Project Manager
Resume:
M.Wayne Robinson, PMP 623-***-****
Greater Atlanta Area ********@*******.***
www.linkedin.com/in/mwayne44/
IT PROJECT / PROGRAM MANAGEMENT
Results driven. Extensive project and program management experience. Proven ability to lead. Verifiable track record of performance. Leader of large complex projects and program management initiatives. Versatility with various platform technologies and software delivery methodologies. Flexible leader. Strong client services. Performs with sense of urgency. Accountable, credible, engaged. EXPERIENCE
Project Program Management Agile Waterfall SDLC Project Schedules Budgets
Strategic Planning Roadmaps
Portfolio Management
Project Planning
Resource Management
Vendor Management
Risk Management
Change Management
Process Improvements
MS Office Products
ACCOMPLISHMENTS
Choice Hotels International Scottsdale, AZ 06/2015 – 06/2017 IT Program Manager, Choice Privileges
Led IT project plan development and management of agile scrum teams supporting the choice privileges program. Partnered with business and scrum masters to deliver a continuous stream of multi-million dollar initiatives. Managed to scope, schedule, costs with sponsors and stakeholders across functional areas. Project Accomplishments & Value Added Accomplishments
Managed and implemented digital and non-digital projects from start to finish that resulted in a 30% increase in program membership
Forecasted, developed and managed project budgets and drove all projects to successful completion with 84% of projects completed at or below budget and remaining projects completed with average 4% variance
Collaborated with business and product owners to minimize project risks and decrease dependencies
Tracked, managed and drove to resolution 61 showstopper defects that allowed teams to maintain successful project schedule deadlines
Facilitated resolutions to resolve application, fraud, security and resilience issues
Expanded AB testing to trend channel marketing efforts, member behaviors and conversion rates
Created 4 new PM tools that advanced, standardized and improved PMO project planning and reporting
Authored overhaul of PMO policy documents to ensure operational adherence to audit controls and compliance requirements
Hewlett-Packard Phoenix, AZ 05/2012 – 06/2014
IT Project Manager Business Planning Manager - Operations (Healthcare, Financial, Hospitality, Travel) Co-led senior leadership team initiatives centered on merger of various fragmented business units from multiple industries into one umbrella business unit. Developed business planning assets that were leveraged across those industries while still retaining their industry specific business functions. Project Accomplishments & Value Added Accomplishments
Managed a complex cross-organizational project affecting multiple business units that implemented Compass. Drove launch of the time-tracking component and increased staff tracking metric from 43% to 100% which more than doubled the business unit's billable revenues
Led project to migrate and merge a business unit’s resources into PPMC. The migration enabled automated demand forecasting for 5,200 resources via LDSM and decreased paid bench time for matrixed resources
Led worldwide location analysis initiative that explored reductions and consolidations of real estate holdings and other infrastructure. Assessed affected resources, skillsets and time zone coverage. Proposed resource optimizations of high/medium/low country mix that contributed to million dollar cost reductions Page 2 of 3
M.Wayne Robinson, PMP 623-***-****
Greater Atlanta Area ********@*******.***
www.linkedin.com/in/mwayne44/
Initiated, led and drove the development of a new financial management reconciliation process that realized over $1.3M in new client revenue during first 6 months
Implemented improvements to organization's software patent submission reporting process that increased visibility of patent process and value to senior leadership. Renewed interest by senior leadership spurred a 22% YOY increase in viable patent submissions
Hewlett-Packard Phoenix, AZ 10/2010 – 04/2012
Technical Project Manager – IT Applications
Led various software development projects for healthcare clients across several project teams. Assisted with application designs, architecture, efficiency and targeted performance requirements. Collaborated with key stakeholders and helped negotiate triple constraints of scope, costs and schedules. Project Accomplishments & Value Added Accomplishments
Led clients and project teams, both on and offshore, through scope development process, established project charters, established project schedules, resource requirements and budgets
Managed multiple concurrent projects and successfully completed all 5 projects through full project life cycle
Conducted weekly meetings to ensure timely task completions, milestone and deliverable tracking
Managed risks and issues, managed stakeholder expectations, drove client communications, maintained budgets and provided weekly reporting
Developed course material and performed as PM instructor for cost management and risk management
