Customer Service

Apolinar Espinosa

**** ***** ********** **., #****, Falls Church VA 22044

Cell: 202-***-**** - *************@***.***

Career Overview

Results-driven skilled Customer Service with proven ability to establish rapport with clients.

Accomplishments

Accomplished Distributor of the top newspaper in the industry in an area assigned with a high level of complaints

ranging from low-income to above middle-income but was able to garner at least 97% retention rate of customers on a

declining field of business due to the industry's conversion to the digital world.

Over 20 years entry-level/supervisory/managerial experience in the embassy, restaurant/bake-shop and in the media.

Has held positions from an entry-level to the top making his awareness of each position and putting himself

advantageous, thereby avoiding future difficulties and ease in fulfilling goals.

Work Experience

Franchise Owner

February 2011

Blue Moon Enterprise - Falls City, VA

Bought a franchise from "Coverall" and is engaged in cleaning commercial offices.

Carrier

July 2011

Washington Post - Falls City, VA

Delivers the Washington Post in Mount Vernon, VA.

Circulation Distributor

October 2005 to July 2010

Washington Post - Falls City, DC

Applied two decades of inter-personal relations skills to maintain and retain customers in mu area of distributorship. This

skills involves both employer-employee and business owner-customer relationship which develop through the years of

managing the area and employees.

Was able to reduce the high level of complaints by attending to the customers needs speedily solving most of the time

their delivery issues and billing as well.

Carrier

April 1987 to October 2005

Washingtion Post - Falls City, DC

Delivers The Washington Post for the following Independent Distributors of The Washington Post: Mr. Louis Paradise,

Mr. John Whiteside, Mr. Tom Francis. So, delivers The Washington Post in Falls Church, VA, Arlington, VA and NW

Washington, DC.

Supervisor

June 1997 to April 2000

Vie de France - Falls City, DC

Supervises the bakery and the sandwich ine and also the restaurant including the servers, sandwich makers, bakery

handlers, cashiers, cooks.

Pre-prepares the bakery side for opening the next day.

Closes the bakery side and help close the restaurant and the bar.

Personal Aode

January 1990 to April 1991

Rep. Morris Udall - Falls City, VA

Takes care of the congressman's personal, medical, health, hygienic needs to include driving, bathing, dressing up,

food preparation.

Butler/Waiter

September 1986 to January 1990

Italian Embassy - Falls City, DC

Tidy the Ambassador's residence, prepares/set the table for entertainment,d social gathering, activities of the embassy

for dinners and luncheons and at times breakfast to instill their diplomatic and trade relations to the US and other nations.

Credit Investigator

June 1983 to June 1986

Associated Bank - Makati, Philippines

Conducts a thorough investigation of prospective client/borrower and submit a report to the Executive Committee for

approval of their loan.

Assist in the appraisal of Real Estate and Chattel which the clients surrenders as their collateral.

Educational Background

Bachelor of Arts : Economics, 1983

University of Santo Tomas - Manila, Philippines

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