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Customer Service Social Media

Sparks, Nevada, United States
January 24, 2018

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Career Portfolio provided by

Polly Note

Sparks, NV 89434

Job Function: Accounting & Finance

Highest Education: 2-Year College Degree

Portfolio: Resume

Career Summary

I want to get back into the management field

Work Experience

Lead Cage Supervisor

Eldorado Casino LLC, Reno

Nov '07 - Jan '17 (9 Years, 3 Months)

I was in charge of all supervisors, I ran swing shift as the supervisor, I was responsible for all the cashiers, employee cage, high limit window, issuing/paying markers, dealing with all highend guest,customer service, problem solving,working with other department managers,plus I worked 2 cash drawers of 100k and 200k daily. I was responsible for balancing the entire cage for my shift.When I was a mainbanker I was responsible for entering all cage and casino expensives, pit,and slots informantion. I have over 26 years experiance in this field. Education

Associate Degree (COMPLETED '83)

Chaminade Univ of Hawaii, Honolulu, HI

Aug '80 - May '83

Minor(s): Business GPA: 3.50


customer service

(Advanced) More than 10 Years

Working in the casino industry for 26 years, I have learned to be a problem solver, deal with all kinds of people. I have worked with top executives, property owners and business owners. Military Service

Private First Class


Apr '77 - Oct '79 (2 Years, 6 Months)

Veteran/Prior Service

Awards & Honors

Employee of the month

Sams Town Gold River Casino

Apr '94

Sharp Shooter

US Army

Polly Note

Jul '78

Courses & Training

Management Career Training

Eldorado Casino

Jun '08

How to keep records on employees

Eldorado Casino

May '09

Management Advance Classed

Eldorado Casino

May '11

Computer Training for Halo

Eldorado Casino

Oct '16

Harassment Training

Eldorado Casino

Jul '16

Every year

Title 31

Eldorado Casino

Feb '16

Every year to keep abreast of new regulations set by Nevada Gaming Associations & Organizations

Daughters of America (3rd Chair)

Jan '69

The beginning of becoming a Eastern Star

Volunteering & Causes

Eldorado Casino (money runner)

Every year we have to large events. Brew Fest and Italian Fest. I volunteer to run money for 6-8 hours before my regular shift.

Social Media & Personal Websites

Facebook : (

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