Training Customer Service

John H. Reich

**** ********* ******

Pittsburg, CA 94565

(C) 580-***-****

(E) **********@*****.***

Objective

I am interested in the position because it will allow me the opportunity to pass on my knowledge, skills, training and experience, to help my fellow co-workers, also make us better as “Team and Organization”. My career goal is to continue to support the community in every way I can, and this position will afford me the opportunity to do so.

Professional Summary

Respected, versatile leader who is qualified in Operations Management, Instructor Certified and has a Security Clearance, trained in many areas of civilian as well as military aspects of operations that thrive in dynamic, challenging, and fast-paced austere environments. Key skills include:

• Management

• Supervision

• Master Trainer Instructor

• Human Resources

• Professional Development

• Planning

• Composite Risk Management

• Customer Service

• Youth Program Volunteer

• Leadership

• Coordinator

• Attention to Detail

Professional Experience

06/2014-Present 1ST Battalion/362ND Air Defense Artillery-Camp Atterbury, Edinburg, IN: First Army Academy Observer Coach/Trainer & Avenger Master Gunner

• Advised the Commander on training readiness and mobilization of Active and Reserve component forces. Trained and evaluated seven Army National Guard Short Range Air Defense Artillery Battalions which have 238 Soldiers in each unit.

• Trained Soldiers on individual and platoon collective tasks that support wartime missions during Inactive Duty Training, Annual Training, Culminating Training Events, and Operational Readiness Evaluations, which resulted in 98.8% passing rate.

• Validated doctrinal tactics, techniques and procedures, resulting in excellent war-time training prior to unit deploying. Maintained accountability and maintenance for equipment valued at $135,940.

02/2013-05/2014 4TH Battalion/5TH Air Defense Artillery –Fort Hood, Killeen, Texas:

Battalion/Brigade Operations Non-Commissioned Officer

• Trained 235 Soldiers of the Battalion and Brigade on Digital Training Management System Operations. Provided tactical and technical guidance and professional support to subordinate units while they were deployed, using the Digital Training Management System.

• Maintained accountability, maintenance, and readiness of equipment valued at $282,360. Performed duties as the Operations Sergeant Major in his absence.

06/2011-01/2013 Echo Battery, 4TH Battalion/5TH Air Defense Artillery –Fort Hood, Killeen, Texas: Platoon Sergeant-Deployed to Afghanistan

• Managed the welfare, fitness, morale, discipline and readiness of 32 Soldiers. Planned and executed over 225 combat missions during Operation New Dawn.

• As a Platoon Sergeant, Maintained accountability, maintenance, and readiness for equipment values over $12,000.00 worth of equipment. Advised the Platoon Leader on the technical and tactical employment of the Avenger Weapon System.

• Displayed impartial punishment and reward; publicly recognized good conduct in Soldiers; developed and counseled Squad Leaders when standard was not met.

05/2008 - 05/2011 Headquarters, Headquarters Battery, 6TH Air Defense Artillery Brigade–Fort Sill, Oklahoma: Brigade Operations Non-Commissioned Officer, Advance Individual Training Instructor, Youth Program Volunteer

• Served as a Brigade Operations Non-Commissioned Officer, responsible for the supervision, training, mentorship, leadership, safety and professional growth of six Soldiers.

• Served as the Brigade instructor and evaluator for unit, squad, and individual organizational inspections for Training and Doctrine Command for training standards and revisions. Taught over 632 Soldiers as a unit Advance Individual Training Instructor.

• Responsible for resourcing short and long term training objectives for the Brigade Operations Officer, ensuring overall training readiness of air defense artillery instructors. Responsible for various computer equipment and furniture valued in excess of $150,000.

• Volunteered over 2652 hours as the Ridgecrest Elementary School’s Parent and Teacher Association Vice President and as the Booster Club President.

08/2006 - 04/2008 India Troop, 1ST Squadron, 11TH Armored Cavalry Regiment– Fort Irwin, Barstow, CA: Section Sergeant, Training Administration Clerk

• Served as a Stinger Section Sergeant for an air defense platoon, with a go to war mission and a rotational requirement at the National Training Center, which resulted in a 92% passing rate for those units.

• Maintained the accountability, maintenance, and readiness of six SA-18s, two HMMWVs, and all associated equipment valued in excess of $900,000.

• Served as the Training Administration Clerk, responsible for the timely processing and updating of 125 Soldier’s records in multiple systems in a timely manner, which resulted in a 96.5% processing rate.

08/2004 - 07/2006 Charlie Battery, 5TH Battalion, 5TH Air Defense Artillery- Fort Lewis, Seattle, WA, -Deployed to Iraq: Section Sergeant, Engagement Operations Cell, Battle Non-Commissioned Officer, Section Sergeant, Platoon Sergeant

• Served as a Stinger Section Sergeant and as a Stinger Platoon Sergeant for an air defense platoon, with a go to war mission in support of Operation Iraqi Freedom III.

