MICHELLE J. WILLIAMS
Smyrna, Georgia *****
Cell: 404-***-****
ac35i6@r.postjobfree.com
PROFESSIONAL PROFILE
Self-directed and results-oriented professional with extensive experience in the areas of Operations Management,
Logistics, Account Management and Client Services. Effective leader who excels at using proven methods and
cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Highly successful
in building teams and enforcing a high level of quality in products and services. Proficient in staff management,
scheduling, hiring and payroll. Applies strong analytical and critical thinking skills to solve complex operational and
client/vendor issues. Possesses a high degree of integrity and an outstanding work ethic, as well as strong
organizational qualities. Seeking a position within an organization where my advanced skills and expertise will be both
valued and utilized.
AREAS OF EXPERTISE
Operations Management Process Improvement & Quality Assurance
Logistics Coordination Payroll & Scheduling
Shipping & Receiving Client & Vendor Relations
Account Management Auditing & Report Writing
Staff Training & Development Inventory Tracking
Data Entry & Analysis Cost Reduction
PROFESSIONAL EXPERIENCE
IG DESIGN GROUP/ANKER PLAY PRODUCTS
Logistics Coordinator 05/2016 to 09/2017
Facilitated and manage all aspects of customer fulfillment including resolving issues for customers, warehouses
and carriers; Ensure all given deadlines are met.
Supervised daily work load of assistant coordinator and work directly with President and VP of Sales on special
customer projects.
Recommended policies and procedures pertaining to inventory control, transportation, and warehouse
management.
Monitored all incoming shipments to allocate product for specific customers.
Entered shipping, receiving and inventory control data into computer and create commercial invoices for all
international shipments.
Investigated product overage, shortage, and damage, and complete the appropriate documentation
Networked with vendors and internal teams to ensure customer specific art and packaging is completed accurately
and timely.
Ensured the preparation, maintenance, and accuracy of forms, files, records, reports and other applicable
logistics documents.
Demonstrated continuous effort to improve operations, decrease cycle time and streamline work processes, and
works cooperatively and jointly to provide quality seamless customer service.
XPO LOGISTICS
Shipping and Receiving Clerk (Contract) 12/2015 to 05/2016
Responsible for verifying and maintaining records on incoming and outgoing shipments, as well as, preparing
items for shipment.
Created Bill of Laden's, and printing shipping paperwork for International Shipments which included Material
Safety Data Sheets and Commercial Invoices.
Shipped items according to customer's specifications; Performed pre-shipping audit, and worked closely with
carriers to resolve issues of load planning, missing and damaged freight.
Verified shipping and receiving materials by checking stock to determine inventory level; anticipated needed
materials; placed and expedited orders for materials.
Safely operated and maintained warehouse equipment to carry out job duties to ensure a safe work
environment.
Responsible for the completion of Daily Logistics Report and Daily Shipping Status Report.
Communicated with clients and carriers regarding adjustments to order based on available inventory.
HOME DEPOT SUPPLY CHAIN OPERATIONS
Distribution Center Coordinator (Contract) 06/2014 to 07/2015
Liaised between Customer Care Call Centers and Direct Fulfillment Centers coordinating high priority
shipments.
Tracked and researched customer orders using Manhattan Warehouse Management System (WMS) & Mincron
(AS400).
Escalated 3rd party carrier issues, arranged white glove delivery services or resolved OS&D for missing and
damaged freight.
Provided subject matter expertise on customer order statuses in the direct fulfillment.
Trained team on all facets of responsibilities including systems, contacts, researching methods & creating Bill of
Laden for carriers.
Supported direct fulfillment operations by effectively communicating receipt priorities, customer returns, and
outbound priorities to direct fulfillment centers leadership team.
Successfully managed the onboarding of BOSS Orders by facilitating between the Distribution Center (DC) and
Rapid Deployment Center (RDC) concerning load issues, shortages and overages.
APPLE ONE
Client Services (Contract) 06/2013 to 05/2014
Assisted with performing assigned duties such as answering customer inquiries regarding billing and payments.
Provided accurate and appropriate information in response to customer inquiries.
Served as a claims processor in the commercial insurance industry.
Met target metrics for timely and accurate processing of insurance claims to minimize claims rejections,
payment delays and underpayments.
Assisted in updating and maintaining up-to-date client records at all times.
Enforced Service Center policies, procedures and quality assurance measures.
T&RL TRANSPORT INC
Operations Manager 03/2006 to 10/2010
Responsible for increased profit margins by 20% through the implementation of fuel surcharges on long term
contracts.
Managed Accounts Payable and Receivables from brokers and clients.
Supervised, recruited and trained staff on maintaining service level agreement and overall company policies as
appropriate.
Streamlined processes for maximum profitability by reducing staff, and negotiating small jobs to independent
owner/operators.
Reestablished trust with customers by serving as the escalations point of contact.
Prepared weekly and month-end reports on truck repairs, driver expenses and other company expenses
including payroll.
Investigated complaints of load damage and worked with Insurance Companies to pay claims of $2,500.00 or
more.
EDUCATION AND TRAINING
BACHELOR OF ARTS: BUSINESS ADMINISTRATION/MARKETING
Clark Atlanta University
SOFTWARE PROFICIENCIES
Microsoft Systems (Excel, Word, Access, Power Crystal Reporting
Point & Outlook) SAP
AS400 Manhattan
EDI WMS & TMS