Customer Service Administrative Assistant
Resume:
Shanell R. Brown
*****************@*****.***
Secure a Positon that will enable me to effectively utilize and further my communication and customer service skills
Gaudenzia/Concept 90 October 2017 – Present
Gaudenzia/Concept 90
Administrative Assistant II November 2015- October 2017
Set up and maintain client files in accordance with all regulations in a confidential environment.
Prepare reports as required by the Corporate Office, and as directed by the Program Director and/or Administrative Coordinator.
Report client changes to funding agencies.
Maintain current, organized, accurate database, filing and reporting systems.
Record minutes from facility meetings.
Maintain employee payroll system, correcting and distributing Time sheets
CUSTOMER SERVICE REPRESENATIVE
Clark Resources – Harrisburg, PA February 2015 – October 2015
Servicing an Outbound Project as a Customer Service Represenative
Making Outbound calls to check on members Gaps in Care
Scheduling necessary six month and annual exams for members ranging in ages 3-21
Making Outbound calls to remind members of their upcoming appointments
Assisting member with any health network questions that they might have
CUSTOMER SERVICE REPRESENTATIVE
IBM Retail - Mechanicsburg, PA - October 2014 to December 2014
Inbound calls regarding Technical Support
XPEDX WAREHOUSE ASSOCIATE
Signature Staffing - Lemoyne, PA October 2012 – December 2013
Prepared Orders
Stock Materials and Supplies
Inspects the quantity and quality of orders to make sure they are Correct
HAMILTON HEALTH CENTER MEDICAL RECORDS CLERK
Assurance staffing - Harrisburg, PA May 2012 – June 2012
Sorting and scanning Charts (EMR)
Maintains patient confidence by keeping patient record information confidential
Maintains quality results by following hospital standards
MAGELLAN INSURANCE CLAIMS REPRESENTATIVE
Abel Personnel - Harrisburg, PA September 2011 – November 2011
Processed Insurance claims for Medicare Part C Insurance
Handled inbound/outbound calls
Review and process claim issues for members and providers
COLLECTION REPRESENATIVE
NATIONAL RECEOVERY AGENCY – Harrisburg, PA June 2007 – August 2009
Made Outbound calls to customers regarding past due accounts
Processed credit card payments, money orders, and checks
Answered Multi-line telephone, routed calls and took accurate messages
Handled escalated calls in a positive and professional manner
Assisted supervisor with special projects
DEPARTMENT OF REVENUE
SEASONAL TAX CLERK Harrisburg, PA January 2007 – July 2007
Scanned tax documents
Filed paperwork
TELEMARKETER
CIVIC DEVELOPMENT GROUP Mechanicsburg, PA June 2006 – July 2006
Sold various company products
Made outbound calls
Confirmed Orders
Assisted with payments
CUSTOMER SERVICE REPRESENATIVE
PENN CREDIT CORPORATION Harrisburg, PA May 2005 – May 2006
Handled Inbound and outbound calls to customers with past due accounts
Assisted customers with the payments and payment arraignments on various debts
Processed credit card payments, money orders and checks on delinquent accounts
EDUCATION
MEDICAL BILLING AND CODING
KAPLAN CARRER INSTITUTE – Harrisburg, PA 2010
Externship:
Hamilton Health Center 2010
HIGH SCHOOL DIPLOMA
HARRISBURG HIGH SCHOOL – Harrisburg, PA June 2003
ADDITIONAL INFORMATION
COMPUTER SKILLS
Microsoft office (word, Excel, Power Point,)
Microsoft Outlook
Customer Service Skills
Fax Machine
Copy Machine
Filing
Internet Explorer
Data Entry
Typing 45 WPM
Medical technology
Phone Etiquette
*References upon Request
Contact this candidate