Quality Engineer Customer Service
Resume:
Phu Trieu
Fountain Valley, CA. 92708
Cell: (408) 828 - 3942
*********@*****.***
Objective: Quality Engineer
Summary of Qualifications:
Quality Management System - 21 CFR Part 820, ISO-9000, Statistical Process Control, IPC-A-610, Auditor Certified, current Good Manufacturing Practice, Food and Drug Administration, Corrective And Preventive Action . Strong communication skills, willing to learn, work hard, and can travel.
Education:
UC Riverside, Riverside, California. B.A. Mathematics 1994
Experience:
September 2009 to Present. Self-employed, Ebay - online retail
August, 2003 to March 2015. Mailey’s Handbags, Milpitas, California
Self-employed
Create and maintain an atmosphere aim to achieve sales and profit goals
Recruit, hire, train and develop top sales associates
Determine, communicate and hold staff accountable for sales goals
Model, promote and reinforce service expectations to deliver overall customer service satisfaction
Ensure quality, consistency, and compliance with store policies, procedures and store standards for appearance within the Mall’s requirements
Manage controllable expenses
Initiate corrective actions to vendors when necessary to improve quality
Maintain an awareness of external factors (i.e. competitive environment) that may affect/contribute to the store profitability
April, 2002 to June, 2003. CardioVention, Santa Clara, California
Quality Engineer
Coordinate the protocol verification in the manufacturing of the new cardiac surgery Heart-lung machine
Support the process validation of the electromechanical assembly procedure
Represent CardioVention’s Quality Assurance process in coordination with the manufacturing team in Irvine
Provide technical assistance in the calibration and testing of electronic and electrical devices
Author documents detailing the project design for the Design History File
Develop and implement Quality documents including quality plans and technical files
Analyze trending data from Manufacturing and Field and initiate corrective action
Complete and close out the Non-Conformance Reports
Write and process Corrective and Preventive Action Reports
Participate in internal auditing responsibilities; including FDA Quality System Requirements, Code of Federal Regulations - 21 CFR Part 820
May, 2001 to March 2002. LifeScan, Inc., Milpitas, California
Quality Engineer
Organize project Design history file, participate in internal audits and implement corrective actions and help close any open issues related to the project
Suggest standards and practices that will streamline the process
Help develop supporting procedures, templates and guidelines that assist Design and Development activities in support of the cGMPs and specifically, Design Controls
Assist in writing templates for protocols, final reports, and reviews
Provide help in Validation, Design Control and on Quality Tools such as FMEA (Failure Modes and Effects Analysis)
October, 1999 to May, 2001. TUT Systems, Inc., Pleasanton, California,
Quality Engineer
Responsible for developing, applying, revising and maintaining quality standards for processing materials into partially finished or completely finished products
Design and implement methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and/or production
Analyze reports and products and recommend corrective action
Prepare documentation for inspecting/testing procedures
May, 1998 to October, 1999. Viasystems San Jose Inc., San Jose, California,
Quality Engineer
Collect, analyze, and monitor quality data for reporting purposes, separating between component and process issues
Knowledge of Surface Mount Technology (Solderability)
Interface with functional owners on internal quality issues and with customers to resolve material quality issues
Participate in internal auditing responsibilities. Give training classes on quality concepts
Oversee quality concerns of internal and external
Resolve MRB (Material Review Board) and IQA (Incoming Quality Assurance) issues
July, 1996 to May, 1998. National Semiconductor, Santa Clara, California, Developmental Engineer
Establish SPC/data collection, training of operators and technicians SPC courses levels 1-2
Responsible for data management, data summaries, and data analysis
Report Cpk numbers to section heads and engineer managers
Implement improvement plans to enhance process and increase yield
Work side by side with process engineers to improve processes and to increase die yield
December, 1994 to June, 1996. Tandem Computer Manufacturer, Fremont, California, QA Inspector
Monitor process quality using lot sampling methods as required
Follow and audit ESD (Electrostatic Discharge) procedures and guidelines
Visually verify part numbers, identification of electrical values/properties
Interface with people in all areas of manufacturing and support related functions
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