M.A. Arun Xavier

Phone: 603-***-****

Email: ac359y@r.postjobfree.com

Summary

●Experience in Software Development Life Cycle (SDLC) and project life cycles such as Agile and Waterfall.

●Proficient in creating business requirement documents (BRD), functional requirements documents (FRD), Use cases diagrams, Activity diagram, Class diagrams, and Sequence diagrams.

●Actively participated and functioned in Joint Application Development (JAD) sessions.

●Transforming the needs of business users and stakeholders to the functional/technical requirements.

●Evaluated client business requirements and transforming into a format where technical staff can create solutions for those requirements.

●Served as a critical resource and liaised between subject matter experts and technologists throughout the project life cycle.

●Participated in broad accomplishments in deciphering business prerequisites and client desires into detailed particulars to make Use Case charts and Process Flow graphs by utilizing Unified Modeling Language (UML).

●Powerful correspondence with outside customers and inside groups.

●Worked with Analysts, Managers, Developers and Testers for complex projects during the SDLC.

●Identified and communicated risks and with possible solutions.

●Interacted with QA team for Unit/Integration/System testing.

●Involvement in arranging and creating Test Plans, Test Cases and Test Scenarios to meet item's business and arrangement prerequisites.

●Solid diagnostic aptitudes amid Functional Testing, Regression Testing and UAT Testing.

●Planned and directed inside preparing programs for created applications.

●Involvement in Risk Assessment, Business, Gap Analysis and Rule Analysis.

●Involvement in characterizing venture points of reference, plans, observing advancement and refreshing plans as required utilizing MS Project.

●Learning of Change Management and Configuration Management.

●Strong aptitudes in composed and oral correspondence with the capacity to present and understandable complex ideas.

●Excellent knowledge in MS Office (Excel, PowerPoint, Word, Outlook).

Professional Summary

Calance – Laguna Hills, CA 04/2012 – 12/2017

Business Analyst

Client: Citigroup

The project involved working on the portfolio trading and research analytics application that connects the Citi’s trading desk to various exchanges like NYSE, AME and their clients as well as to connect with investment analytics. This application served the purpose of improving the trading capabilities of the company through connection; Portfolio Managers could gather more information for analysis and trading.

●Conducted Requirements Gathering sessions with Portfolio Managers, Equity Research Analysts, Traders and SMEs.

●Involved in creating the BRD using SPS (SharePoint Portal Services) and Product Requirement Specification (PRD) for the system.

●Assisting the business team in Business Case Modeling.

●Provide support to capital markets and gave many presentations on marketing pitches.

●Analyze and prepare materials for all capital markets and evaluate all approvals for same.

●Worked on Use Case Modeling using MS Visio and Visual Paradigm for preparing Functional Requirements Documents.

●Adept at developing new business opportunities, as well as managing and growing existing accounts.

●Performed client satisfaction services by provision of continuous support to Microsoft Dynamics applications.

●Developed an understanding of financial information, such as financial statements, company accounts and sector data

●Examined and interpreted data from different sources and understood the impact for investment decision making.

●Developed expertise in the mutual fund industry, specific fund families, various market sectors and corporate stewardship issues.

●Supervised the efficient working of Electronic data exchange (EDI)

●Remain updated about latest trends in the mutual fund market industry to solidify investment presence and by default, investment profits.

●Built good configuration management practices like having an automated nightly regression build using Quick Test Professional.

●Organizing weekly Project Status and Task Review meetings.

●Created PowerPoint presentations and project updates using MS Project for management review.

●Performed SWOT and GAP Analysis for new functionality requirements as well as prioritized them based on actual business needs.

●Facilitated JAD sessions and conducted peer review meetings periodically to keep track of projects milestones.

●Ensure quality of master data in key systems, development of processes with other data owners to support and maintain the data integrity.

●Identified opportunities to use customer data to develop customer strategies and improve business performance.

●Assisted Project Manager in preparing the project schedules, milestone tracking, and resource allocation using MS Project.

●Undertook project risk management and business process analysis review of the implementation of different stages of the applications.

●Collaborated with the QA team to ensure adequate testing of software, maintained quality procedures, and ensured that appropriate documentation was in place.

Client: Jo-Ann Stores Inc

The project was to create an online store built on Ecommerce that will make it easy for customers to find what they are looking for, inspire them with creative ideas, and convince them to complete their online transactions. The client wanted a robust ecommerce platform as the foundation for a scalable Web Business.

Gathered requirements by conducting Meetings and Brainstorming sessions with End Users and SMEs, and document them.

Performed GAP Analysis of the processes to identify and validate requirements.

Participated in Data Modeling, Data Mapping and Logical Data Modeling.

