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Project Manager

Toronto, Ontario, Canada
January 24, 2018

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Senior Program Manager

Shan Palanisamy LBBP, PMP, PMI – ACP, ITIL 416-***-****

Software & Application Delivery /RDBMS/ Enterprise Infrastructure/ Digital Channels/Solution Delivery/End User Computing

Experienced agile (Scrum) project manager offering 25+ years in IT experience with 15 years leading successful large scale projects across diverse industries through all phases of SDLC development; PMP, PMI-ACP (Agile (Scrum) Certified Professional), LBBP (Six Sigma Lean Black Belt Professional) and ITIL credentials. Degrees in computer science, business and accounting with 12+ years of SQL DBA, Modelling and programming in various languages.

Professional business Strategist: Analyse, design, build and manage million dollar projects from ground up, aligning corporate goals with technology solution delivery and drive continuous improvement initiatives for bottom line gains.

Excellent communicator with strong Interpersonal skills: Leverage technical, business and financial acumen to communicate effectively across diverse stakeholders groups to foster understanding, mutual collaboration and mentorship.

Project Management Methodologies: Maintain project governance structure with best practices. Proficient in both Agile (Scrum) and waterfall methodologies with high quality deliverables while consistently meeting triple constraints.

Six Sigma Black Belt Quality Professional: Leverage quality practices, techniques and methodologies to contain variability and reduce defects through root cause analysis in project management and systems development.

Skills Summary

Project Management: Waterfall & Agile

Custom Software Development


Business Intelligence & OLAP Reporting

System Migrations/Integrations

Enterprise wide Implementations

Infrastructure Management

IT Project Lifecycle:

Requirements Analysis

RIO Analysis, Costing & Budgeting

Risk, Quality, Procurement

Resource, Issue and Change Mgmt.



Value-Added Leadership:

Cross-Functional Supervision

Team Building & Mentoring

Client Relations & Presentations

Business & IT Planning

Vendor & Stakeholder Management

Steering Committee & Council Mgmt.

15 years’ experience in managing large transformational projects with cross –functional development teams involving application, Infrastructure, vendor and delivery management.

12 years of IT Development in UML, Data Modelling, Data Warehousing, Data Migration, business Intelligence and ELT, OLAP Reporting, Solutions Architecture and software development.

Extensive experience in diverse industries such as: Banking, Investments, Finance, Oil and Gas, Transportation, Logistics, Health, Digital, Engineering, Process Automation, Education and Regulatory.

Managed and implemented several, Infrastructure, Cloud, ERP and CRM systems globally and in North American.

Great team player with communication skills for deal making, group facilitations and supporting UAT activities.

A sixth sense for projects with instincts on how projects are progressing and the ‘read’ for projects with people and tasks and of resolving ‘gray’ issues.

Coach, mentor and conduct learning and/or knowledge sharing sessions. Participate and contribute to continuous improvement for greater service excellence.

Prepare and present regular project status reports and milestones.

Communicate regularly with all project stakeholders, from team member to executive management, ensuring clear and appropriate messages are conveyed. Notable Projects: 2001 – Present




Landscape Architects (LA)

Elsay Bailey

College of Teachers

Morgan Stanley

ARCO Oil and Gas


Public Accountants Ontario (PAC)

Mearsk – Sealand


Morgan Stanley – Senior Program Project Manager (Montreal)

Managing a Global SharePoint Infrastructure and Operations team in migrating a multi- regional SharePoint 2007 farm to a SharePoint 2010 and 2016 farm environment with over 40,000 sites. This highly collaborative and scalable application system extends into every facet of Morgan Stanley’s Global business, reaching 89,000 + staff in the firm.

Development of Critical Infrastructure tool sets for farm and cloud based deployment.

Managed a lift and shift of data centers and upgrade of a Critical records management project involving IBM’s Content Management on Demand.

Defense In Depth Network Infrastructure project Detail initial planning. Mearsk – Sealand / ABB / Greyhound -- Senior DBA Project Consultant

Budget for Large projects ranged from $15M to $72M

Improved application and infrastructure for global deployment exponentially.