Created new templates or leveraged existing PM best practices templates and drove their utilization into the PMO which helped increase standardization and consistency across projects EDS / Hewlett-Packard Camp Hill, PA / Phoenix, AZ 10/2000 – 04/2010 Technical Delivery Leader IT Project Manager – Software Development Led claims application development projects, production support and defect resolution teams. Created project plans and was accountable for team development and adherence to organization's software development methodology. Managed client approved work plans, software releases, vendor management licensing, infrastructure hardware/software upgrades, business continuity and disaster recovery planning and execution. Project Accomplishments & Value Added Accomplishments
Managed the healthcare claims processing and adjudications environment. Consistently met an annual performance objective that decreased overall IT processing expenses 3% - 5% each year
Led project that migrated and implemented a client’s acquired provider network. Facilitated weekly status meetings on field identifications, field data analysis, data mappings, created data dictionary, performed full mock integrations, testing and data validations. Achieved a full integration of entire acquired network and merger into existing network for over 3,500 physicians with 0 (zero) defects
Planned development, execution and implementation of a new dental offering for subscribers
Managed project that parsed RX procedure codes and routed claims into RX or medical benefits that save company millions in benefits payments
Delivered high visibility tight deadline CMS eligibility extract project that ensured Medicare compliance
Partnered on development of planning documents that upgraded EDI transactions to HIPAA v5010
Led multiple claims teams that delivered NASCO, ITS, FEP projects into the BCBSA
Partnered across functional organizations to develop a quality improvement project. Phased implementations achieved a historic high threshold of over 3 million processed claims in a single month and also achieved a new record with the highest First Pass Rate in company’s history
Mentored PMs with development of their work breakdown structures Page 3 of 3
M.Wayne Robinson, PMP 623-***-****
Greater Atlanta Area ********@*******.***
www.linkedin.com/in/mwayne44/
Launched and led an internal metric and system performance improvement project. Result was improved visibility into various applications and their performance as well as overall system performance. Visibility into performance allowed improvements to be made which led to positive increases in performance metrics as well as reduced risks to service level performance contract. Received recognition from leadership team and Service Excellence award
Initiated and led a cross-application defect reduction initiative. Organization realized a 40% reduction in post-release defects during an 18 month period
Co-led an 18 month project plan that developed and trained an offshore technical development team on system area applications
Supported RFP research efforts that subsequently led to new business
Launched random software development compliance audits that helped organization achieve multiple CMMI level certifications
Owned and led efforts to maintain organization’s business continuity plan. Conducted annual disaster recovery drills that decreased by 20% organization’s critical application recovery time
Consistently developed talent that improved and made significant contributions to teams. Designed, developed and implemented a cross-functional IT application system area training program that became required training for new hires and was subsequently leveraged by other organizations EDUCATION
Bachelor’s Degree – Management Information Systems – Pace University Continuing Education – Program/Project Management; Financial Planning & Analysis, Leadership PROFESSIONAL CERTIFICATIONS AND COMMUNITY
PMP Credential – Project Management Institute
CSPO Certification – Scrum Alliance
CSM Certification – Scrum Alliance
CTM – Toastmasters International
Buddy Program – Special Olympics Volunteer
Math Tutor – After School Programs
Communication Plan, Risk Management, Problem Solving, Change Management, Project Life Cycle, Agile, Waterfall, PMP, Scope Management, Customer Support, Facilitator, MS Project, MS Office, Excel, PowerPoint, Visio, SharePoint, Talent Development, Project Management, Program Management, Work Plans, Budget, Schedule, PMO, Process Improvement, SDLC, Time Management, Problem Solving, Team Player, Presentation, Project Plan, Quality, Mentor, Business Planning, Daily Scrum, Sprint Review, Clarity, Rally, Business Case, Forecast, Status Report, Risks, HIPAA, RFP, Requirements, Project Charter, business analyst, ITSM
Communication Plan, Risk Management, Problem Solving, Change Management, Project Life Cycle management, Agile, Waterfall, PMP, Scope Management, Customer Support, Facilitator, MS Project, MS Office, Excel, PowerPoint, Visio, Talent Development, Project Management, Program Management, Work Plans, Budget, Schedule, PMO, Process Improvement, SDLC, Time Management, Problem Solving, Team Player, Presentation, Project Plan, Quality, Mentor, Business Planning, Daily Scrum, Sprint Review, Clarity
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