Identified/documented data sources and transformational rules required populating and maintaining data warehouse content.

Created Use Cases, Activity Diagrams, State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams using Visual Paradigm for UML thus defining the Data Process Model and Business Process Model.

Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.

Applied UML notations and methodology in developing models that accurately represented the business process and workflows and clearly communicate them to the Stakeholders.

Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.

Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.

Client: BJC Healthcare

BJC Healthcare is one of the largest non-profit healthcares in the United States. The project involved implementation of a web-based claims processing and management application to manage health insurance claims electronically providing real-time patient insurance information including 278, 837 I, P and D. Data was automatically translated to meet HIPAA 5010 compliance standards and the privacy of transactions was protected.

Prepared scope of the project and developed new business process along with process mapping and user task analysis.

Worked closely with environment configuration team to ensure that it was ready for UAT handoff.

Studied business requirements and conducted User Interviews to identify and document the data discrepancies and their sources.

Worked with the vendors in understanding the COTS architecture and mapped the requirements to the tool specifications.

Participated in gathering requirements and developing Use Cases by being a part of the interactions with different Functional Groups for ICD 9-10 Conversion.

Assisted with Used gap analysis framework to identify AS-IS processes of claims transactions of HIPAA X12 4010/4010A standard and TO-BE processes (ICD-10- CM and ICD-10- PCS compliance requirements) of 5010 standard.

Additionally, used Electronic Medical Record (EMR) to extract useful information regarding patients for claim submission to the insurance company.

Created Functional Specification Documents for the Agency and Membership system

Reviewed EDI companion guides for all payers to ensure compliance, edit integrity and maintain up-to- date list of payer contacts.

Assisted in analyzing User Stories and segregated them into high level and low level.

Prepared product backlog working with product owner and other SME as well as prioritized user stories and assigned to different sprints. Facilitated daily stand ups and managed task board with User Stories and board as well as prepared and tracked Burndown Charts and Velocity Charts for timely delivery of projects.

Analyze functional and project specifications to assess project scope and system impacts. Participate in meetings on project plans and project status reports involving upper management.

Shadowing projects from beginning to end following SDLC and communicate with project team, analysts and developers, daily to track progress of projects.

Support Product owner on a cross functional Agile development team.

Documenting requirements and acceptance criteria for use by development and QA.

Documenting product behavior for internal and external users.

Marketing & Communication – Manager

Responsibilities:

Operating the marketing and communication division for the company achieving all immediate said goals with constant R&D.

As a specialist in Digital Marketing & Business Development working independently on hot client list to set the discussion with SMEs.

Involved in Webinar planning for business development with study on niche technology requirement and industry.

Acting as a liaison typically focusing on connecting client needs with the organization’s strategic plans and solutions.

Analyzing client-related information and developing strategies to preserve the client-organization relationship.

Budget planning in handling online marketing functions inclusive of email marketing, search engine optimization (SEO), Social Media Optimization (SMO), Brand Management, Solution Promotion & Webinar Traffic.

Generate leads on technology and service offerings of the company such as IT Service Management -including hosting and managed services, Infrastructure Transformation - including data center consolidation, Cloud Services - including AWS based hosting and management, Talent services - including global talent sourcing.

Creating email campaigns with hands-on with marketing tools such as Marketo, Salesforce, Constant Contact, Mail Chimp etc.

Regular involvement with sales team in strategizing the marketing subjects, target location & verticals.

Lead generation through extensive research on warm customers through email campaigns, blogs, forums, classified, newsletter etc. and actively conducting research on any industry vertical.

Constantly engaged in business development and lead qualification by handling a team of business executives for UK & USA markets.

Setting up team’s KRA and targets to achieve the best for business results with constant efforts to schedule discussion with the SME division.

Involved in Executive discussions in setting the objectives and strategies to ensure important clients receive consistent first-class service and attention.

Updating client database with information that affects the business relationship.

Involving in strategic planning anticipating clients’ needs and applying the company’s overall business strategy to each client account.

Assisting the sales team with developing strategies to increase profits.

Analysis of new and existing products or services related to business strategies.

Working closely with other departments within to improve organization’s efficiency and effectiveness with top-tier clients.

Prioritizing project development by using Internet Research techniques to align with strategic business goals and client needs.

Overseeing the life cycle of different offerings for effective Brand building & Client Solutions.

Working with other departments such as staff augmentation in providing optimal results for client satisfaction.

Makati Group of Companies – USA & U.A.E 09/2009 – 03/2012

Business Manager

Responsibilities:

Taking charge as the company's digital marketing guru - owning digital marketing best practices and standards within the organization, including reporting, measurement and return on investment (ROI) for all digital campaigns.

Handling the marketing & communication development by regular optimization of SEO, SMO, Website PR, Newsletters, and Articles.