• Maintained three Land Phalanx Weapon System Remote Control Stations, one FAAD C2I (Forward Area Air Defense Station), one AMDWS (Air and Missile Defense Work Station) System, and one HMMWV (High Mobile Military Work Vehicle) valued in excess of four million dollars.

• Utilized personal time to build numerous projects for the Battery’s Morale Welfare and Recreation facility while deployed in Support of Operation Iraqi Freedom III.

• Trained five squad members on Counter Rocket and Mortar battle drills during combat operations resulting in the destruction of five RPGs (Rocket Propelled Grenada’s), and four 120mm Mortar rounds from enemy indirect fire attacks.

09/2001 - 07/2004 Delta Battery, 1ST Battalion, 4TH Air Defense Artillery Battalion: Team Chief, Sergeant - McCully Barracks, Mainz, Germany; -Deployed to Iraq

• Served as an Avenger Team Chief for an air defense platoon with a go-to-war mission in support of Operation Iraqi Freedom.

• Selected over 14 other Non-Commissioned Officers within the unit to be an Observer Controller at Combat Maneuver Training Center in support of 1ST Battalion, 1ST Calvary Regiment.

• Showed concern for Soldiers by dealing with their issues in a prompt and timely manner, enabling maximum participation in all missions.

• Emphasizes on safety resulted in zero accidents during rated period, to include deployment in support of Operation Iraqi Freedom.

Education and Training

• First Army Academy Observer Coach/Trainer Course Instructor (40hrs)

• 30 Sept 2014

• Army Center for Substance Abuse Program (120hrs)

• 12 Jan 2007

• 04 Oct 2002

• 30 Jan 15

• MK 15 Close-In Weapon System Operation and Familiarization Course (320hrs)

• 12 August 2005

• Training and Doctrine Instructor Certification (40hrs)

• 20 Nov 2009

• Digital Training Management System Master Trainer Course (40hrs)

• 30 July 2010

• Fuel Handler Course (40hrs)

• 26 Oct 1998

• US Army Basic Instructor Course (80hrs)

• 19 June 2009

• Unit Movement Officer Course (40hrs)

• 15 April 2005

• Field Sanitation Team Certification Course (40hrs)

• 25 June 2004

• Small Group Instructor Training Course (40hrs)

• 06 Nov 2009

• Forward Area Air Defense Command Control and Intelligence Course (40hrs)

• 14 June 2002

• US Army Mobile Retention Training Course (40hrs)

• 26 May 2008

• Training and Doctrine Command Training and Education Developer Middle Managers Course (80hrs)

• 20 Nov 2009

• Combat Lifesaver Course (40hrs)

• 25 Feb 2005

• 22 March 2015

• 16 June 2016

• Basic Leader Course (240hrs)

• 2 April 2006

• Cadre Training Course (40hrs)

• 26 June 2009

• Equal Opportunity Leaders Course (40hrs)

• 22 Jan 2006

• Warrior Leader Course (169hrs)

• 28 Sept 2001

• Avenger Master Gunner Course Instructor (266hrs)

• 24 April 2009

• Sexual Harassment Assault Response and Prevention Instructor (80hrs)

• 26 June 2013

• Observer and Coach TIER I Training Course (40hrs)

• 21 Jan 2002

• Instructor Certified (Murder Board)

• 15 July 2009

• Battalion Drivers Training Master Driver Course (40hrs)

• 7 Apr 2012

• Applied Suicide Intervention Skills Training Course (31hrs)

• 27 August 2014

• 16 Sept 2009

• Army Family Team Building Course (120hrs)

• 5 Apr 2005: Level I

• 5 May 2005: Level II

• 6 June 2005: Level III

• American Military University (26 Semester hrs)

• 2 Jun 2014-Still enrolled

• Master Resilience Training Course (40hrs)

• 22 August 2014

•Indiana School of Phlebotomy

•26 June 2016: State License

•15 July 2016: National License

Awards and Decorations

• Purple Heart (3)

• Meterious Service Medal (1)

• Army Commendation Medal (7)

• Global War on Terrorism Expeditionary Medal (1)

• Driver / Mechanical Badge (1)

• Army Achievement Medal (6)

• Global War on Terrorism Service Medal (1)

• Afghanistan Campaign Medal (1)

• Valorous Unit Award (1)

• Military Outstanding Volunteer Service Medal (1)

• Iraqi Campaign Medal (1)

• Army Good Conduct Medal (7)

• Non-Commissioned Officer Professional Development Ribbon (2)

• Korean Service Medal (1)

• National Defense Service Medal (1)

• Army Service Ribbon (1)

• OverSeas Ribbon (4)

• Combat Action Badge (1)

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