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Customer Service Air Force

Location:
Goldsboro, North Carolina, United States
Posted:
January 23, 2018

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Influential Logistics and Supply Chain Leader directing daily operations in

support of the US Air Force for past 4 years. Precise in managing multimillion- dollar inventories and assets – purchasing, budgeting, storage, distribution, and maintenance. Consistent in achieving safety, quality, and efficiency goals. CAREER NARRATIVE

United States Air Force

Fuels Management Officer, Seymour Johnson AFB, NC 2016-Present No lost-time accidents or bad fuel issues during leadership tenure for largest flying-hour program in Air Combat Command.

Superintended 75 enlisted and contract personnel supporting base fuel and cryogenic operations, across 6 operational and administrative sections, and 3 shifts. Controlled receipt, storage, and distribution of 40.3 million gallons of fuel and cryogenics, annually – 5 fuel types and liquid oxygen. Directed operational control and maintenance for 25 vehicles and 35 facilities – $37.4 million value. Provided resources, tools, training, and support to meet stringent regulatory, quality, operational, safety, environmental, and documentation requirements.

Removed roadblocks and engaged internal and external resources in support of efficient flight line movement in fast-paced, tightly timelined operations – 360+ flights daily, consuming up to 1 million gallons, weekly.

Researched and resolved emerging and reoccurring issues. Reviewed quality assessments and inspections reports, ensured inventory and invoicing accuracy, and initiated corrective action.

Invigorated personnel. Responded to employee concerns and instituted fueling uniform program. Protected personal uniforms and boosted overall team morale.

Reduced vehicle maintenance timeline. Applied continuous improvement practices in saving 58 work-hours per vehicle. Streamlined processes and reorganized workflow.

Material Management Officer, Malmstrom AFB, MT 2016 Oversaw 30 military and civilian personnel in managing squad and unit equipment warehouse for 4000-resident base. Directed supply warehouse operations and controlled spare part and nuclear weapon-related material for intercontinental ballistic missile program during 5-month assignment.

Ranked #2 of 226 lieutenants in base command (wing).

Organized and collaborated with several base agencies on supply warehouse construction overhaul.

Vehicle Management Officer 2014-2016

Re-established departmental continuity after 3 experienced leaders retired or reassigned, only 6-months into new assignment.

Directed 88 military and civilian personnel in managing base vehicle fleet and missile transportation vehicles. Oversaw 10 maintenance and administrative sections supporting 14,000-square-mile, missile complex operations; including 718 nuclear and conventional vehicles – $64 million value. Exercised fiduciary control of $1.2 million vehicle spare parts, repair, and maintenance budget. VALUE PROPOSITION

Customer-Focused Operation

Strategic & Tactical Planning

Cross-Functional Team Leadership

and Motivation

Employee Development and

Empowerment

Project Management

Documentation & Records Accuracy

Regulatory Compliance

Operational & Performance Metrics,

Measurement, and KPI Analysis

Staff Motivation and Talent

Management

SUMMARY OF QUALIFICATIONS

Steady leadership in fast-paced

environments

Building rapport and communicating

clearly across internal and external

operational levels

Prudent in budget administration

and operational oversight

Improving processes, boosting

productivity, and meeting objectives

Emotional intelligence needed to

facilitate, motive, and drive change

EDUCATION

United States Air Force Academy

Colorado Springs, CO

Bachelor of Science (BS)

Humanities 2013

American Military University

Masters of Arts (MA)

Transportation and Logistics

Management (18 credits earned)

SPECIALIZED TRAINING

Sandia National Laboratories Nuclear

Weapons Stockpile Training

Defense Logistics Agency Joint Responsible

Officer and Terminal Manager

Multiple USAF Leadership, Readiness, and

Emergency Management Courses

Honorably separating

January 2018

LAYNE LANGE

LOGISTICS OPERATIONS MANAGEMENT

CUSTOMER SERVICE OPERATIONAL PLANNING RESOURCE ALLOCATION SUPERVISION TEAM BUILDING QUALITY ACCURACY COMPLIANCE SAFETY METRICS Optimizing logistics processes and motivating teams towards excellence 907.***.****

ac35ha@r.postjobfree.com

101 Northwinds Drive, Pikeville, NC 27863

Established and enforced safety standards; ensured regulatory and procedural compliance. Set and supported flight training and performance goals.

Selected to represent base operations and contribute to the Global Strike Command’s force improvement team

– one of 30+ team members, gathering forward thinkers in planning operational shifts.

Earned wing-level award in 2014 for operational contributions, process improvements, and problem resolution. Deployment and Distribution Officer 2013-2014

Led 66 personnel in directing base outbound cargo and passenger movement, vehicle operations, and aerial port operations. Managed $471 million Arms, Ammunitions, and Explosive Program inventory and $71 million vehicle fleet, and nuclear weapon-related material (NWRM) – internal controls, tracking, packing, shipping, and deployment functions. Accepted unit emergency management duties in addition to operational accountability.

Ensured team readiness. Planned squadron training. Presented emergency, HAZMAT, and nuclear training and drilled response. Contributed long-range, operational strategic planning.

Pulled together cross-functional efforts to accomplish mission goals. Established and nurtured relationships with internal and external resources. Developed extensive and effective professional network. NOTABLES

Volunteer Rugby Coach, Electric City Rugby Club, Great Falls, MT

Energized rugby team. Led team to 10-game winning season, attaining state semifinals for first time in team’s history. Turned around 1-win per season record with disciplined regimen supported by solid leadership. Layne Lange 907.***.**** ac35ha@r.postjobfree.com Page 2



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