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Manager Customer Service

Location:
Nigeria
Posted:
January 23, 2018

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LAWAL, OLUWASOLA IYANUOLUWA

Flat *A, Paradise mews Esate, Oniru, Lagos, Nigeria

: +234**********

: ac35ig@r.postjobfree.com

OBJECTIVE

Increase organization profit margin and market share by analyzing financial information to provide adequate financial decision and guidance to organizations and businesses.

BIO- DATA

Date of Birth: January 5, 1989 Sex: Male

Marital Status: Single

EDUCATION

B.Eng, Elect.Elect. Engineering Second Class (Upper Division) 2011

Federal University of Technology, Akure, Ondo State, Nigeria

WASSCE and NECO 2005/2006

Sped International Secondary School, Oyo State,Nigeria

WORK EXPERIENCE SUMMARY

Ecobank Nigeria Ltd Nov. 2013 – date

Agency banking

Product Manager (Debit Cards)

Business Development Manager (Digital Banking)

Relationship Manager

Globacom Limited July - Nov. 2013

3G/BSS Transmission Engineer

Qribz Ventures Dec 2012- June. 2013

IT Personnel

NYSC State Secretariat, Kaduna (NYSC) Nov. 2011-Oct. 2012

Database Manager

CERTIFICATIONS

Chartered Accountant, ACCA (in view) 2018

Advanced Diploma in Accounting and Business, ACCA 2017

Advanced Diploma in Accounting and Business, ACCA 2017

Oracle Certified Associate 2013

TECHNICAL SKILLS

Quantitative And Research-Based Skills

Proficient in Microsoft Office Packages (Microsoft Word, Excel, Access, PowerPoint, One Note.)

Oracle Database 11g Administrator

EXPANDED WORK EXPERIENCE

Product Manager, Card Products

Ecobank Nigeria Limited

Create, sustain, and strengthen the brand personality and equity of Debit Cards

Develop, ensure execution, and monitor results of product strategy for the Year

Identify and define Product/Services opportunities through strong consumer research, evaluate and prioritize opportunities

Build business cases that meet strategic goals and growth targets set; define product proposal, positioning, target customers and key benefits; set product standards.

Define product/service requirements for internal development, coordinate all new product controls

Organize, engage and coordinate all product launch related activities: deliver channel training and toolkits, set the framework for marketing campaigns, monitor results

Monitor the portfolio growth against targets set and engage in all corrective actions required

Develop activation, usage and loyalty programs to increase usage

Monitor the market trends and perform competition analysis

Plan, coordinate delivery, and monitor achievement of the product profitability targets

Identify and implement revenue generation and cost reduction opportunities

Coordinate the resolution of process breakdown and policy interpretation related customer issues across all functions

Anticipate and recognize business opportunities or problems, develop respective action plan, ensure its positive acceptance and understanding across all functions, and coordinate its effective implementation

Product Manager, Digital Banking (Internet Banking, Mobile Banking, Transaction Alerts)

Ecobank Nigeria Limited

Drive the sales of e-Products; the enrollments, activation and utilization of the Internet banking platform and NIP Platform

Marketing support/joint Marketing calls with branches on identified sales opportunities.

Increase profitability through branch sales of the Mobile Banking, Text Banking

& Transaction Alerts Banking product.

Identify and promote business development opportunities for revenue growth via the use of the Internet banking platform.

Initiate, monitor and execute new projects as it relates to Internet banking and NIP usage.

Organize and anchor scheduled product trainings & workshops for skill improvement for

Relationship managers, customer service officers and other job related branch staff.

Interact and effectively work with RMs/OPS/IT/Control and other support stakeholders to ensure Smooth client solution packaging and delivery.

Provide first level support and anchor hands-on trainings for both external and internal Customers.

Monitor and report the performance of branches as regards the Internet Banking platform

Provide guidance and support to team members.

Relationship Manager

Ecobank Nigeria Limited

Relationship Management - responsible for the Day to day running of clients relationship

Structuring and managing credit facilities for customers.

Identifying new customers while increasing the banks market share of existing customers

Appraising and analyzing investment options and opportunities

Offering financial and business advisory services

Risk Asset Creation

Liability Generation

3G/BSS Transmission Engineer

Globacom Limited

Implement ADM (Add and Drop Multiplexer) cross-connection with the TC (Transcoder), ADM cross-connection with the BSC (Base Station Controller) and BTS & NodeB cross-connection with the Radio.

Implement work-orders for BSC upgrade, BSC Swap and Radio Configuration. Implement in-house installation & commissioning of Alcatel Lucent 2G BTS (Base Transceiver Station) and Huawei 3G NodeB equipment.

Maintain and improve the Availability and Quality of Service for 2G and 3G equipment on Globacom cell-sites.

Respond to NOC(Network Operations Centre) call outs to attend to faults on cell-site and other site related issues

Perform alarms clearing on 2G and 3G cell-sites to keep their performance above the NCC (Nigerian Communication Commission) key performance index.

Use of Site Master and Bit Error Tester for troubleshooting.

REFERENCES

Available upon Request



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