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Project Manager

Loganville, Georgia, 30052, United States
January 23, 2018

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M.Wayne Robinson, PMP 623-***-****

Greater Atlanta Area


Results driven. Extensive project and program management experience. Proven ability to lead. Verifiable track record of performance. Leader of large complex projects and program management initiatives. Versatility with various platform technologies and software delivery methodologies. Flexible leader. Strong client services. Performs with sense of urgency. Accountable, credible, engaged. EXPERIENCE

Project Program Management Agile Waterfall SDLC Project Schedules Budgets

Strategic Planning Roadmaps

Portfolio Management

Project Planning

Resource Management

Vendor Management

Risk Management

Change Management

Process Improvements

MS Office Products


Choice Hotels International Scottsdale, AZ 06/2015 – 06/2017 IT Program Manager, Choice Privileges

Led IT project plan development and management of agile scrum teams supporting the choice privileges program. Partnered with business and scrum masters to deliver a continuous stream of multi-million dollar initiatives. Managed to scope, schedule, costs with sponsors and stakeholders across functional areas. Project Accomplishments & Value Added Accomplishments

Managed and implemented digital and non-digital projects from start to finish that resulted in a 30% increase in program membership

Forecasted, developed and managed project budgets and drove all projects to successful completion with 84% of projects completed at or below budget and remaining projects completed with average 4% variance

Collaborated with business and product owners to minimize project risks and decrease dependencies

Tracked, managed and drove to resolution 61 showstopper defects that allowed teams to maintain successful project schedule deadlines

Facilitated resolutions to resolve application, fraud, security and resilience issues

Expanded AB testing to trend channel marketing efforts, member behaviors and conversion rates

Created 4 new PM tools that advanced, standardized and improved PMO project planning and reporting

Authored overhaul of PMO policy documents to ensure operational adherence to audit controls and compliance requirements

Hewlett-Packard Phoenix, AZ 05/2012 – 06/2014

IT Project Manager Business Planning Manager - Operations (Healthcare, Financial, Hospitality, Travel) Co-led senior leadership team initiatives centered on merger of various fragmented business units from multiple industries into one umbrella business unit. Developed business planning assets that were leveraged across those industries while still retaining their industry specific business functions. Project Accomplishments & Value Added Accomplishments

Managed a complex cross-organizational project affecting multiple business units that implemented Compass. Drove launch of the time-tracking component and increased staff tracking metric from 43% to 100% which more than doubled the business unit's billable revenues

Led project to migrate and merge a business unit’s resources into PPMC. The migration enabled automated demand forecasting for 5,200 resources via LDSM and decreased paid bench time for matrixed resources

Led worldwide location analysis initiative that explored reductions and consolidations of real estate holdings and other infrastructure. Assessed affected resources, skillsets and time zone coverage. Proposed resource optimizations of high/medium/low country mix that contributed to million dollar cost reductions Page 2 of 3

M.Wayne Robinson, PMP 623-***-****

Greater Atlanta Area

Initiated, led and drove the development of a new financial management reconciliation process that realized over $1.3M in new client revenue during first 6 months

Implemented improvements to organization's software patent submission reporting process that increased visibility of patent process and value to senior leadership. Renewed interest by senior leadership spurred a 22% YOY increase in viable patent submissions

Hewlett-Packard Phoenix, AZ 10/2010 – 04/2012

Technical Project Manager – IT Applications

Led various software development projects for healthcare clients across several project teams. Assisted with application designs, architecture, efficiency and targeted performance requirements. Collaborated with key stakeholders and helped negotiate triple constraints of scope, costs and schedules. Project Accomplishments & Value Added Accomplishments

Led clients and project teams, both on and offshore, through scope development process, established project charters, established project schedules, resource requirements and budgets

Managed multiple concurrent projects and successfully completed all 5 projects through full project life cycle

Conducted weekly meetings to ensure timely task completions, milestone and deliverable tracking

Managed risks and issues, managed stakeholder expectations, drove client communications, maintained budgets and provided weekly reporting

Developed course material and performed as PM instructor for cost management and risk management

