Jaketta Wiley

Winston-Salem, NC

ac3593@r.postjobfree.com

336-***-****

Authorized to work in the US for any employer

Work Experience

Staffing Coordinator

Advance Home Care - Winston-Salem, NC

September 2016 to Present

Making sure that patients are being seen by a physical, occupational and or speech therapist in a timely matter. Scheduling 60+ therapist with between 20-40 patients a week. Doing numerous reports.Making welcome calls to every new patients. Handling any incoming calls

Patient Experience Ambassador EVS

Forsyth Medical Center - Winston-Salem, NC

August 2012 to Present

Responsibilities

-Going to pt's room to introduce myself and check on how their hospital stay is going

-Discuss their concerns, or request, help out on frustration or pt needing assistance.

-Respond to complaints, explain hospital policies and procedures.

-I also respond to concerns about housekeeping, medical treatment, such as possibly receiving the wrong medication, being discharged too soon or staff not washing their hands properly.

- My main goal is to resolve concerns, so that the pt can get well and leave hospital soon. Front/Back Office Clerk/Medical Assistant

Durham Chiropractic - Winston-Salem, NC

October 2006 to February 2008

Responsibilities

• Greeted patients

• Scheduled and confirmed patient appointments

• Performed data entry into the software system

• Responded to patient requests

• Maintained confidential files and records

2nd Assistant Manager

It’s Fashion - Marietta, GA

July 2003 to January 2005

Responsibilities

• Welcome visitors/customers, determine nature of business, and direct visitors/customers to suitable employee

• Answer incoming telephone calls; operate cash register

• Receive, sort inventory, Assemble listing packages, Monitor visitor access and issues passes Education

MEDICAL ASSISTANT

Georgia Medical - Marietta, GA

2004 to 2005

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