Manager Customer Service
Resume:
LAWAL, OLUWASOLA IYANUOLUWA
Flat *A, Paradise mews Esate, Oniru, Lagos, Nigeria
: **************@*****.***
OBJECTIVE
Increase organization profit margin and market share by analyzing financial information to provide adequate financial decision and guidance to organizations and businesses.
BIO- DATA
Date of Birth: January 5, 1989 Sex: Male
Marital Status: Single
EDUCATION
B.Eng, Elect.Elect. Engineering Second Class (Upper Division) 2011
Federal University of Technology, Akure, Ondo State, Nigeria
WASSCE and NECO 2005/2006
Sped International Secondary School, Oyo State,Nigeria
WORK EXPERIENCE SUMMARY
Ecobank Nigeria Ltd Nov. 2013 – date
Agency banking
Product Manager (Debit Cards)
Business Development Manager (Digital Banking)
Relationship Manager
Globacom Limited July - Nov. 2013
3G/BSS Transmission Engineer
Qribz Ventures Dec 2012- June. 2013
IT Personnel
NYSC State Secretariat, Kaduna (NYSC) Nov. 2011-Oct. 2012
Database Manager
CERTIFICATIONS
Chartered Accountant, ACCA (in view) 2018
Advanced Diploma in Accounting and Business, ACCA 2017
Advanced Diploma in Accounting and Business, ACCA 2017
Oracle Certified Associate 2013
TECHNICAL SKILLS
Quantitative And Research-Based Skills
Proficient in Microsoft Office Packages (Microsoft Word, Excel, Access, PowerPoint, One Note.)
Oracle Database 11g Administrator
EXPANDED WORK EXPERIENCE
Product Manager, Card Products
Ecobank Nigeria Limited
Create, sustain, and strengthen the brand personality and equity of Debit Cards
Develop, ensure execution, and monitor results of product strategy for the Year
Identify and define Product/Services opportunities through strong consumer research, evaluate and prioritize opportunities
Build business cases that meet strategic goals and growth targets set; define product proposal, positioning, target customers and key benefits; set product standards.
Define product/service requirements for internal development, coordinate all new product controls
Organize, engage and coordinate all product launch related activities: deliver channel training and toolkits, set the framework for marketing campaigns, monitor results
Monitor the portfolio growth against targets set and engage in all corrective actions required
Develop activation, usage and loyalty programs to increase usage
Monitor the market trends and perform competition analysis
Plan, coordinate delivery, and monitor achievement of the product profitability targets
Identify and implement revenue generation and cost reduction opportunities
Coordinate the resolution of process breakdown and policy interpretation related customer issues across all functions
Anticipate and recognize business opportunities or problems, develop respective action plan, ensure its positive acceptance and understanding across all functions, and coordinate its effective implementation
Product Manager, Digital Banking (Internet Banking, Mobile Banking, Transaction Alerts)
Ecobank Nigeria Limited
Drive the sales of e-Products; the enrollments, activation and utilization of the Internet banking platform and NIP Platform
Marketing support/joint Marketing calls with branches on identified sales opportunities.
Increase profitability through branch sales of the Mobile Banking, Text Banking
& Transaction Alerts Banking product.
Identify and promote business development opportunities for revenue growth via the use of the Internet banking platform.
Initiate, monitor and execute new projects as it relates to Internet banking and NIP usage.
Organize and anchor scheduled product trainings & workshops for skill improvement for
Relationship managers, customer service officers and other job related branch staff.
Interact and effectively work with RMs/OPS/IT/Control and other support stakeholders to ensure Smooth client solution packaging and delivery.
Provide first level support and anchor hands-on trainings for both external and internal Customers.
Monitor and report the performance of branches as regards the Internet Banking platform
Provide guidance and support to team members.
Relationship Manager
Ecobank Nigeria Limited
Relationship Management - responsible for the Day to day running of clients relationship
Structuring and managing credit facilities for customers.
Identifying new customers while increasing the banks market share of existing customers
Appraising and analyzing investment options and opportunities
Offering financial and business advisory services
Risk Asset Creation
Liability Generation
3G/BSS Transmission Engineer
Globacom Limited
Implement ADM (Add and Drop Multiplexer) cross-connection with the TC (Transcoder), ADM cross-connection with the BSC (Base Station Controller) and BTS & NodeB cross-connection with the Radio.
Implement work-orders for BSC upgrade, BSC Swap and Radio Configuration. Implement in-house installation & commissioning of Alcatel Lucent 2G BTS (Base Transceiver Station) and Huawei 3G NodeB equipment.
Maintain and improve the Availability and Quality of Service for 2G and 3G equipment on Globacom cell-sites.
Respond to NOC(Network Operations Centre) call outs to attend to faults on cell-site and other site related issues
Perform alarms clearing on 2G and 3G cell-sites to keep their performance above the NCC (Nigerian Communication Commission) key performance index.
Use of Site Master and Bit Error Tester for troubleshooting.
REFERENCES
Available upon Request
Contact this candidate