Saved 15% on deployment, by team developing innovative techniques.

Continuous improvement techniques embedded as team norm using TDD.

Highly dynamic and fast past environment from data mining in DC to cloud.

Managed and Co-managed staff of 150 DBA’s, SQL consultants and developers Centennial College – Continuing Education Instructor – MS Project Management 2010

Part-Time Course instructor for MS Project 2010 and Business Management. Responsible for course curriculum, outlines, teaching, grading and conducting professional sessions. Corporate Trainer – PMP, ACP, ITIL BAY3000 (PMI – REP)

Professional corporate trainer on PMO methodologies, PMBOK, Agile, SCRUM and ITIL body of knowledge to corporate teams.

CECE / PAC / ORAC / LA - (Consortium of Ontario Regulators (Finance/ Health/Trades/ Engineering)

Used agile and hybrid approaches with roadmaps and implemented schedule comprehension techniques and realized significant saving (15%) on client projects.

Improved schedule performance by 20% in implementing high visibility quick turnaround client projects with iterative deployment to benefit client business and product cycle.

Improved KPI by15% by mentoring and developing highly dynamic co-located and remote development teams.

Managed procurement successfully on many time boxed projects in dealing with all aspects resource requirements.

Implemented several continuous improvement techniques through value stream mapping of business processes and improved final technology solutions by 10% – 20%.

Implemented standardized change management procedures and improved system integration for change and new requirements with hosted solution provider.

Use of Digital Channels to promote and expand regulatory information.

Recognized by CEO for having improved IT and vendor management procedures significantly.

Budget for SME on projects ranged from $250K $1.5M OCT: Ontario College of Teachers

Successfully improved IT performance by 50% by creating well-defined product backlog plan and removed impediments, regaining customer confidence.

Implemented risk management techniques to reduce defects and improved product quality by 30%.

Improved database performance by 100% by implementing dynamic indexing scheme and enhancing quality of code through refactoring techniques.

Reduced defects by 20%, saved $500,000 for the organization with ROI of < 1 year. Budget for SME on projects ranged from $250K to $19M Morgan Stanley – Senior Project Program Manager 2014 – Present

Manage a global Enterprise Infrastructure team of SharePoint engineering, operations and cloud services teams in an effort to migrate its current platform to SP 2010 and 2016. As well, manage related high volume wealth and Investment management application projects in the SharePoint environment. A multi- million dollar project. Tools used: MS Project, JIRA and SharePoint.

Reform Data Systems/ChrisPa Technologies Inc. 2004 – 2013 Present Project Manager

(Consortium of Ontario Regulators (Finance/ Health/Trades/ Engineering)

Manage Information technology and Infrastructure business units for a group of 12 Ontario Professional Regulatory bodies.

Facilitate steering committee (sponsor) meetings, made up of Elected Council, CEO`s and Registrar`s to develop the project charter.

Develop the project management plan with key stakeholders and ensured that the IT governance complemented the regulatory mandate and strategic plan of the licensed profession in Ontario to establish and maintain public confidence.

Provide guidance and direction on the triple constraints and product quality from planning to project delivery on all technology development initiatives, while managing the expectations of stakeholders in the organizations and the elected council.

Systems developed; Member Registry, Professional Conduct, Investigation and Hearings, Complaints and Discipline, Accreditation, Assessment, Professional Evaluations and Communications.

o Provide full SDLC services through in house and remote IT teams. o Implement complete technology and Infrastructure requirements from ground up. o Project budget ranging from $1M – $19M

o Designed and developed online Public Register systems for public and all private and public organizations in the country.

o Strong knowledge in regulatory technology system requirements.

80% of workforce is licensed through professional regulatory bodies.

Technology and Software used; MS CRM, IMIS, Sql, Java, J2EE, C++, VISIO, MS Project, Browser and Ecommerce Solutions, Mobile computing, Apps, etc. College of Teachers 2001 – 2003 Senior Project Consultant / Data Manager - Toronto, Ontario

Largest Regulatory body in Ontario and Canada.

