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Customer Service Data Entry

Location:
Marietta, Georgia, United States
Posted:
January 23, 2018

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Resume:

MICHELLE J. WILLIAMS

Smyrna, Georgia *****

Cell: 404-***-****

ac35i6@r.postjobfree.com

PROFESSIONAL PROFILE

Self-directed and results-oriented professional with extensive experience in the areas of Operations Management,

Logistics, Account Management and Client Services. Effective leader who excels at using proven methods and

cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Highly successful

in building teams and enforcing a high level of quality in products and services. Proficient in staff management,

scheduling, hiring and payroll. Applies strong analytical and critical thinking skills to solve complex operational and

client/vendor issues. Possesses a high degree of integrity and an outstanding work ethic, as well as strong

organizational qualities. Seeking a position within an organization where my advanced skills and expertise will be both

valued and utilized.

AREAS OF EXPERTISE

Operations Management Process Improvement & Quality Assurance

Logistics Coordination Payroll & Scheduling

Shipping & Receiving Client & Vendor Relations

Account Management Auditing & Report Writing

Staff Training & Development Inventory Tracking

Data Entry & Analysis Cost Reduction

PROFESSIONAL EXPERIENCE

IG DESIGN GROUP/ANKER PLAY PRODUCTS

Logistics Coordinator 05/2016 to 09/2017

Facilitated and manage all aspects of customer fulfillment including resolving issues for customers, warehouses

and carriers; Ensure all given deadlines are met.

Supervised daily work load of assistant coordinator and work directly with President and VP of Sales on special

customer projects.

Recommended policies and procedures pertaining to inventory control, transportation, and warehouse

management.

Monitored all incoming shipments to allocate product for specific customers.

Entered shipping, receiving and inventory control data into computer and create commercial invoices for all

international shipments.

Investigated product overage, shortage, and damage, and complete the appropriate documentation

Networked with vendors and internal teams to ensure customer specific art and packaging is completed accurately

and timely.

Ensured the preparation, maintenance, and accuracy of forms, files, records, reports and other applicable

logistics documents.

Demonstrated continuous effort to improve operations, decrease cycle time and streamline work processes, and

works cooperatively and jointly to provide quality seamless customer service.

XPO LOGISTICS

Shipping and Receiving Clerk (Contract) 12/2015 to 05/2016

Responsible for verifying and maintaining records on incoming and outgoing shipments, as well as, preparing

items for shipment.

Created Bill of Laden's, and printing shipping paperwork for International Shipments which included Material

Safety Data Sheets and Commercial Invoices.

Shipped items according to customer's specifications; Performed pre-shipping audit, and worked closely with

carriers to resolve issues of load planning, missing and damaged freight.

Verified shipping and receiving materials by checking stock to determine inventory level; anticipated needed

materials; placed and expedited orders for materials.

Safely operated and maintained warehouse equipment to carry out job duties to ensure a safe work

environment.

Responsible for the completion of Daily Logistics Report and Daily Shipping Status Report.

Communicated with clients and carriers regarding adjustments to order based on available inventory.

HOME DEPOT SUPPLY CHAIN OPERATIONS

Distribution Center Coordinator (Contract) 06/2014 to 07/2015

Liaised between Customer Care Call Centers and Direct Fulfillment Centers coordinating high priority

shipments.

Tracked and researched customer orders using Manhattan Warehouse Management System (WMS) & Mincron

(AS400).

Escalated 3rd party carrier issues, arranged white glove delivery services or resolved OS&D for missing and

damaged freight.

Provided subject matter expertise on customer order statuses in the direct fulfillment.

Trained team on all facets of responsibilities including systems, contacts, researching methods & creating Bill of

Laden for carriers.

Supported direct fulfillment operations by effectively communicating receipt priorities, customer returns, and

outbound priorities to direct fulfillment centers leadership team.

Successfully managed the onboarding of BOSS Orders by facilitating between the Distribution Center (DC) and

Rapid Deployment Center (RDC) concerning load issues, shortages and overages.

APPLE ONE

Client Services (Contract) 06/2013 to 05/2014

Assisted with performing assigned duties such as answering customer inquiries regarding billing and payments.

Provided accurate and appropriate information in response to customer inquiries.

Served as a claims processor in the commercial insurance industry.

Met target metrics for timely and accurate processing of insurance claims to minimize claims rejections,

payment delays and underpayments.

Assisted in updating and maintaining up-to-date client records at all times.

Enforced Service Center policies, procedures and quality assurance measures.

T&RL TRANSPORT INC

Operations Manager 03/2006 to 10/2010

Responsible for increased profit margins by 20% through the implementation of fuel surcharges on long term

contracts.

Managed Accounts Payable and Receivables from brokers and clients.

Supervised, recruited and trained staff on maintaining service level agreement and overall company policies as

appropriate.

Streamlined processes for maximum profitability by reducing staff, and negotiating small jobs to independent

owner/operators.

Reestablished trust with customers by serving as the escalations point of contact.

Prepared weekly and month-end reports on truck repairs, driver expenses and other company expenses

including payroll.

Investigated complaints of load damage and worked with Insurance Companies to pay claims of $2,500.00 or

more.

EDUCATION AND TRAINING

BACHELOR OF ARTS: BUSINESS ADMINISTRATION/MARKETING

Clark Atlanta University

SOFTWARE PROFICIENCIES

Microsoft Systems (Excel, Word, Access, Power Crystal Reporting

Point & Outlook) SAP

AS400 Manhattan

EDI WMS & TMS



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