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Customer Service

Raleigh, North Carolina, United States
January 23, 2018

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Ellen M. Ballman

*** ***** *****

Raleigh, NC ***04

To Whom It May Concern:

I am currently seeking a new opportunity in business administration/customer service. Having years of experience in administration, customer service, sales, office/project management, as well as having supervisory experience, I believe I am well suited for a position in this area.

I not only have excellent computer skills, I am extremely proficient in numerous computer software applications (MS Office, Outlook, MS Project, Lotus, Word Perfect, desktop publishing, internet, etc.) with an ability to type up to 90 WPM, but I also possess excellent organizational and managerial skills. My ability to multi-task provides me the versatility to adapt to any situation presented and learn new skills without difficulty.

My strong inter-personnel communication skills have enabled me to maintain successful relationships with clients worldwide, having had extensive sales and customer service experience not only via telephone, but through personal interaction as well.

I sincerely believe I will bring a valuable combination of assets to your firm. They include self-motivation, diligent work habits, a commitment to perfection, and a willingness to work until the job is completed to satisfaction. Having owned and previously co-owned a business myself, I am well aware of the high importance of hard work, maintaining efficiency, and maintaining a positive attitude at all times.

I enjoy challenging work and look forward to the prospect of this new opportunity. Thank you for your time and consideration.


Ellen M. Ballman

Enclosure: Resumé


405 Dixie Trail

Raleigh, NC 27604


Experienced office manager, administrative assistant, computer services and customer service/sales representative, having worked in a variety of industries in a variety of capacities. Responsibilities included inbound/outbound sales/customer support, setting/managing appointments, marketing products to generate sales, invoicing clients, implementing cost-savings ideas and providing customer support.


HOME HEALTH CARE, 2015-2017- Guardianship Service

Provided home health care services for elderly patient to include cooking, cleaning, laundry, grocery shopping, and medical services.

XEROX, Raleigh, NC, 2013 – 2016 - Customer Service Representative

Addressed health insurance concerns For Anthem BCBS business customers, to include providing updated information on providing Medicare recipients supplemental insurance through Humana.

CENTRALIZED SHOWING SERVICES, Raleigh, NC 2012-2013 – Customer Service Representative

Provided real estate agents with up to date information on property status for showing the properties to aid agents in making sales.

INTEGRAL RESOURCES, Raleigh, NC, 2006 – 2012, Customer Service Representative

Fundraiser for non-profit and political campaigns. Responsibilities include obtaining pledges, processing credit card information and managing client database.

THE PS TEAM, Cary, NC, 2008-2010, Customer Service Representative

Set appointments for insurance agents, and helped maintain and manage client database.

NC DEPARTMENT OF TRANSPORTATION, Raleigh, NC, 2007 – 2008, Computing Consultant

Team Leader for OS/hardware computer upgrades. Installed and configured software, and migrated user data, email, and calendar information for 3000+ users. Created user-friendly interface for data input, managed project resources, tracked project progress provided user instructions, and resolved customer issues.


Entered information to support payroll processing, verified data integrity and made database corrections.

RALEIGH ORTHOPEDIC, Raleigh, NC, 2007, Desktop Support Technician - Internship

Provided help desk support assisting in installing, configuring, maintaining and troubleshooting computer systems as well as providing user instructions. Also responsible for implementing cost-savings suggestions.

HOME BUYERS NETWORK, Raleigh, NC, 2006 – 2007, Customer Service /Sales Representative

Assisted clients ranging from first time homebuyers to prospective investors obtain affordable financing. Responsibilities included obtaining customers’ personal and financial information to determine their credit worthiness, processing credit card payments and providing customer support.

INTELE SERVICES, Tampa, FL, 2005 – 2006, Customer Service Representative/Sales Associate

Extended a variety of offers by phone to prospective customers, to include obtaining premium credit cards for individuals and small businesses, performed surveys and set appointments for loan officers for clients wishing to refinance. Verified customer credit worthiness and processed payment information.

TRIDENT INTERNATIONAL, Tampa, FL, 2004 – 2006, Customer Service/Sales Representative

Extended a variety of offers by phone to prospective customers, initially for home shopping club memberships, then up-selling credit repair, and healthcare and travel packages. Verified customer credit worthiness, processed payment information, verified employee’s performance, assisted in take-overs, and monitored calls for quality assurance. Also monitored recorded sales calls to insure quality assurance was maintained.

CREATIVE IDEAS, Tampa, FL, 2004 – 2005, Sales Representative /Employee Trainer

Extended a variety of offers by phone to prospective customers, initially for home shopping club memberships, then to include up-selling credit repair, and healthcare and travel packages. Verified customer credit worthiness, processed payment information, verified employee’s performance, assisted in take-overs, and monitored calls for quality assurance. Also provided training for satellite TV sales.

BEVRON OF FLORIDA, INC, Tampa, FL, 2002 –2004, Office Manager/Sales Associate

Spearheaded advertisement efforts, both by phone and in person for the sale of Kirby® home cleaning systems. Performed door-to-door sales demonstrations, set up displays in various retail outlets and at home shows, set up appointments, obtained customer referrals, and managed the appointment setting department.

Processed all financial and legal documents, interviewed and trained prospective employees, reviewed and processed customer orders and employee payroll, monitored inventory, and maintained customer database.

EXPRESS BILLING SERVICES, Seffner, FL 2001- 2006, Owner/Manager

Provided electronic medical billing services for various clients. Processed vendor invoices and payments, and developed and maintained database used to track billing and customer/patient information.

BREED TECHNOLOGIES, INC., Lakeland, FL, 1998-2002, Project Coordinator

Project leader responsible for implementing several new product lines. Engaged in customer sales and service activities, set appointments, coordinated sales meetings, estimated and managed budgets, made presentations to Management, and coordinated with outside vendors located both in the US and abroad.

LOCKHEED MARTIN AERONAUTICAL SYSTEMS, Marietta, GA, 1992-1998, Project Coordinator

Project leader responsible for assisting in implementing several new product lines. Efforts involved customer service/sales, setting appointments, coordinating meetings, estimating and managing budgets, making presentations to Management, and interfacing with vendors.

WATERWAY CONSULTANTS, Massapequa Park, NY, 1985-1992, Vice President/Office Manager

Co-owned a family business that provided consulting services for home and industrial waterway construction projects. Helped generate new business, maintained schedules, prepared contracts and invoices, implemented and maintained the computer system, and provided general office support . Also participated in on-site inspections to provide information for permit application preparation.

ENVIRONMENTAL COMPLIANCE, INC, Smithtown, NY, 1984-1985, Office Manager/Project Lead

Managed a growing office, generated sales leads, set sales appointments, and assisted in accounting activities


Sold vacation magazine subscriptions, satellite TV, high speed internet (B2B), season tickets for the Florida Orchestra, and set appointments for travel club meetings, and security system/water softener demonstrations. Proficient in Windows 2K/XP, MS Office Suite, Linux, MS Project, Lotus Office Suite, Word Perfect Office Suite, desktop and web publishing, Adobe Creative Suite, Print Premier, Photoshop, etc.


TECHSKILLS, Raleigh, NC, IT Tech, 2007



Available upon request

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