Manager Project

RUPA ELIZABETH THOMAS

***** ******* **, ****** **** - 60467, Email – **************@*****.***

Tel: 224-***-**** (Mob);

SUMMARY OF QUALIFICATIONS.

1.Over 9 years of overall IT experience

2.Extensive experience as a Senior/Lead Quality Assurance Tester in preparing Test Plans, Test Scripts, Test Cases and appropriate documentation for Web-based and Client-Server applications.

3.Adept in different types of testing – Black Box, White Box, User acceptance, Solutions Validation (SVT), Market acceptance (MVT), System Integration, Regression, Functional etc.

4.ICAgile Certified Professional and highly experienced in the Agile Methodology, being able to execute and apply it to all the different phases of SDLC - requirements gathering, risk analysis, testing, defect tracking, management, reporting, validation and maintenance.

5.Experience in manual testing tools –Quality Center, ClearQuest, Team Foundation Server, Microsoft Test Manager and Test Step Editor.

6.Conceptual knowledge of Automation tools – Selenium, have used VBscripting to run tests in UFT/QTP.

7.Experienced in ETL testing and concepts, Reports and Datawarehouse validating data in all the different stages from Source to target using transformation logic.

8.Experienced at testing Adhoc Reports and Datawarehouse analysis models - knowledgeable in the ETL process with hands on testing using large amounts of data and extract files.

9.Adept at using both manual and automated testing tools to troubleshoot systems, integration, user acceptance (UAT), positive and negative, functional and regression.

10.Specialized in J2EE framework architecture and Object Oriented technologies.

11.Knowledge in Java, J2EE (Servlets, JSP, JDBC, EJB), Eclipse 3.0.1, Web Services.

12.Perform SQL validation using complex queries and joins to validate data at the backend.

13.Experience in leading on-shore and off-shore teams of 3-5 people organizing testing efforts and prioritization, performing individual team member reviews of test plans and test cases and preparing reports to management, participating in impact analysis during code fixes and performing root cause analysis of issues according to priority and severity.

14.A subject-matter expert capable of working in environments requiring a high-level of strategy and a big-picture visionary thinker, able to perform as an individual producer, lead peers and direct reports from the front.

15.Able to multitask, handling different projects at the same time in different platforms and environments.

16.Detail oriented and tasked to improve organizational effectiveness and efficiency through leadership that aligns the business processes and IT infrastructure to realize cost savings and accelerate performance,

17.Great interpersonal skills anticipating, noticing and accurately interpreting what others are feeling and being empathetic towards team members and other employees.

TECHNICAL SKILLS

Testing Tools - QTP 8.2, Quality Center 8.0, ClearQuest 7.0, Team Foundation Server 2010, Microsoft Test Manager 2010, Test Step Editor 2012, Selenium 2.45

Extensive experience in Report Builder and COGNOS creating and validating Reports for adhoc and data warehousing, Knowledge of ETL and SQL Server Integration Services in validating analysis report models.

Web Technologies - HTML, XML, Java Script, Servlets, JSP, VB Scripting.

Java/J2EE Technologies - JSP, Servlets, JDBC, AWT/Swing, RMI, EJB.

Application Servers - JRunner 5.0.

Databases - Oracle SQL Developer 4.1, Microsoft SQL Server, MS Access, Foxpro.

Programming Languages - Java, C, C++, Cobol, Visual Basic/Developer 2000.

Operating Systems - Windows 95/98/2000/ XP/ NT, Windows 7, MAC 10.4/10.5

Other Software / Tools - Dreamweaver, Photoshop.

EDUCATION

Masters in Computer Application, M.C.A., Madurai Kamaraj University, India. Graduated with 1st Class, May 2003.

Bachelor of Science, B.S. (Computer Science), Bangalore University, India. Graduated with 1st Class, May 2000.

PROFESSIONAL EXPERIENCE

1)Employer – IBM

Client – Kantar (WPP), Chicago

Sr QA Lead and Release Manager June 2015 – Current

Responsibilities.

As a Lead for the last 2.5 years, have been -

1.Mentoring and directing a team of offshore QA comprising a QA lead, 2 senior QA and a junior QA.

2.Assigning tasks on a daily basis and making sure they are completed by the assigned timeline.

3.Involving in project management activities, deciding timelines and communicating deadlines with client, prioritizing testing activities with team and scheduling.

4.Managing any defects that have come up and tracking the Defect Life cycle to fixing, re-testing and bug closing.

5.Holding status meetings with offshore team on a regular basis and communicating progress and tasks accomplished with the QA lead offshore.

