Customer Service Data Entry

Amgad K. Matta

Las Vegas, NV ***** 702-***-**** ***********@*****.***

PC Technician. Bilingual Customer Service & Office Administrative Professional

Highly qualified Computer Hardware Technician with thorough background in hardware, software, IT network administration and computer repair. Strong leadership skills and ability to supervise, mentor and coordinate work teams…With 7+ years of diversified experience in a range of customer service positions. Exceptional customer service abilities as demonstrated through generating repeat business. Experienced in procedures. Legal background with half a decade experience as a lawyer. Additional fluency in written and spoken Egyptian Arabic.

Customer Service

Front Desk Service

Clerical

Dispute Resolution

Sales & Marketing

Data Entry

Software & Hardware

MS Office Applications

Arabic Fluency

Professional Experience

Antivirus installation and virus detection. Back-up care, driver search and setup. Network troubleshooting, data recovery and maintenance. Hardware locating and purchasing.

CompTIA A+ certified professional, proficient with track record in computer architecture

Install software and hardware on standalone individual computers, ensure care of peripheral devices and end-user workstations, help in supplying desktop computer program options,

outstanding customer of computer network service skills with the highest number of positive reviews. Polished communication and presentation skills

Ensure thorough inventory of computer related supplies is recorded and maintained.

Introduced an antivirus solution that spanned both LANs and WANs using one server for control.

Set up office at start of shift, creating a warm and welcoming environment for all walk-in customers. Met individually with clients to perform assessments and determine needs. Assisted clients in filling out proper forms and in obtaining various documents. Consistently coordinated office staff in providing prompt, personably, and accurate service. Maintained strong knowledge of case noting, documentation, and reports. Maintained comprehensive knowledge of local community partners, directing clients to local resources. Assisted in a wide range of office administrative duties. Exceptional commitment to customer service, consistently generating positive reviews and achieving the highest degree of customer satisfaction.

Employment History

RAB/TV Hot Box, Las Vegas, NV 04/2016 – Present

TV Pilot – host

Telecom Egypt, Alexandria, Egypt 05/2013 – 05/2015

Agent Call Center – Customer Service–computer technician

Law Offices of Matta, Alexandria, Egypt Lawyer 01/2011 – 01/2016

Education & Professional Development

CompTIA A+ certification

2017

Las Vegas NV

Stagehand certification

CSN-2017

ICDL International Computer Driving License

(ACT)

National Career Readiness Certificate

BA in Law

Alexandria University

Alexandria, Egypt

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