Customer Service Data Entry

Tiffany Talley

*** ***** ***** ****** ************, NC 27284 336-***-**** ***********@*****.***

OBJECTIVE

To obtain an administrative, clerical, or customer service related position utilizing gained skills, knowledge, and experience.

SUMMARY OF SKILLS

Motivated, team player with over 8 years of solid clerical, administrative, and customer service work experience.

Excellent verbal and written communication skills.

Solid experience utilizing computer and data entry software programs.

EDUCATION

Adult Education Center, Danville, VA (General Educational Development Diploma, January 2009)

EXPERIENCE

FFF Enterprises Inc., Kernersville, NC

Packer, August 2017 – October 2017 (seasonal)

Served as a seasonal packer, ensuring flu vaccination products were properly managed, stored, and placed for shipment. Utilized computer software to identify and locate order numbers. Scanned orders to accurately and efficiently match lot and batch numbers against customer order requests. Properly printed and placed shipping labels on designated packaged in preparation for shipment in a timely manner. Demonstrated outstanding service and communication skills to effectively complete assigned tasks.

Salem Baking Company & Dewey's Bakery, Winston-Salem, NC

Data Entry, October 2011 – December 2011 (seasonal)

Recorded and processed customer orders over the telephone, entering information into the MAS accounting system. Accepted various payments for sales transactions, and ensured accurate and efficient data entry of payment information. Resolved order concerns, and answered inquiries regarding products and policies. Created and edited invoices, and processed requests for catalog mailings.

My Twinn, Chatham, VA

Master Artisan/Stylist, September 2009 – June 2011

Responsible for processing orders for the custom assembly and styling of ‘MyTwinn’ dolls. Duties included gathering, organizing, cutting, and styling hair for doll placement, painting and embroidering unique facial features such as eyes, eyebrows, and eyelashes, and providing a creative dress style and flair for each doll. Created all custom dolls individually, according to specific customer requests and specifications, ensuring all work completed exceeds order expectations. Additional administrative duties included performing product quality assurance audits, and cross referencing finished products, parts, and assembly with order specifications,

H&R Block, Danville, VA

Customer Service Coordinator & Administrative Support, January 2009 – February 2009 (seasonal position)

Functioned as a customer service coordinator during peak tax season. Communicated with clients and customers via telephone and in-person to schedule appointments for company tax preparers. Managed all appointment scheduling, including schedule adjustments, cancellations, and re-scheduling. Filed and distributed income tax checks, accepted and recorded payments, and answered customer/client inquiries concerning company policies and procedures. Provided friendly and professional customer service at all times, ensuring appointment times were appropriately and adequately scheduled, with minimal to no wait time.

KBToys, Blairs, VA

Administrative Assistant, November 2007 – January 2008 (seasonal position)

Served as an administrative assistant for the Picking department. Responsibilities included utilizing Kronos to manage employee payroll records, update employee attendance, terminations, and leaves of absences. Created various payroll and attendance reports for the Office Manager, and monitored employee attendance records to ensure compliance. In addition, managed the supply room inventory, answered the telephone, recorded and distributed messages, and completed all tasks in an accurate and efficient manner.

Unique Industries, Blairs, VA

Shipping Clerk & Administrative Support, January 2003 – August 2007

Responsible for providing technical assistance and clerical services to the Shipping Department. Performed data entry, resolving inventory issues with relocation movement and replenishment activities, validating the status and relief of inventory for processed orders, and establishing the appropriate documentation for all JDE issues. Created reports, investigated failed orders, updated carton counts, and provided administrative support such as filing, managing, and organizing computerized information and documentation.

COMPUTER SKILLS

Microsoft Office (Word, Excel), Kronos, MAS, JDE, Data Entry

References Available upon Request

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