Translate business goals into digital marketing objectives, creating and communicating marketing targets / briefs.

Generating multiple creative Ad Campaigns using Google Adwords to promote seasonal products & services, B2B campaign, B2C campaign. Survey campaign and consolidation of qualified customer database.

Marketing strategy and budget planning towards Ad Campaigns, Keyword bidding, planning effective CTR (click-to-rate), planning Re-marketing Campaigns, towards marketing & analytical tools and marketing process outsourcing.

Qualified lead generation by creating landing page external linking to promotions, seasonal & timing offers, special coupons, Pinterest, internal linking within quality YouTube videos and so forth.

Maintain detailed data on digital marketing initiatives with constant optimization and performance analysis of all marketing aspects using Google Analytics.

Generate Adsense and Ad Strategy, promotions, offers, coupons to generate relevant traffic to the website.

Creating affinity with the customers by directing to relevant webpages, blogs, forums, newsletters, community etc and engaging them with unique activities.

Actively participating in marketing initiatives and promotions to expand the company’s client portfolio. Analyze past performance and make campaign adjustments.

Brand initiative and Brand management for targeted markets.

Understanding the day-today market and working closely with the business development team in achieving the new customers.

Assisting in preparing quotes for different zones by market research and competitor comparison to scale-up the market standards

Negotiations with Airlines, Shipping Agents and Logistics companies on service models and schedules.

Handle all the communications with Airlines service providers in fixing the line haul on both export / import in maintaining the service standards.

iSolve Technologies – India 02/2006 – 08/2009

Relationship Manager

Responsibilities:

Engaged with clients based in US and UK with Portal, Portlets, eLearning Solutions, OSTN, Staff Augmentation being few of the services offered.

Page Rank being the primary focus as the company works on not-for-profit business model.

SEO, website optimization (WsO), SMO, branding and diverting relevant traffic are few criteria to have an increase PR.

Handling a team of internet marketing executives, setting their KRI and constant review on performance.

Reviewing all major deliverables to ensure quality standards and client expectations are met.

To look for opportunities within the clients IT infrastructure or based on the client's IT objectives and challenges.

Supporting the presales team by providing detailed description about the market and the region of their concentration with IT solutions / services and Staff Augmentation to be the frontline attention with enhanced internet marketing.

Generating the sales pipelines and bringing them to a personal teleconference session to close them for the next steps.

Being aware and in pursuit of opportunities for account growth and new business, involving the Director of Account Management, Sales or Support.

Providing regular two-way communication between the client and team, providing strong team representation and setting proper client expectations.

Understanding company's capabilities and service, and effectively communicating all offerings to the client.

Ensuring the solutions are Oracle (OAS, OCS), uPortal, eLearning (SAKAI), Portlets (JSR-168 and WSRP) compliant.

Oracle India Pvt Ltd 11/2003 – 02/2006

Associate Partner Development Manager

Responsibilities:

Taking care of all the Partners of India, Singapore, Thailand, Vietnam and Indonesia (ISV, Reseller, System Integrators, Content Providers)

POC (Point Of Contact) for all Oracle related business, directly reporting to the Channel Sales Manager.

Handled a team based in India, Singapore and Indonesia, its recruitment, its management, training, reviewing their performances and closely monitoring their move.

Sole administrator for India, Singapore and Indonesian partners.

Taking care of all ISVs (Independent Software Vendors and Resellers) businesses and events.

Taking care of opportunities (Leads) submitted by the partners to Oracle and watching for potential leads otherwise and for fresh opportunities.

Strategically analyzing the needs of the clients with respect to product & services and acting as trusted advisor to the clients on the products and all others client's issues.

To look for opportunities within the clients IT infrastructure or based on the client's IT objectives and challenges.

Dealing with most of the Oracle products or bring on the expertise of a particular product (e.g.: BI, PeopleSoft, etc) on to the teleconference with the partner or on to a presentation.

Review criteria for upgrading levels of OPN membership (Example: Partner to Certified Partner, Certified Partner to Certified Advantage Partner)

Review licensing, certification, distribution agreements and OMM leads of clients.

Work effectively on Tender Deals with Account Executive & Technical Sales Representative (CSMs and PDMs)

Handled Client calls and web-conferences pertaining to their requirements for the products.

EDUCATION:

Master in Business Administration in International Business – India

Bachelor of Arts in Defense and Strategic Studies – India

Technical Skills:

MS-Office Suite

SQL Server 2014, 2012, 2008R2, 2008 and 2005

SAP CRM Functional

Global Markets of Function:

United States

Middle East

United Kingdom

APAC (Asia Pacific)

ANZ (Australia New Zealand)

India

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