6.Communicating issues and needs with Team Leads and Project Manager and resolving conflicts.

7.Coming up with Strategic Test Plans and ideas for QA’ing medium to large projects in consultation with Development and technical leads and mentoring the offshore team accordingly.

8.Co-ordinating UAT and Production issues with End Users, assigning tickets to appropriate teams for resolving and managing ongoing weekly Releases as Release Manager.

9.As part of the development team for Kantar Business Solutions (Client), involved in ETL testing of Cognos Reports starting from Source and ending in target, validating data on the database with complex queries using transformation logic provided in Mapping documents and also testing Reports consisting of both formatted reports and Query studio packages in Cognos. Testing also revolves around building queries for complex reports with information provided in technical specs and business requirement documents. All the data involved is financial based.

10.Consistent in producing high quality results from time to time, producing valuable metrics for future references and maintaining proper documentation regarding QA processes, test cases, re-suable regression suites etc. Highly involved in root cause analysis of defects.

Environment.

IE 11, Oracle SQL Developer 4.1, Cognos and Query Studio, Web, ETL, Datawarehouse, DataMart, UFT

2)Employer – Allscripts (Health Care), Chicago

Lead/Senior Quality Engineer May 2010 – May 2015

Responsibilities.

As a Lead/Senior for the last 5 years, have been owning project modules co-ordinating the QA efforts and assisting the Project Manager within a specific area of expertise and involved:

1.Allocating QA Resources within different teams, identifying their personal strengths and weaknesses and assigning appropriate tasks and duties to assist with my owned module.

2.Tracking progress of QA efforts by scheduling regular stand ups, communicating issues and ways to resolve existing and potential bugs and for continuous quality improvement within my owned module.

3.Managing time and giving proper estimates to the Manager and discussing ways for improvement with upper management and providing suggestions to resolve constraints.

4.Collecting metrics that pertain to progress made on a sprint by sprint basis, creating reports in TFS and Excel (traceability metrics, % of injected production defects, categorizing Root causes, status values of Work items etc) and communicating them on a regular basis to Management.

5.Established a complete Agile process for my team from scratch by initiating it with upper management, and helped in elaborating it for my team that included activities starting from requirements gathering till maintenance and upgrading.

6.Maintaining test suites for each release and also for Regression purpose, creating new ones and updating existing ones based on feature enhancements and suggesting appropriate ones for Automation.

7.Holding 1-1 meetings with individual QA’s within my team trying to help them with specific weaknesses, setting up individual goals to achieve challenging fronts and recommending them for raises and career development.

8.Assure Product Quality through the development of manual and automated test cases.

9.Ensuring test design is traceable to requirement and achieving a high level of requirement and test execution coverage while continuously improving test scripts and product coverage.

10.Execute all assigned testing, manual and automated according to schedule and any productivity targets committed.

11.Support root cause analysis exercises against target areas, propose corrective approaches for measurable improvements, track and report progress and communicate the plans and results effectively to drive change,

12.Escalate concerns about project/product/process quality in clear, timely, collaborative, constructive way.

13.Participate in defect reviews and other project efforts, providing clear status when needed.

14.Participate in client and stakeholder meetings to review requirements and products, track opinions and demonstrate progress of feature in development.

Environment.

IE 6/7/8, Microsoft SQL server, Report Builder and Reports, Web, XML, Selenium

3) Employer - Salem tech, Chicago.

Client - Harris Bank, Buffalo Grove.

UAT/QA Analyst – Consultant. June 2009– April 2010

Harris Bank was involved in developing a new web application for online banking for its customers throughout the US. It has included extensive new features like additional security, Harris total look, e-bill features, expanded transaction history and much more.

Responsibilities.

1.Involved in functional, positive/negative, regression, stabilization and system testing in a constantly changing technical environment.

2.Developing high level test cases from functional and technical specifications in line with the business module.

3.Validate and document product functionality across releases.

4.Perform Black Box testing of the entire application.

5.Validate results and products in the server database to ensure integrity of the system.

6.Manages defects and issues using the defect tracking system with Rational ClearQuest.

7.Communicate issues effectively and report to different managerial level.

8.Extensive interaction with program managers, developers and managers on a day to day basis to resolve issues and develop testing strategies.

9.Assisting the team lead with documenting and validating results, managing metrics and coordinating activities with various off-shore teams.

Environment.

IE 6/7/8, Mac 10.4, Mac Leopard 10.5, Java/J2EE, IBM Mainframe

REFERENCES: Available on request.

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