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Customer Service Administrative Assistant

Location:
Philadelphia, Pennsylvania, United States
Posted:
January 23, 2018

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Resume:

Shanell R. Brown

ac35ko@r.postjobfree.com

717-***-****

Secure a Positon that will enable me to effectively utilize and further my communication and customer service skills

Gaudenzia/Concept 90 October 2017 – Present

Gaudenzia/Concept 90

Administrative Assistant II November 2015- October 2017

Set up and maintain client files in accordance with all regulations in a confidential environment.

Prepare reports as required by the Corporate Office, and as directed by the Program Director and/or Administrative Coordinator.

Report client changes to funding agencies.

Maintain current, organized, accurate database, filing and reporting systems.

Record minutes from facility meetings.

Maintain employee payroll system, correcting and distributing Time sheets

CUSTOMER SERVICE REPRESENATIVE

Clark Resources – Harrisburg, PA February 2015 – October 2015

Servicing an Outbound Project as a Customer Service Represenative

Making Outbound calls to check on members Gaps in Care

Scheduling necessary six month and annual exams for members ranging in ages 3-21

Making Outbound calls to remind members of their upcoming appointments

Assisting member with any health network questions that they might have

CUSTOMER SERVICE REPRESENTATIVE

IBM Retail - Mechanicsburg, PA - October 2014 to December 2014

Inbound calls regarding Technical Support

XPEDX WAREHOUSE ASSOCIATE

Signature Staffing - Lemoyne, PA October 2012 – December 2013

Prepared Orders

Stock Materials and Supplies

Inspects the quantity and quality of orders to make sure they are Correct

HAMILTON HEALTH CENTER MEDICAL RECORDS CLERK

Assurance staffing - Harrisburg, PA May 2012 – June 2012

Sorting and scanning Charts (EMR)

Maintains patient confidence by keeping patient record information confidential

Maintains quality results by following hospital standards

MAGELLAN INSURANCE CLAIMS REPRESENTATIVE

Abel Personnel - Harrisburg, PA September 2011 – November 2011

Processed Insurance claims for Medicare Part C Insurance

Handled inbound/outbound calls

Review and process claim issues for members and providers

COLLECTION REPRESENATIVE

NATIONAL RECEOVERY AGENCY – Harrisburg, PA June 2007 – August 2009

Made Outbound calls to customers regarding past due accounts

Processed credit card payments, money orders, and checks

Answered Multi-line telephone, routed calls and took accurate messages

Handled escalated calls in a positive and professional manner

Assisted supervisor with special projects

DEPARTMENT OF REVENUE

SEASONAL TAX CLERK Harrisburg, PA January 2007 – July 2007

Scanned tax documents

Filed paperwork

TELEMARKETER

CIVIC DEVELOPMENT GROUP Mechanicsburg, PA June 2006 – July 2006

Sold various company products

Made outbound calls

Confirmed Orders

Assisted with payments

CUSTOMER SERVICE REPRESENATIVE

PENN CREDIT CORPORATION Harrisburg, PA May 2005 – May 2006

Handled Inbound and outbound calls to customers with past due accounts

Assisted customers with the payments and payment arraignments on various debts

Processed credit card payments, money orders and checks on delinquent accounts

EDUCATION

MEDICAL BILLING AND CODING

KAPLAN CARRER INSTITUTE – Harrisburg, PA 2010

Externship:

Hamilton Health Center 2010

HIGH SCHOOL DIPLOMA

HARRISBURG HIGH SCHOOL – Harrisburg, PA June 2003

ADDITIONAL INFORMATION

COMPUTER SKILLS

Microsoft office (word, Excel, Power Point,)

Microsoft Outlook

Customer Service Skills

Fax Machine

Copy Machine

Filing

Internet Explorer

Data Entry

Typing 45 WPM

Medical technology

Phone Etiquette

*References upon Request



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