SUSAN DAYS

**** ****** ****- **** ***, Conshohocken PA 19428 610-***-**** ac35kj@r.postjobfree.com

QUALIFICATIONS

• Managing multiple projects with seamless integration with daily operations.

• Effective communicator with a well-developed soft skill set.

• Expert in analyzing existing processes and implementing efficient systems, strategies, and policies that enhance performance.

• Creating and implementing new processes to increase organizational visibility and exceeding yearly financial goals.

• Proven track record of revenue growth through cost control initiatives.

• Successful history initiating and optimizing fundraising for non-profit organizations.

• Accomplished in forging new partnerships and exceeding client expectations. WORK EXPERIENCE

Project Coordinator

Bergmann Associates, Conshohocken, PA 2016 to current

• Prepare Agreement letters for Project Manager

• Reporting Monthly project projections

• Electronic Invoice filing

• Assist the PM in the drafting and issuance of project proposals, cash flows and preliminary schedules

• Prepare project organization and communication charts

• Track the progress and quality of work being performed by design disciplines/trades

• Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures

• Report and monitor field inspection

• Issue Contracts, Letters of Intent

• Track & manage contemplated change notices and change orders in the database Owner/Operator 2014-2016

Instant Assistants Services-Concierge Services

Director of Administrative Services 2005 to 2014

Reading Area Water Authority, Reading, PA

• Recruit, interview, hire and ensure training for union, non-union and lower management employees.

• Conducted performance reviews of employees as well as liaison for discipline, mentoring and termination.

• Evaluate, address and resolves issues and complaints with the company that provided customers with a resolution on their inquiries

• Prepared documentation and attended as expert witness at Civil hearings, District Court hearings, Mediations and Unemployment.

• ADP/APS Payroll Systems reporting and filing payroll, payroll taxes and tax information processing for 78 union and non-union employees.

• Executive Assistant to the Executive Director and the Board of Directors. Director of Administrative Services (cont.) 2005 to 2014 Reading Area Water Authority, Reading, PA

• Attended monthly Board Meeting as the Director of the Administration Department and prepared minutes as Secretary.

• Provide internal and external coordination, management, and oversight of all administrative departments, focus groups and situation training.

• Manage and evaluate call center daily activities, reports and response time.

• Created company budgets, capital improvements and daily operations costs for accumulative revenue.

• Administrator/Publisher Standard Operating Procedures.

• Design marketing strategies, advertising of company events, fundraising and public awareness. Administrative Coordinator/Payroll Clerk 1998 to 2005 Conshohocken Sewer Authority, Conshohocken, PA

• Prepared payroll, W-2 reporting and payroll taxes for 15 employees.

• Assistant to the Plant Manager and Office Manager

• Reconciled account payables/receivables, monthly & yearly budgets, as well as recording Capital Improvements.

• Prepared and submitted municipal liens, bankruptcy and court hearings to the legal department. PROFESSIONAL DEVELOPMENT

• SIX SIGMA Training

• Licensed PA Notary Public

• ADP/APS applications for payroll, reporting and filing.

• Word/Excel/PowerPoint proficient.

Certificates/College Credits-

• Human Resource Program

• How to be a Superior Supervisor

• Human Resource Laws

• How to Deal with Difficult People

• Financial Resources for Non-Financial People

Community Organizations:

• Member- Women in Business

• Member- Business Networking International

MEMBERSHIPS

• Lupus Foundation of America

• American Heart Association

• Susan Komen Foundation

• Brain Tumor Awareness Foundation

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