Customer Service Data Entry

Brenda D. Huff

*** ****** ****** *******-*****, NC 27101 336-***-****

– ***********@*****.***

Summary of Qualifications

●Many years of Insurance Experience Time Management Adaptability

●Medical Coding Experience Team-Player Dedicated

●Customer Service Skills Quick Thinker

Experience:

●Winston-Salem Urban League Winston-Salem, NC

Program Assistant 7/26/16 to present

Collect data to encourage the goals of SCSEP and strength the framework of the services provided. Filed and updated participant information in appropriate areas of program. Prepare spreadsheets denoting enrollment and assignment placements. Assisted with auditing and submitting other required documents..

●Ranstad Temporary Service Winston-Salem, NC

Customer Service Rep 08-29-2015 to 11-06-2015

Answer incoming calls for AON Insurance Company clients. Updated and provided individual customer information concerning benefits, payments received, verify physician locations within their specific plans, gathered corrections to be made and sent letters for information when appropriate.

●Winston-Salem Urban League Winston-Salem, NC

Program Assistant 05-01-2015 to 08-25-2015

Filed and updated participant information in appropriate areas of program. Prepared spreadsheets denoting enrollment and assignment placements. Assisted with auditing and data entry.

●EMS/MC Clemmons, NC

Billing Specialist/Customer Service Rep 03-2008 to 01-2011

Successfully handle ambulance billing that included selecting the correct CPT codes indicated from EMT notes and transposing this to the claim narratives. Check benefits to determine the method of payment of clams. Call for insurance identification numbers and addresses. Gather and enter customer insurance information and prepare for filing. Handle incoming calls concerning ambulance invoices and resolved complaints.

Education

●University of Phoenix (online) Phoenix, AZ

Associate Degree – Medical Management

●Washington School for Secretaries Washington, DC

Certificate in Secretarial Science

●Forsyth Technical Institute Winston-Salem, NC

Certificate in childhood development

●A & T State University Greensboro N.C. Completed 2 years of English Course work

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