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Quality Engineer Customer Service

Fountain Valley, California, 92708, United States
January 24, 2018

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Phu Trieu

***** ****** ****., #***

Fountain Valley, CA. 92708

Cell: (408) 828 - 3942

Objective: Quality Engineer

Summary of Qualifications:

Quality Management System - 21 CFR Part 820, ISO-9000, Statistical Process Control, IPC-A-610, Auditor Certified, current Good Manufacturing Practice, Food and Drug Administration, Corrective And Preventive Action . Strong communication skills, willing to learn, work hard, and can travel.


UC Riverside, Riverside, California. B.A. Mathematics 1994


September 2009 to Present. Self-employed, Ebay - online retail

August, 2003 to March 2015. Mailey’s Handbags, Milpitas, California


Create and maintain an atmosphere aim to achieve sales and profit goals

Recruit, hire, train and develop top sales associates

Determine, communicate and hold staff accountable for sales goals

Model, promote and reinforce service expectations to deliver overall customer service satisfaction

Ensure quality, consistency, and compliance with store policies, procedures and store standards for appearance within the Mall’s requirements

Manage controllable expenses

Initiate corrective actions to vendors when necessary to improve quality

Maintain an awareness of external factors (i.e. competitive environment) that may affect/contribute to the store profitability

April, 2002 to June, 2003. CardioVention, Santa Clara, California

Quality Engineer

Coordinate the protocol verification in the manufacturing of the new cardiac surgery Heart-lung machine

Support the process validation of the electromechanical assembly procedure

Represent CardioVention’s Quality Assurance process in coordination with the manufacturing team in Irvine

Provide technical assistance in the calibration and testing of electronic and electrical devices

Author documents detailing the project design for the Design History File

Develop and implement Quality documents including quality plans and technical files

Analyze trending data from Manufacturing and Field and initiate corrective action

Complete and close out the Non-Conformance Reports

Write and process Corrective and Preventive Action Reports

Participate in internal auditing responsibilities; including FDA Quality System Requirements, Code of Federal Regulations - 21 CFR Part 820

May, 2001 to March 2002. LifeScan, Inc., Milpitas, California

Quality Engineer

Organize project Design history file, participate in internal audits and implement corrective actions and help close any open issues related to the project

Suggest standards and practices that will streamline the process

Help develop supporting procedures, templates and guidelines that assist Design and Development activities in support of the cGMPs and specifically, Design Controls

Assist in writing templates for protocols, final reports, and reviews

Provide help in Validation, Design Control and on Quality Tools such as FMEA (Failure Modes and Effects Analysis)

October, 1999 to May, 2001. TUT Systems, Inc., Pleasanton, California,

Quality Engineer

Responsible for developing, applying, revising and maintaining quality standards for processing materials into partially finished or completely finished products

Design and implement methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and/or production

Analyze reports and products and recommend corrective action

Prepare documentation for inspecting/testing procedures

May, 1998 to October, 1999. Viasystems San Jose Inc., San Jose, California,

Quality Engineer

Collect, analyze, and monitor quality data for reporting purposes, separating between component and process issues

Knowledge of Surface Mount Technology (Solderability)

Interface with functional owners on internal quality issues and with customers to resolve material quality issues

Participate in internal auditing responsibilities. Give training classes on quality concepts

Oversee quality concerns of internal and external

Resolve MRB (Material Review Board) and IQA (Incoming Quality Assurance) issues

July, 1996 to May, 1998. National Semiconductor, Santa Clara, California, Developmental Engineer

Establish SPC/data collection, training of operators and technicians SPC courses levels 1-2

Responsible for data management, data summaries, and data analysis

Report Cpk numbers to section heads and engineer managers

Implement improvement plans to enhance process and increase yield

Work side by side with process engineers to improve processes and to increase die yield

December, 1994 to June, 1996. Tandem Computer Manufacturer, Fremont, California, QA Inspector

Monitor process quality using lot sampling methods as required

Follow and audit ESD (Electrostatic Discharge) procedures and guidelines

Visually verify part numbers, identification of electrical values/properties

Interface with people in all areas of manufacturing and support related functions

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