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Clerical Administration

Riverside, California, United States
January 24, 2018

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Susana G. Fernandez

**** ***** **.

Riverside, CA. 92504



To apply my administrative talents and networking knowledge, while finding ways to streamline and organize company operations.

Summary of Qualifications

Nine years with Ingram Micro in positions with increasing responsibility.

Proven ability in marketing, reporting and project management roles.

Strong communication, motivation, team building and leadership skills.

Extensive experience in clerical skills including: filing, sorting, organizing, inventories control, and bookkeeping.

Good research, organizational and interpersonal skills.

Ability to multitask on multiple projects and committed in active work place environment.

Bilingual in English and Spanish.

Employment History


Billing Accounts Receivable Department – Nov 2016 – Dec 2017

Learned cable TV and fiber terminology to provide accurate information to co-workers, customer.

Received company’s daily production reports and translated them to appropriate invoice form, that was sent to the customer for review and payment.

Worked extensively with the Quick books program to create invoices, research the purchase order statuses of projects, and to provide financial reports for both the customer and company.

Worked thoroughly with Microsoft Excel to provide the company‘s current progressions regarding profit.

Used the Ariba Network to submit approved invoices along with credit memos and further research purchase orders for the specified customers.

Communicated with co-workers, supervisors, and customers daily to ensure the continual workflow of the company.


Customer Service Receptionist – Aug 2015 – March 2016

Assisted incoming calls from customers and transfer to proper department.

Provided assistance closing out jobs in database.

Responsible for using the lead management database, matching lead prospects to assign sales rep and delivery of leads.

Created a job packet for new customers and submitted to customer service representative.

Customer Service Representative – March 2016 – May 2016

Managed customer service portion of all orders.

Supported six sales representatives in receiving their customer orders and correcting them into a database, where they were assigned a job number.

Responsible for completion of order form before it reached database.

Handled sales representative’s customer orders after they left Sales rep desk.

Managed incoming calls for all customers of six representatives.

Assisting customers with the status of their orders over a six week period, including any customer issues regarding installations of various projects.

Dispatch Scheduler – May 2016 – Nov 2016

Main scheduler for a team of six installers, including out of state installers

Arranged routes to include time of installer arrival, time to complete installer order, and time for next route.

Learned installation timing by handling large volume of customer orders, in order to create detailed and accurate route.

Confirmed scheduling for installations with customers.

Handled all customer issues and complaints regarding quality of installations.

Scheduled any repairs with customers and installers.


Dispatch Clerk - Contractor for Verizon Communications – Jan 2015 – April 2015

Responsible to assist incoming calls from customers and provide them with a time of arrival.

Handled internal customers via aims chat keep reports and records as necessary.

Coordinate the transmittal of work information, service orders and trouble reports to service technicians.

Provide assistance to technicians closing out jobs.

Assist managers to dispatch out service orders and trouble tickets.


Admin Assistant - Contractor for Fullmer Construction – Nov 2014 – Dec 2014

Prepare contracts for printing process as needed.

Maintain project schedules and logs.

Follow through and expedite all contracts.

Prepare documents and letters for estimate submissions, memos and faxes.

Provide administrative support to the estimating manager in the day-to-day processing of related paperwork required for their projects.

Other Professional Experience:

Mark Enterprises, Newport Beach, CA

oData Entry Clerk (1990 – 1996)

INGRAM MICRO, INC., Santa Ana, CA 1997 – 2007

(A Fortune 100/$28 billion company specializing in IT distribution)

oAssociate Marketing Manager (2005-2007)

oReports Specialist – promoted to Ass. Marketing Manager (2004 –2005)

oAdministrator II – promoted to Reports Specialists (2000 – 2004)


oOffice Coordinator I, II (2011-2014)

oBilling Coordinator I, II, III (2007 – 2010)

oFront Desk Reception (1997 – 2000)


Regional Opportunity Orange, Ca.

Interpersonal communication skills

Active Listening Skills and Effective Business

Writing General education courses completed


Word, Excel, Quick Books

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