams (Swim Lane diagrams)

Mentored team of two writers

Provided clarification on issues regarding the functionality of applications

Conducted meetings and coordinated with the stakeholders throughout DDLC to resolve open issues

Extracted, discussed, and refined business requirements from business users/manager and team members

Did editorial reviews of documents of other writers

Provided estimations for documentation

Environment: Adobe FrameMaker, Adobe Professional, MS Visio, Flare

Company: Wipro Technologies, USA

Client: Nokia Siemens 09/10 – 05/11

Role: Technical Writer

Responsibilities:

Developed User manuals, Training manuals, Help manuals, Measurement documents, Feature Description documents, Trouble-shooting guides, and System manuals for the electronic products supported/developed by NSN.

Onsite coordination with offshore to deliver the documents.

Implemented fixes for potential bugs

Prepared and maintained up-to-date documentation of the system

Published documents for bug-fixes and enhancements using the version control system XDOC

Provided clarification on issues regarding the functionality of applications

Worked with development and testing teams to accomplish timely release objectives

Environment: Adobe FrameMaker (Structured Authoring Tool), Adobe Professional, RoboHelp, MS Office, SnagIt, ServiceNow, and Corel Designer

Client: Calabrio (Partner of Cisco)

Role: Technical Writer 01/10- 08/10

Responsibilities:

Developed Administration guide, User guides, Help manuals, KT documents, system manuals, and power point presentations for the application being supported, i.e. WFM.

Implemented fixes for potential bugs.

Implementing potential change requests to the production servers

Prepared and maintained up-to-date documentation of the system

Published documents for bug-fixes and enhancements from the version control system

Provided clarification on issues regarding the functionality of applications

Assisted the Project Managers in the development of standard project documentation.

Identified, researched, investigated, analyzed, defined and documented business processes.

Collaborated with the Project Managers in the development of weekly and monthly status reports and documentation of process flows, policies and

Environment: Adobe FrameMaker, Adobe Professional, MS Vision, MS Office, and SnagIt

Company: Torry Harris Business Solutions, India

Client: Orange Telecom, UK 04/07 – 12/09

Role: Software Engineer

Responsibilities:

Developed User guides and Configuration guides for the applications being supported, i.e. TIAM, UAR, CMR and ULUM

Analyzed and resolved live issues, and pointed out any potential bugs

Prepared and maintained up-to-date documentation of the application

Provided clarification on issues regarding the functionality of applications

Performed functional Testing

Created Triggers

Created Oracle Views

Created Jasper reports

Created user manual

Bug Fixing

Environment: Java, Struts, Spring Framework, Hibernate, JSP, SQL, Microsoft Word, and SnagIt

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