MARK J. SHORES

OBJECTIVE

Director / Manager level; Client relations, compliance, and quality standards.

SKILLS

Program/Policy development;

Client relations;

Compliance and Quality Standards management

MARK J. SHORES

PASADENA, TX.

(832) 756 – 3492

ac35f6@r.postjobfree.com

CLIENT RELATIONS, QUALITY STANDARDS, AND COMPLIANCE

NAACP / ASIS

EXPERIENCE

Director - Human Capital Management and Quality Control

Signal88 Security of Houston - Houston, TX

October 2015 to Present

• Developed and implemented Human Capital Management processes (selection, hiring, training and evaluation) of

all Signal88 - Houston personnel.

• Developed and implemented general, and site specific policies and procedures, to ensure compliance with client,

state and federal standards.

• Managed budget for maintenance requirements and equipment needs.

• Provided first-line liaison for client security requirements and concerns, and provided security analyses and quality

control recommendations for client security improvements.

• Developed and managed Quality Control policy and procedures for internal and external application.

Training Standards and Compliance Officer /SOC Camera Operator

G4S Secure Solutions - Houston, TX

July 2015 to October 2015

July 2015 - October 2015

• Identified and implemented site security upgrades and training for assigned contract security personnel, according

to MARSEC requirements.

• Developed and implemented site-specific security procedures.

• Monitored all CCTV, I/R, and access systems for all areas plant-wide.

Site Supervisor

Prudential Security / Veterans Administration, Michael E. DeBakey VAMC - Houston, TX

January 2015 to July 2015

• Supervised all contract security personnel responsible for the physical security and protection of residents and staff.

• Provided site liaison between VA Police Department and Prudential Security.

• Identified and implemented on-going procedural training requirements to meet state and federal compliance

requirements.

• Coordinated security emergency response operations policy to augment VA Police.

Safety and Security Supervisor / Command Center Operator

SFI Security /Johnson & Wales University - Charlotte, NC

November 2008 to November 2009

• Safety and Security Supervisor and Command Center Operator.

• Supervised crew of 6 contract security personnel.

• Coordinated all emergency response personnel.

• Identified and administered all required and on-going security training.

Operations & Program Development Manager

U. S. Security Associates, Inc - Irving, TX

November 2002 to May 2005

• Managed daily operational requirements for all client sites.

• responsible for policy development and enforcement,

• Assisted with annual fiscal budget requirements and preparation.

• Increased branch profitability by 15% annually.

• Identified and managed security program for individual client sites.

• Identified and implemented site-specific procedural requirements.

• Increased employee retention by 47% annually

• Decreased non- billable costs by 76% annually

Safety and Security / Program Development Manager

Allied Security @ Texas Instruments - Dallas, TX

August 2001 to November 2002

• Developed, coordinated and implemented physical safety and security training program, for world-wide operations.

• Developed policy and procedure for quality assurance.

• Increased employee retention by 26%.

Loss Prevention Coordinator

Allied Security @ Cisco Systems Inc - Dallas, TX

September 2000 to August 2001

• Managed Loss Prevention operations program

• Investigated all major Loss Prevention cases in the Dallas and Austin areas.

• Developed policy and procedure for all aspects of daily loss prevention operations.

• Developed and implemented loss prevention training program.

Loss Prevention Operations Manager

Nortel Networks - Richardson, TX

October 1998 to September 2000

• Managed Loss Prevention/Security operations program for Nortel Networks' 25 facilities.

• Managed a staff of 4 Supervisors, and 110 Officers.

• Developed and implemented Policy and Procedure Manual, for training and daily operations.

• Responsible for billing, payroll, and scheduling.

• Ensured ISO 9001 compliance and certification.

State Trooper / Deputy Sheriff / Tactical Team Leader

Law Enforcement - Nationwide

May 1980 to September 1998

• Shift Supervisor, Advanced Accident Investigator and Reconstructionist, Field Training Officer - Mass. State Police

& Texas Dept. of Public Safety

• Criminal Investigator, Field Training Officer -MA. State Police & Harris County Sheriff's Department

• Tactical Team Leader/K-9 Handler - Vance International, domestic and world-wide

Education

Bachelor in Science in Criminal Justice

Southern Baptist University / Community College of U.S. Air Force –1978

GPA: 3.95

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