Human Resources Employee Relations
Resume:
EMMANUEL DAVIS
*** ****** ** ***** ***** #****, Mississauga, Ontario, L5B 0C6, 647-***-****, ************@*****.***
A proactive, result-driven Human Resources Professional
who delivers high quality results in all assignments.
Key areas of strength include the following:
Employee Relations
Labour Relations
Recruitment
Payroll/Benefits
Training & Development
Service Excellence
Gate Group, Canada, Mississauga, ON May 2017 - Present
Sr. Manager, Human Resources (HR Leader)
Operates as a strategic business partner with management and leadership team members to understand business objectives and identify human resource strategies to meet changing needs; develops and implements human resource strategies, tactics, programs, and processes to enhance operational performance and efficiencies.
Partners with operations and recruiting functions to identify and understand workforce needs; actively participates in implementing and improving local recruiting strategy and processes.
Develops standard operating procedures and processes to maintain a high level of measured HR delivery to policies, procedures and employee/labor relations efforts
Partners with operations and other key functions to develop programs that support employee engagement and retention.
Led collective bargaining and Union relations activities
Managed the grievance handling procedure including, supervising investigations, labour/management meetings, liaising with union, arbitration hearings and perform other activities necessary to resolve grievances
Leads unit-wide human resource strategies, programs, and processes.
Leads and manages all unit human resources personnel.
Proactively plans and conducts all local labor relations matters including establishing and maintaining positive relationships with key stakeholders; negotiations of local agenda to the National Master Agreement including grievances and arbitrations as needed to comply with collective bargaining agreements.
Coaches management team on employee relations, labour relations employee engagement and retention, and compliance and escalates issues to regional and corporate compliance as appropriate.
Partners with operations and training functions to identify training and development needs and develops and implements programs; manages new employee orientation and onboarding.
Manages the performance management process ensuring goal and objective setting is in line with unit goals and reviews are conducted on a bi-annual basis; supports related development planning.
Manages the talent review process and ensures succession plans are in place for operational leadership and talent gaps are identified and addressed accordingly.
Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws, and applicable collective bargaining agreement(s).
Mediates and resolves employee relations disputes as necessary.
IQOR Canada, North York, ON April 2014 - April 2017
Regional Human Resources Manager
Provided frontline Human Resources support to all business units to ensure consistency and open communication across all lines of business within all branches in Canada and part of US.
Ensured that all HR policies and programs meet local and international legal requirements and compliance.
Utilized HR metrics to help enhance business performance and providing recommendations for HR solutions.
Led collective bargaining and Union relations activities
Managed the grievance handling procedure including, supervising investigations, labour/management meetings, liaising with union, arbitration hearings and perform other activities necessary to resolve grievances
Provided guidance to management on how to manage employee relations issues such as correcting poor performance and employee misconduct and coaching them to embark on progressive discipline when performance is unacceptable.
Directed compensation programs such as salary reviews, equity concerns, benchmarking, retention concerns, bonus plans etc.
Directed Training and Development programs for employees including, management and leadership development process, career development etc.
Directed succession planning, performance management and talent management to ensure that effective and logical replacements in executive, management, technical and professional positions are developed within the organization.
Led recruitment process and developed strategies for certain positions, created role profile and partnered with hiring managers to understand skills and background required for every opportunity and provided expert advice and coaching to hiring managers throughout recruitment process.
Directed HR reporting to facilitate support and recommendations to senior management.
Identified needs to ensure training programs are provided to management and employees.
Ensured all HR processes and policies are executed.
Provided day to day coaching and support to management and supervisory teams on various disciplines.
Provided expert advice on human resources policies and procedures and resolved workplace conflict
Directed payroll and benefits administration.
Directed Employee engagement activities.
Developed and Directed New Hire Orientation sessions including employee set up and coordination to ensure flawless delivery of orientation program to result in successful employee on-boarding.
ARAMARK Canada Limited, Etobicoke, ON February 2011 - March 2014
Senior Manager, Human Resources
Provided frontline Human Resources support to all business units to ensure consistency and open communication across all lines of business in Canada and US.
Partnered with business leaders to assess organizational needs.
Directed succession planning, performance management and talent management to ensure that effective and logical replacements in executive, management, technical and professional positions are developed within the organization.