Project consultant chartered to oversee systems and Infrastructure issues with College’s member management and registry system.

Coordinate with programming, network and support team to troubleshoot and resolve college’s internal, web, elections and e-commerce applications.

Promoted to Data Manager to remodel and develop a scalable system for the organization servicing 274,000+ licensed teachers in Ontario.

Managed team responsible for providing data warehousing, reporting and decision support services to staff and upper management involved in making strategic decisions for the profession.

Technology and Software used; .Net, Java, J2EE, C++, Browser, E-Commerce solution, PowerBuilder, VISIO and MS Project.

ABB 1999 – 2001 Senior DBA Consultant / Data Modeller Burlington, Ontario

Third level production and development process automation and database operations consultant for North American pulp and paper automation plants for sites such as Weyerhaeuser, Stora Enso and others in China and Indonesia.

Database project consultant with process automation team, responsible for database, application, data modelling and data standards architecture.

Coordinated and managed production deployment team for on-site deployments of GUI based software automation systems and digital designs at pulp and paper Mills in North America, China and Indonesia.

Technology and Software Used; PowerBuilder, C++, Browser, Sql Server, VISIO, MS Project, Bug and Issue tracking system.

MAERSK – Sealand 1996 – 1998 Dallas, Texas, DBA Manager / Data Modeller

The largest shipping conglomerate’s in the world.

Managed a team of DBA’s and start up Development team of object oriented developers in rightsizing 30 year old legacy systems to client server and browser driven apps.

Project activities involved project planning, resource scheduling, process management, data modelling, and database administration and application prototype development.

Coordinated with application and business analyst teams along with mainframe legacy teams to model and design a new generation of GUI tools on desktops for Global container logistics.

Extensive involvement in data warehousing, data mining, decision support services, Business Intelligence, tracking, scheduling and shipment logistics.

Technology and Software used; PowerBuilder, C++, Browser, Sql Server, VISIO, MSMQ, MS Project, CICS, DB2, Sybase.

CYRIX Corp. 1994 – 1995 Richardson, Texas. Financial Reporting, GUI & ERP Developer

3rd largest X86 PC chip builder after Intel and AMD.

Provided real-time global consolidated financial and inventory reporting using Oracle Sql forms, PowerBuilder and Lotus Notes.

Assisted CAD design teams with software enhancement and modifications. Worked with SAP ERP team to implement plant automation software. Greyhound 1992 -1993 Dallas, Texas. Bus Operations and Support System, Team Lead

Corporate technology rightsizing team involved in downsizing mainframe systems to Client Server using OOP’s architecture.

Led a development team in business process reengineering of Bus equipment, operator scheduling and maintenance systems from legacy to GUI Client Server based architecture.

Operational redesign and retooling of legacy systems to a centralized user friendly GUI based system to support Bus and operator scheduling with extensive decision support services.

Our teams were among the first generation of object oriented development initiative leading up to the web. Tools used, PowerBuilder, C++, Sql Server, Rational Rose. ARCO international Oil and Gas 1990 – 1991 Plano, Texas GUI Developer

Object oriented and legacy systems developer in Db2, Sybase, Oracle and 3GL SqlWindows and 4GL systems.

Application system involved Oil and Gas Financial reporting and geological exploration data collection in GIS.

Hansen Property & Financial Management. 1988 – 1989 Dallas Texas. DBA

Property Management Company - commercial and private. Oracle DBA, Case management and forms developer.

Rutledge of Dallas. 1986 - 1987 Dallas, Texas. Business & Technology College.

Business college Technology program Instructor. Promoted to Department head. Education:

Bachelors of Computer Science/ Business. Louisiana State University / Southern University. Professional Development:

Yorktech Technology Alliance participating member of 4 peer groups.

Member of Project Management Institute, PMI.

Member PMI - Southern Ontario Chapter.

LBBP,PMP, PMI-ACP, and ITIL certified.

Competent Communicator Toastmasters International.

Past President of Condo board and President and Director of District sports organization.

Active in several community boards, councils and professional development agencies.

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