Quality Assurance Microsoft Office

AMY M. WISE

leader of teams, onshore & offshore * quality metrics * test strategy

678-***-**** * ***********@*****.*** * linkedin.com/in/amywise2018

Skills Summary Management

Skills Summary Technical

●Set up quality metrics, policies & procedures and workflow of QA organization

●Data Interface & Migration Testing

●Leading large onshore and offshore teams

●JIRA

●Standardized teams use of tools and procedures

●Microsoft Office Suite

●Moved manual regression testing to automated

●Agile/Scrum

●Organization and turnaround of struggling teams

●SDLC- Agile/Waterfall/Iterative

●Airline reservation system PARS

●HP ALM

Relevant Professional Experience

Quality Assurance Manager Travelport 2008-January 2018

Manage a team of 25+ US based, and India based quality assurance analysts responsible for testing web based applications, desktop applications, data & analytics and mainframe functionalities.

●Introduced Key Performance Indicators (KPIs) which helped streamline test times by 25%.

●Directed the establishment and maintenance of HP ALM across multiple teams creating reliable, reusable and repeatable test process. Achieved 100% of this goal which resulted in a 40% decrease of test plan time, allowed risk based testing, set up for automation and reduction of space on ALM server.

●Engaged and collaborated with Test Automation team, using UFT (QTP), to launch automated regression which resulted in products to be tested in days instead of weeks.

●Facilitated moving the team from HP ALM to JIRA for bug tracking to better align work priority and testing.

●Worked with stakeholders and other Managers to move from Waterfall to Agile using 3 week sprints.

●Using Agile principles and practices, report progress via Sprint Burndown Reports, Iteration Burndown Reports and Velocity Reports.

Quality Assurance Manager Worldspan/Travelport 1992-2004

Managed a team of 20+ US based, and India based quality assurance analysts supporting a web & desktop travel management tool. This team was struggling to meet testing deadlines, report on quality and communicate with stakeholders. I was brought onboard to turn this team around.

●Eliminated communication problems with various departments using team building and communication exercises.

●Introduced Project Management process and focused on improving QA delivery in areas of quality and schedule.

●Established metrics, regular reporting and feedback loop to the stakeholders resulting in improved quality, adherence to timelines and improvement to established processes.

●Developed training regimen for QA members using share sites, group pages and HP ALM. This resulted in a 2-day ramp up instead of 7 for new employees.

●Improved bug tracking by building out HP ALM defect module. This allowed defects to be organized and worked by component, by severity and days opened.

EDUCATION & AWARDS

Associate Degree- Travel Business Management Phillips College

Award of Special Merit Travelport

●Exceptional and extraordinary effort provided, adding value to customer relationships.

Teamwork Award Travelport

●Exceptional and extraordinary effort provided, bringing troubled teams together.

Distinguished Performer Travelport

●Exceptional and extraordinary effort provided, adding value to customer relationships.

Beyond Award Travelport

●Exceptional and extraordinary effort provided, adding value to company strategic priorities.

Beyond Award Travelport

●Exceptional and extraordinary effort provided, adding value to company strategic priorities.

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