Created new templates or leveraged existing PM best practices templates and drove their utilization into the PMO which helped increase standardization and consistency across projects EDS / Hewlett-Packard Camp Hill, PA / Phoenix, AZ 10/2000 – 04/2010 Technical Delivery Leader IT Project Manager – Software Development Led claims application development projects, production support and defect resolution teams. Created project plans and was accountable for team development and adherence to organization's software development methodology. Managed client approved work plans, software releases, vendor management licensing, infrastructure hardware/software upgrades, business continuity and disaster recovery planning and execution. Project Accomplishments & Value Added Accomplishments

Managed the healthcare claims processing and adjudications environment. Consistently met an annual performance objective that decreased overall IT processing expenses 3% - 5% each year

Led project that migrated and implemented a client’s acquired provider network. Facilitated weekly status meetings on field identifications, field data analysis, data mappings, created data dictionary, performed full mock integrations, testing and data validations. Achieved a full integration of entire acquired network and merger into existing network for over 3,500 physicians with 0 (zero) defects

Planned development, execution and implementation of a new dental offering for subscribers

Managed project that parsed RX procedure codes and routed claims into RX or medical benefits that save company millions in benefits payments

Delivered high visibility tight deadline CMS eligibility extract project that ensured Medicare compliance

Partnered on development of planning documents that upgraded EDI transactions to HIPAA v5010

Led multiple claims teams that delivered NASCO, ITS, FEP projects into the BCBSA

Partnered across functional organizations to develop a quality improvement project. Phased implementations achieved a historic high threshold of over 3 million processed claims in a single month and also achieved a new record with the highest First Pass Rate in company’s history

Mentored PMs with development of their work breakdown structures Page 3 of 3

M.Wayne Robinson, PMP 623-***-****

Greater Atlanta Area

Launched and led an internal metric and system performance improvement project. Result was improved visibility into various applications and their performance as well as overall system performance. Visibility into performance allowed improvements to be made which led to positive increases in performance metrics as well as reduced risks to service level performance contract. Received recognition from leadership team and Service Excellence award

Initiated and led a cross-application defect reduction initiative. Organization realized a 40% reduction in post-release defects during an 18 month period

Co-led an 18 month project plan that developed and trained an offshore technical development team on system area applications

Supported RFP research efforts that subsequently led to new business

Launched random software development compliance audits that helped organization achieve multiple CMMI level certifications

Owned and led efforts to maintain organization’s business continuity plan. Conducted annual disaster recovery drills that decreased by 20% organization’s critical application recovery time

Consistently developed talent that improved and made significant contributions to teams. Designed, developed and implemented a cross-functional IT application system area training program that became required training for new hires and was subsequently leveraged by other organizations EDUCATION

Bachelor’s Degree – Management Information Systems – Pace University Continuing Education – Program/Project Management; Financial Planning & Analysis, Leadership PROFESSIONAL CERTIFICATIONS AND COMMUNITY

PMP Credential – Project Management Institute

CSPO Certification – Scrum Alliance

CSM Certification – Scrum Alliance

CTM – Toastmasters International

Buddy Program – Special Olympics Volunteer

Math Tutor – After School Programs

Communication Plan, Risk Management, Problem Solving, Change Management, Project Life Cycle, Agile, Waterfall, PMP, Scope Management, Customer Support, Facilitator, MS Project, MS Office, Excel, PowerPoint, Visio, SharePoint, Talent Development, Project Management, Program Management, Work Plans, Budget, Schedule, PMO, Process Improvement, SDLC, Time Management, Problem Solving, Team Player, Presentation, Project Plan, Quality, Mentor, Business Planning, Daily Scrum, Sprint Review, Clarity, Rally, Business Case, Forecast, Status Report, Risks, HIPAA, RFP, Requirements, Project Charter, business analyst, ITSM

Communication Plan, Risk Management, Problem Solving, Change Management, Project Life Cycle management, Agile, Waterfall, PMP, Scope Management, Customer Support, Facilitator, MS Project, MS Office, Excel, PowerPoint, Visio, Talent Development, Project Management, Program Management, Work Plans, Budget, Schedule, PMO, Process Improvement, SDLC, Time Management, Problem Solving, Team Player, Presentation, Project Plan, Quality, Mentor, Business Planning, Daily Scrum, Sprint Review, Clarity

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