Microsoft Office Service

Mohsin Saeed

Email: - *************@*****.***

Mob: - +971-**-***-****

Dubai, UAE.

OBJECTIVE:

An ambitious individual equipped with a sound knowledge of W aiter (F&B), ready to accept challenges. Looking for a challenging and equally rewarding position in an organization, this believes that success depends on employees who are the biggest asset to the company. PROFILE

5+ years of experience in hotel Waiter in F & B Department in UAE & Pakistan

PC literate with working knowledge of MS Office Suite and Internet.

Solid record of fast-track career growth based on performance.

Demonstrated competence in interfacing with Clients for ascertaining requirements and delivering appropriate product solutions.

Skilful in diagnosing, understanding & handling customers’ / clients’ needs or wants and resolving their issues with ease.

PROFESSIONAL Waiter EXPERIENCE

Abu Dhabi country club & A l Maya Island & Resort (2017 to till) Job Profile:

Greets guests and presents them with the menu.

Informs guests about the special items for the day and menu changes if any.

Suggest food and beverages to the guest and also try to up sell.

Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.

Obtaining revenues, issuing receipts, accepting payments, returning the change.

Performing basic cleaning tasks as needed or directed by supervisor.

Filling in for absent staff as needed

Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy etc, without egg etc.

Communicate to the guest and provide assistance with their queries.

Server food and beverage to the guest as per the course of order.

Observes guests and ensure their satisfaction with the food and service.

Promptly respond to guest with any additional request.

Maintaining proper dining experience, delivering items, fulfilling customer needs, offering

Desserts and drinks, removing courses, replenishing utensils, refilling glasses.

Prepare mixed drinks for service to your customers table.

Properly open and pour wine at the tableside.

Adhere to grooming and appearance standards consistently.

Understands and can communicate products and services available at the resort.

Must have some familiarity with basic cooking skills.

Assist bus persons with stocking and maintain the restaurant par stock levels and side station.

Help other areas of the restaurant such as answering telephones and completing financial transactions.

Print closing report and drop the cash with the front office / accounts department.

Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

Close the shift on the POS terminal.

Emirates Stars Hospitality Group of Hotel Dubai & Sharjah (2014 to 2017) Ramada Multan Pakistan (2013 to 2014)

Avari Hotel Lahore Pakistan (2012 to 2013)

EDUCATION

Secondary School Certificate BISE DG Khan Pakistan 2010 COMPUTER ● Considerable SKILLS knowledge of Microsoft office, Excel and PowerPoint.

● Internet searching.

● Basic knowledge of Hardware & Software.

PERSONAL Date of Birth: INFORMATION 08 August 1994 Marital Status: Single

Language: English, Urdu

Nationality: Pakistani

Passport: FE5974301

Visa Status: Employment Visa

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