Led collective bargaining and Union relations activities
Managed the grievance handling procedure including, supervising investigations, labour/management meetings, liaising with union, arbitration hearings and perform other activities necessary to resolve grievances
Directed HR reporting to facilitate support and recommendations to senior management.
Identified needs to ensure training programs are provided to management and employees
Directed performance management plans.
Led all recruitment activities, provided expert advice and coaching to hiring managers throughout the recruitment process.
Directed compensation programs such as salary reviews, equity concerns, benchmarking, retention concerns, bonus plans etc.
Directed Training and Development programs for employees including, management and leadership development process, career development etc.
Developed change management plans to support organizational needs.
Provided guidance to management on how to manage employee relations issues such as, termination, correcting poor performance, employee misconduct and coaching them to embark on progressive discipline when performance is unacceptable.
Directed HR reporting to facilitate support and recommendations to senior management.
Developed training programs for employees including, managing grievance process, performance review process and how to manage performance improvement plan (PIP).
PEPSICO, Mississauga & Peterborough, ON July 2006 – February 2011
Human Resources Manager/ HR Business Partner
Served as a main contact for all employee and labour relations issues and delivered appropriate and effective employee & labour relations services.
Managed succession planning, performance management and talent management to ensure that effective and logical replacements in executive, management, technical and professional positions are developed within the organization.
Coached managers on the various employee relations concerns.
Managed HR reporting to facilitate support and recommendations to senior management.
Utilized HR metrics to help enhance business performance and providing recommendations to HR solutions.
Led collective bargaining and Union relations activities
Managed the grievance handling procedure including, investigations, labour/management meetings, liaising with union, arbitration hearings and perform other activities necessary to resolve grievances.
Managed the discipline process and advised managers on disciplinary actions and other employee relations matters.
HR point person in all employee relations related policies and processes which resulted in increased employee awareness.
Provided guidance to management on how to manage employee relations issues such as correcting poor performance, employee misconduct and coaching them to embark on progressive discipline when performance is unacceptable.
Coordinated Joint Health and Safety Committee to ensure legislative compliance and met corporate objective of workplace safety
Provided expert advice on human resources policies and procedures and resolved workplace conflict.
Conducted investigations on employee relations issues including sexual harassment and discriminations complaints.
PEPSI BOTTLING COMPANY 2004 - 2006
Human Resources Generalist
Managed recruitment process to ensure proper staffing.
Administered and interpreted collective agreement and HR policies.
Proactively understanding the training requirements for employees and ensured that defined training plans are actioned and coordinated with L&D.
Handled employee issues and assisted in the resolution of employee conflicts in workplace.
Coordinated process and advised managers on disciplinary actions and other labor relations matters.
Acted as corporate benefits liaison, to ensure service quality and resolution of employee benefits issues.
Coordinated Joint Health and Safety Committee to ensure legislative compliance and met corporate objective of workplace safety.
Coordinated all training programs.
Partnered with hiring managers to understand the skills and background required for each opportunity and provide expert advice and coaching to hiring managers throughout the recruitment process.
Conducted New Hire Orientation including employee set up and coordination to ensure flawless delivery of quarterly orientation program to result in successful employee on-boarding.
Assisted with payroll processing, managed HR audits for compliance, managed WSIB
Executed recognition programs.
PENTEC, Mississauga, Ontario 2003 - 2004
Recruitment Specialist
Partnered with hiring managers to understand the skills and background required for each opportunity and provided expert advice and coaching to hiring managers throughout the recruitment process.
Conducted employment advertising campaigns and programs by developing and managing a network of recruitment and referral including networking with schools and colleges, employment services and professional associations.
Provided staffing support including preparing and managing internal and external job postings, screening and submitting candidates, managing interview process for hiring managers, reference checking and following-up for assigned job vacancies.
EDUCATION
2004- 2005 Sheridan Institute of Technology, Ontario
Post Graduate (Certificate for Human Resources Management)
CHRP candidate
1999- 2003 University of Toronto, Ontario
Bachelor of Arts, Industrial Relations (HR) and Sociology
COMPUTER SKILLS: MS Word, PowerPoint, Excel, SAP, PeopleSoft, ADP, Ceridian and ORACLE
REFERENCES: Available upon request
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