Customer Service Data Entry
Resume:
CHERYL M. HAMADEEN
St. Louis, MO 63134
********@*****.***
SUMMARY: Enthusiastic, creative, and self-motivated with strong communication and customer service skills. Experienced in business, medical, and pharmacy technician positions. Dependable, detail oriented, flexible team member that possesses a positive attitude. Works effectively with other co-workers, clinical departments and clinics to accomplish work and departmental projects.
SPECIALITIES: Have worked in a large corporate business setting as well as in the medical/hospital and pharmaceutical field as well as insurance and billing.
TECHNICAL Microsoft Office (Word/Excel/Powerpoint); SAP; Concur Travel/Expense Reporting; Data Entry; Meeting
SKILLS: Management Scheduling System; proficient on the Soarin Medical System.
EDUCATION: Certified Pharmacy Technician Diploma – Anthem College – Maryland Heights, MO.
Bachelor of Science, Business Administration w/Concentration in Business Mgt. – Sanford Brown College
Hazelwood West High School – Hazelwood, MO
PROFESSIONAL
EXPERIENCE:
May 2017-
Present The Uniform Outlet – Chesterfield, MO – Sales Representative
Receives merchandise, totals bill, accepts payment, takes orders and makes change for customers.
Stocks merchandise, sets up advertising displays and arranges merchandise for an orderly store.
Assists customers with purchases by providing best information about the product and functionality of each of the product lines.
Keeps records of sales, money, and prepares bank deposits.
Provides customer service to all incoming clients in person and via telephone.
Manages and performs monthly inventory.
Sept. 2016 -
April 2017 BJC Hospitals Christian Northeast-Northwest- ER – St. Louis, MO – Patient Access Rep.
Greets individuals/patients/visitors with warm professional greeting, providing outstanding customer service to all internal and external customers including co-workers, physicians, and insurance companies.
Exhibits objectivity and openness to others’ views, contributes to building a positive team spirit.
Respects confidentiality of patient records and uses complete discretion when discussing patient matters.
Ensures all out of pocket financial responsibility is documented on all encounters and communicated as appropriate. All out of pocket financial responsibility is requested prior to and/or at the time of service. Accurately posts patient payments and balances cash drawer as per departmental policy.
Ensures the highest level of accuracy and thoroughness of registration information (using the five key identifiers) including demographics and insurance information. Follows all policies and procedures pertaining to insurance verification, eligibility, appropriate pre-certification requirements.
Enters all patient information using the Soarin Medical System.
Obtains all required data to meet various Health System standards and regulatory requirements (Medicare Compliance, EMTALA, HIPPA, etc.)
Participated in professional continuing education opportunities.
Awards/Recognition given for highest co-pay collector for December, January, February and March.
April-June New Town General Assembly – St. Charles, MO – Front Desk Associate/Administrative Assistant
2016 (Temporary)
Greets and checks in new residents including processing pool passes, preparing and distributing new resident packets.
Maintain pool member database
Answer phones and handle calls in an efficient and friendly manner.
Coordinate meetings and phone calls for Manager
Responsible for residential mail room/boxes and purchase/replacement of lost keys.
All administrative tasks for Manager, including reorganization of file room, preparation of letters, follow-up calls, preparation of meeting agendas, faxing and billing of payment checks.
Variety of customer service tasks using multi-tasking skills in a fast-paced environment.
October, 2015 Express Employment Professionals – St. Louis, MO. – Market Probe
January, 2016 Front Desk Associate and Clerical Assistant HR Position (Temporary)
Greets and checks-in all applicants and new hires.
Assists in completion of documents and testing of applicants for marketing survey company.
Acts as liaison between applicants/new employees and HR Manager
Answers phones and handles calls in an efficient and friendly manner.
Fields calls appropriately for center associates
Maintains front office lobby area and acts as assistant to HR Manager in handling payroll processing and other assigned clerical duties.
March – Sept. Randstad Temporary Staffing – Creve Coeur, MO – Customer Service/Receptionist/
2015 Administrative Positions –Various short-term positions (Temporary)
January – Dohmen Life Sciences – Chesterfield, MO – Patient Service Coordinator (PSC) (Permanent)
October 2014
Coordination of life-time care of patient acting as resource for the physician and staff.
Responsible for submission of prescription and regular follow-up required to coordinate delivery of medications through entire evolution of care for the lifetime therapy required.
New patient on-boarding and creating patient profile, including insurance information.
Obtained and maintained prior authorizations.
June - Sept. Magellan Health Service – Medix Staffing Solutions – Maryland Heights, MO
2013 Clinical Pharmacy Technician – Customer Service – New York Medicaid Territory (Temporary)
Coordination of life-time care of patient acting as resource for the physician and staff.
Responsible for submission of prescription and regular follow-up required to coordinate delivery of medications through entire evolution of care for the lifetime therapy required.
New patient on-boarding and creating patient profile, including insurance information.
Obtained and maintained prior authorizations.
Personal interaction with patients, doctors, and pharmacies including processing of incoming requests from all.
Acts as Patient Service Coordinator with responsibility of acting as a resource for the physician and their staff from submission of prescription to the initial contact to the patient, with regular follow-up required to coordinate delivery of medication.
Handling of Medicaid Prior Authorizations (PA’s)
Data entry of requests requiring multi-tasking as well as managing conflict resolution.
January 2003 – Pitney Bowes – Monsanto Company – St. Louis, MO - Customer Service Dept. (Permanent)
January 2012
Receptionist at front desk greeting customers and visitors to site.
Received all incoming calls and directed to appropriate person/department.
Provided administrative services to staff including preparation of documents, copying material and completing meeting agendas, expense reports, ordering of office supplies, preparing materials for outgoing US Mail as well as Federal Express.
Coordination of production for all client requests
Variety of customer service tasks using multi-tasking skills in a fast-paced environment.
Data entry and run daily reports from database to identify areas of improvement.
Liaison with clients to maintain and promote business relationships.
Responsible for daily mail sorting via computer database.
Responsible for daily shipping and receiving package delivery and use of personal computer to track items from dock to final customer destination.
REFERENCES: Upon Request
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